This event is a remote Zoom event
When Paul Wilkinson announced on Linkedin (as a joke) that he had a new framework that would change everything! He had 8 times the usual amount of hits! We in IT like shiny new things, thinking (and hoping) that they will solve our problems, but many of our problems come from the fact that we haven’t got the basics right! And we never got the old things to do what they were intended to do. He have seen this repeat in cycles over the last 40 years.
Now digital transformation is the latest Industry Shiny New Thing. But 70% of transformation initiatives fail to achieve the hoped for values. “I could have predicted that this would happen!” Not because I’m smart but because of the basics. So why are they failing? What are the basics we still haven’t got right and what is the ‘Shiny New Thing’ that would make everything better?
Paul has been actively involved in ITSM for more than 40 years in a variety of roles from operations, to development to IT management. He was also actively involved in the development of ITIL Practitioner which introduced the Guiding principles to align ITIL to a more Agile way of working. Paul is Business Development Director of GamingWorks, the company that developed the internationally renowned ‘Apollo 13 – an ITSM case experience’ ITSM simulation game, the ‘Phoenix Project’ DevOps simulation and most recently the MarsLander simulation which can be used to support ITIL®4 training and culture change. He was also co-author and developer of the ‘ABC of ICT’ (The Attitude, Behavior and Culture of ICT) publications, having conducted ABC workshops and simulation workshops with delegates representing more than 5000 organizations worldwide. He is a DASA ambassador.