XLA – another shiny new thing that really helps? – 30th November @18:00 CET

itSMF Belgium is pleased to bring Mark Smalley (again) on our virtual stage to share thoughts and
present his latest Reflections book on XLA.

As usual in these type of events, there will be a raffle of 5 books amongst our participating itSMF
Belgium members.

When : 30/11@18:00 CET
Where : On your digital device
Registration for this virtual event will open soon.

DESCRIPTION
Mark Smalley has been involved in the XLA domain for about five years and has written a book with
his reflections on a contentious topic. The book is for people who are concerned about the effect of
IT services on people and their business. It shares thoughts on what some see as a hype, and others
as a call to action.
Do you believe that people’s emotional well-being is affected by IT services, that the IT industry has
much to answer for, and that people deserve better? Do you feel morally obliged to act but don’t
know what to do next? If so, then Reflections on XLA might get you started.
Afterall, XLA is an integral part of IT service management.

Mark Smalley, also known as The IT Paradigmologist, helps IT people understand service. People
collaborate with Mark to discover where they are and to visualize where they want to be. Mark is a
writer, speaker and coach at Smalley.IT and has contributed to the professional development of
digital and IT service management in more than thirty countries.