Thriving Digital Experiences, a story about the impact of digital customer experience 24/01/2023 @18:00

How do you stay relevant in an ever changing world where digital takes over? Is there still room for personal experiences and relations? How do you manage these experiences at scale? And how do you grow your business from there? During this keynote, Tom talks about his endavours at different organizations, small and large, on […]

Minimalist Project Management Conference – Friday 28/10, starting at 09:00

MEMBERS ONLY OFFERING P3.express conference in BelgiumOur sponsor Van Haren provides us to the Minimalist Project Management Conference. Bothnational and international project management experts will speak about the increasing complexityof projects and project management methods and how project managers can deal with this.A serious line-up of speakers will provide you with the latest Project Management […]

Get to grips with Experience Level Agreements- Thursday 17/11 @ 18:00 CET

Growing numbers of companies are coming to recognize the benefits of managing customer experience:higher revenues, lower costs, and stronger employee and customer loyalty. Also within the field ofService Management the focus is shifting from SLA’s towards more end-user experience orientedobjectives. Our IT organisations are confronted with the question of how relevant their current SLAmetrics are […]

MarsLander game – Tuesday 18/10 14:00

Do you want to experience how to introduce flow into this adventure? Organisational flow? Subscribe and experience yourself how to make it work as a team, supervised by none other than Paul Wilkinson. Experience being agile! This ONSITE event will be hosted at our Silver Sponsor CTG Belgium. Place to be : Culliganlaan 1D Diegem […]

To OMTRTA or not to OMTRTA, that is the question? – Thursday 29/09 @ 18:00 CET

itSMF Belgium is pleased to have attracted Daniel Breston. He will provide insights on how measuring can support flow. The topics addressed will be: OKR: Outcome or Objective Key to Results KPI: Key Performance Indicator Confused on which to use? Do you need both? Is the One Metric To Rule Them All (OMTRTA)? How do […]

Sponsor Event: Get to Grips 2022

Onze sponsor 2Grips organiseert zijn jaarlijks ‘Get to Grips’-event op 9 juni.Zoals elk jaar komen boeiende en inspirerende onderwerpen aan bod. Als itSMF België kunnen we dit Nederlandstalig event ten zeerste aanbevelen. 2Grips heet u van harte welkom tijdens het jaarlijkse Get to Grips event. Get to Grips is een jaarlijks event georganiseerd door 2Grips […]

ITIL 4 Drive Stakeholder Value – When service marketing finally met ITIL – 24/05 @ 17:30

In the early 1980s service marketing emerged as a separate field of study side by side with the development of ITIL. But for some reason the two never met. While service marketing focused on the consumer’s role in the service consumption processes and especially the encounter between the consumer and the service, ITIL was focusing […]

The role of software testing in the organization’s value assurance – 21/04 @ 18:00

For software testing, there is the challenge of literally going beyond the boundaries of test environments to validate the customer experience. What does this exactly mean? To what extent can the term “subjectivity” help us in this journey?And if possible, how can we align this with factual reporting as we are used to in testing […]

Grow your own organic high-speed IT operating model 24.02.2022 @17:00

Dear members of itSMF, we would like to invite you to an interesting workshop “Grow your own organic high-speed IT operating model”, which will take place within the ITSM Practical cycle and will launch this year’s seminars.The lecture will be in English and will be presented by Mark Smalley, who is the author of the book. […]

SRVISION days 2022 – Wednesday 6/4 and Thursday 7/4

On Wednesday 6/4 and Thursday 7/4 SRVISION is organizing an ONSITE conference in Utrecht on FLOWin IT management.Being in flow is a cornerstone for success these days. Almost all organisations are in some form busyenabling flow in their delivery capability. Be it Digital, Agile, Devops…, these transformation are allintroducing flow.This allows teams to enhance their […]

The ABC of motivating without controlling – Tuesday 22/03 @ 17:30

Motivation is one of the levers for well-being and performance. How do you ensure thatyou stay motivated and that you motivate your colleagues and partners?How do you ensure that you as an individual, and also your team, can achieve topperformances while you blossom full of energy and experience no stress? Part of theanswer lies in […]

7 steps to demystify Demand & Portfolio Management – Tuesday 22/02 @ 18:00

Has your organisation an unstable or foggy view on her demand, you might also struggle with portfolio management. In the past 20 years we have seen IT evolving from a technical oriented team to a more business-oriented department.  Service Management became hot and in the latest evolution value is the key word. But how do […]

Annual Czech itSMF Conference (Online) – Thu 20/01

itSMF CZ is providing us with a gift on Thursday 20/01. Bundled into 1 package, you are invited from 9:00-11:25 for 3 English spoken sessions: From 9:00 – 9:45, Paul Wilkinson will provide you 10 tips for transformational success From 9:45 – 10:15, Kaimar Karu dives into Digital GovernanceBreak From 10:55 – 11:25, Eddy Peters […]

The Shiny New Thing that really helps! – Tuesday 11/1 @ 18:00

This event is a remote Zoom event When Paul Wilkinson announced on Linkedin (as a joke) that he had a new framework that would change everything!  He had 8 times the usual amount of hits! We in IT like shiny new things, thinking (and hoping) that they will solve our problems, but many of our […]

MarsLander @ 01.12.2021 from 14:30 until 20:30 – EVENT POSTPONED

If Corona permits, the last event of this challenging year 2021 will be an onsite event.itSMF Belgium wants to let you experience what Agile Service Management is all about in a fun context. When : Wednesday 1/12 starting at 14:30 until 20:30 Where : Diegem, Culliganlaan 1D ( CTG office) For Members only, or 50 […]

Conference Value Experience 2021 25.11.2021 & 26.11.2021 @ from 9am to 1pm

The slovakian chapter of itSMF is hosting a conference about Value! Last year was a catalyst that brought digital business innovation to the forefront of all organizations. 2021 is the year to build on this momentum to enhance customer engagement, experience, generate new revenue and serve our customers. itSMF Slovensko, a leader in the world […]

S&T Happens: Surviving and Thriving in a VUCA World. (Tuesday 23th November 2021 @noon)

The better ways of working that are growing so quickly challenge much that we believe. They overturn many principles we built a career on. E.g.: IT servers are cattle not pets. Breed and slaughter them. If it hurts, do it more. Don’t go The better ways of working that are growing so quickly challenge much […]

From business automation to continuous value driven innovation (28/10/2021 18h30)

!! UPDATE !! Due to unfortunate events with the venue, this event will take place online. In October, Devoteam and ITSMF Belgium will organize an event to discuss the innovations in the field of  Low-code/No-Code/RPA and how to create a working app factory that benefits your organization. The race for enterprise business process digitalization is […]

Service Cost Tracking and Internal Chargeback 30.09.2021 @ 5.30PM TO 7.30PM

Ideally, the ITSM application should be able to offer senior management an overview of the cost of each service that the organization makes available to its employees. These services are, after all, the tools that the employees rely on to be successful and a lot of money is spent on them. Being able to generate […]

Service Management Systems Thinking (NL) – 24/06/2021 14:00 – 17:30 & 25/06/2021 10:00 – 13:00

USM of Universeel Service Management, zegt u dit iets? Wij kunnen onze Nederlandstalige itSMF België leden uitnodigen op dit online-congres. Er wordt meer achtergrond gegeven over een handige structuur achter processen en value streams. Deze methode heet Universeel Service Management, kortweg USM. Meer kennis over USM vereenvoudigt het werk van de informatie manager. Maar belangrijkste: de […]

To be wicked or not, that is the question (A take on Complexity Thinking) – 24.06.2021 @ 5.30PM TO 7.00PM

Speaker: Ilse Van den Berckt (LinkedIn) Our world is at times complex, sometimes simple, then complicated and every now and then chaotic. And we (try to) live and thrive/survive in it. Did you know you can take this back to your professional life? Did you know that each of these ‘states’ require a different approach […]

Can Service Request Management boldly go where no one has gone before? – 03.06.2021 @ 4.30PM TO 5.30PM

itSMF Slovakia, is organizing an intersting and short session about Service Request Management. Place: online webinar Speakers:Robert Edward Pinnington – Founder of PDCA Consulting, ITIL 4 Author of ITIL 4 PracticesMiroslav Hlohovský – CEO, Head of Digital at OMNICOM, ITIL 4 Author of ITIL 4 Practices Agenda: Service request management (SRM) practice 20 years of Evolution of SRM ITIL4 […]

Is your organisation ready for change? – 27.05.2021 @ 5.30PM TO 7.00PM

One of the challenging situations that organisations need to deal with when transforming is determining if the proposed change lies within the organisation’s capability. If not, is it so significant that it is not worth pursuing?  VeriSM offers two tools to help answer these questions – the organisational portfolio and the management mesh. Most people […]

Online Masterclass – Value Stream Mapping 27.04.2021 @ 11.30 to 18.30

Value Stream Mapping – Visual Value of Work Management The most common complaint about IT is that the other stakeholders in your organisation do not see nor appreciate the value of your work. Are these refrains familiar: We spend all this money on IT or technology and we get very little We spend too much […]

A New IT Operating Model for Managing Digital – 22.04.2021 @ 5.00PM TO 7.00PM

Design and optimize your IT value streams Most organizations are busy modernizing and/or transforming their IT operating model to manage the new digital reality (such as related to the new Hybrid multi-vendor ecosystem). New ways of working are introduced such as Agile development, DevOps and SRE as well as modernizing and rationalizing the IT management […]

International Service Management Days – March 23-24 UTC

The itSMF community is thrilled to announce the international Service Management days. This event aims to reach service management professionals worldwide and bring them content from any/all service management frameworks. The free digital events will follow the sun over two days, and participants may view the international content at any time or on-demand. Be part of the excitement, […]

Do you, DevOps marry ITSM? – 24.02.2021 @ 5.30PM to 7.00PM

Can two families, so different in their attitude and behaviour, create a happy marriage? This is the story of how they met, married and what happened next. It was a rough engagement period and the parents were not happy when at the prospect. But love wins! Or does it? Join Daniel Breston to hear the […]

ITSM in Practice / Agile FOCUS in Governance – 10.06.2021 @ 5.00PM TO 6.30PM

Speakers: Marjolijn Feringa, Jeroen Venneman itSMF Czech Republic chapter is organizing an Teams session ! Marjolijn Feringa & Jeroen Venneman will explore the need for FOCUS Board. In this fast-changing world organizations need to adapt quickly. And it is not only the shop floor that needs to adjust. The boardroom and executives need to speed up as […]

ITIL4 – HVIT- the lead editor’s cut – 28.01.2021 @ 5.00pm

High-velocity IT – the lead editor’s cutGoing deeper into the ITIL4 core volumes, it is with great pleasure that we can announce Mark Smalley, lead author of the High Velocity IT book, as presenter for our first event of 2021. The remote event is planned on Thursday 28 th of January; starting at 17.00 CET. […]

Mars Lander

 From Ad-hoc 7 to the Magnificent 7 The Mission Director was very worried when he heard that the Mission control team would be decided by drawing names from a hat? It would appear they have very unusual staff selection procedures in Belgium he thought to himself. A team of 7 adhoc, randomly selected delegates would […]

ITIL4 – 26.11.2020 @17h30

Last year in May, where we could do what we liked and Covid19 was not even a word, the itSMF organized an event to review ITIL4 and how it positioned itself in the agile service management world. For those who joined, I said that all the information shared was based on the ITIL4 foundation input. […]

MARSLANDER – 10.12.2020 @ 17.00 – 20.00

MEMBERS ONLY EVENT! It is with great pleasure that we announce our MarsLander remote event on the 10th of December from 17.00 -20.00Together with Paul Wilkinson, you will explore what it is to be part of an agile service management practice. How do you organize yourself in an ever changing digital world, were everything matters and […]

ORGANISATIONAL CHANGE WITH AGILITY

ABOUT THE EVENT WHEN 18:30, 18 JUNE, 2020 WHERE ONLINE SUGAR ME CO-FOUNDER, CATHELIJNE DE VRIES, WILL BRING FUN AND GAMES DURING A SESSION DEDICATED TO:  – MAJOR ORGANISATIONAL CHANGE CONCEPTS – HANDS-ON KEY PRINCIPLES – PRACTICAL CASES – WHAT WOULD YOU DO? – ARE YOU WRONG OR RIGHT? DOESN’T MATTER – OPEN DISCUSSION  THIS SESSION WILL BE ALL ABOUT […]

SR VISION

POSTPONED

VERISM SERVICE MANAGEMENT FOR DIGITAL AGE

ABOUT THE EVENT WHEN 19:00, 26 APRIL, 2018 WHERE LEUVEN WHAT WILL HAPPEN? VeriSM™ helps organizations define their service management principles and then use organizational capabilities, emerging technologies and a combination of management practices to deliver value to its business and customers. Who is it for? Organisations that are using, or looking to use, progressive […]

BRM – GRAB A PIZZA

ABOUT THE EVENT WHEN 19:00, 04 JUNE, 2018 WHERE CTG, ZAVENTEM WHAT WILL HAPPEN? What we see today is that IT and the business they support are more and more intertwined, in convergence mode. The ongoing digital transformation triggers the creation of new ways of collaboration and innovations to enable this evolution.These are exciting times […]

GDPR

ABOUT THE EVENT WHEN 19:00, 20 SEPT, 2018 WHERE LEUVEN WHAT WILL HAPPEN? TO DEFINE AND IMPLEMENT THE NECESSARY MEASURES IF NOT YET DONE TO SUSTAIN ALL THE MEASURES TAKEN TO ALIGN FURTHER WITH YOUR IT-PROCESSES AND THE BUSINESS WHAT IS THE IMPACT OF GPDR ON THE IT DEPARTMENT ? 19:00 – 20:30 GREET VOLDERS, VOQUALS […]

ORGANIZATIONAL CHANGE MANAGEMENT RIDING AN ELEPHANT

ABOUT THE EVENT WHEN 19:00, 15 NOV, 2018 WHERE CTG, ZAVENTEM WHAT WILL HAPPEN? There is a lot to tell and share about change, but don’t expect this event to be a one-way information exchange. During the 1.5 to 2 hours session we will combine an action assignment that puts you in the driving seat […]

DASA & DEVOPS

ABOUT THE EVENT WHEN 19:00, 28 FEBRUARY, 2019 WHERE CTG, ZAVENTEM WHAT WILL HAPPEN? What better way to understand the opportunity of DevOps, than inviting inspirational speakers who have lived it. This session will combine the academics and the pragmatics of DevOps, so you will have an enriching experience. Guaranteed! Deborah will shed a light […]

THE PHOENIX PROJECT

ABOUT THE EVENT WHEN 19:00, 4 APRIL, 2019 WHERE CTG, ZAVENTEM WHAT WILL HAPPEN? After a very interesting session on Devops, what it stands for, how you can prepare and getting an understanding of the feasibility of making ‘it’ happen, it is now up to you.You will be submerged an alternate reality, created by the […]

SR VISION

Website SR Vision

ITIL4

ABOUT THE EVENT WHEN 19:00, 28 MAY, 2019 WHERE CTG, ZAVENTEM WHAT WILL HAPPEN? The launch of ITIL4 revived Axelos presence in the Service Management scene. Although it is only the foundation material, it gives a good indication of the direction the latest framework version wants to guide you on your service management journey.In this […]

VERISM

ABOUT THE EVENT WHEN 19:00, 20 JUNE, 2019 WHERE CTG, ZAVENTEM WHAT WILL HAPPEN? VeriSM helps organisations to embrace “digital” and provides organisations with practical guidance on how to digitally optimise or digitally transform. Although the subject is a digital world, VeriSM is about business and not only IT. It’s about how an organisation in […]

CUSTOMER JOURNEY

ABOUT THE EVENT WHEN 19:00, 24 OCTOBER, 2019 WHERE EMS, BRUSSELS, BELGIUM WHY DO WE HEAR SO MUCH ABOUT “CUSTOMER JOURNEYS”? MORE IMPORTANTLY, WHAT CAN WE DO WITH IT? FROM A PRACTICAL POINT OF VIEW, HOW CAN WE BUILD A CUSTOMER JOURNEY USING CUSTOMER EMOTIONS AND TOUCHPOINTS? AN ENTIRE ECOSYSTEM REVOLVES AROUND CUSTOMER JOURNEYS TO […]

IT ASSET MANAGEMENT VIRTUAL EVENT

ABOUT THE EVENT 18:30, 26 MAY, 2020 ITAMORG WAS FOUNDED IN 2014 WITH A CLEAR AMBITION TO HELP MATURE THE MARKET, COMPETENCIES AND AWARENESS WITHIN ITAM.  AS AN END-USER ORGANISATION ITAMORG IS SET TO FACILITATE KNOWLEDGE SHARING AND HELP BUILD STRONG PRACTICES IN THE AREA OF ITAM.  THE ITAMORG PHILOSOPHY IS TO ENABLE THIS VIA […]

BUSINESS ANALYSIS

ABOUT THE EVENT WHEN 19:00, 5 MARCH, 2020 WHERE ALTRAN, TERVURENLAAN 270, 1150 SINT-PIETERS-WOLUWE IT’S A PLEASURE TO INVITE YOU IN THE WONDERFUL WORLD OF BUSINESS ANALYSIS METHODOLOGY. OUR SPEAKER, PIERRE-OLIVIER, WILL INTRODUCE YOU STEP BY STEP TO THE SECRETS OF THIS WORLD. 1. WHAT IS BUSINESS ANALYSIS ? DEFINITION, SKILLS OF A BUSINESS ANALYST, […]

COBIT 2019

ABOUT THE EVENT WHEN 15:00, 19 FEBRUARY, 2020 WHERE Antwerp Management School from COBIT®5  to COBIT®2019 co-organized by Antwerp Management School, ISACA and itSMF itSMF Belgium proudly presents the new framework COBIT®2019. During this event, you will discover in a 2 hour session the main changes and updates of the COBIT®5 framework in the presence of AMS students and alumni. […]

LEAN & VALUE

ABOUT THE EVENT WHEN 19:00, 16 JANUARY, 2020 WHERE CTG ZAVENTEM WITH VERY LITTLE YOU CAN DO A LOT”. SOUNDS LIKE SOMETHING YOU COULD APPLY IN YOUR BUSINESS? WHY DON’T YOU? LEAN IS A CONCEPT THAT WE KNOW FOR SOME TIME NOW AND IN DIFFERENT CONTEXTS: LEAN MANUFACTURING, LEAN VALUE STREAM, LEAN CULTURE, LEAN AGILE, […]

ABC OF ICT

ABOUT THE EVENT WHEN 17:00, 23JUNE, 2020 WHERE ONLINE THIS REMOTE EVENT, HOSTED BY THE ITSMF BELGIUM CHAPTER IN COLLABORATION WITH PAUL WILKINSON WILL TAKE PLACE ON TUESDAY 23/6 FROM 5:00PM—6:30PM IF YOU WANT TO BENEFIT MAXIMALLY FROM THIS SESSION, CHECK OUT THE BOOK “ABC OF ICT AN INTRODUCTION” CREATED BY PAUL WILKINSON. WHAT CAN […]