Our membership is drawn from a wide cross-section of organisations, including ITSM suppliers and service providers; user organisations; training companies and academia; consultancy, standards and practice bodies; as well as independent professionals.

Globally, the itSMF now boasts over 6000 member companies, blue chip and public sector alike, covering in excess of 40,000 individuals spread over 50+ Chapters.

Our members range from large multinational companies to small firms working across the commercial, public and not-for-profit sectors.

SINCE 1998

itSMF wordwide organization has three decades of experience in Service Management and IT related service management.

Our members range from large multinational companies to small firms working across commercial, public, and not-for-profit sectors, from wide cross-section of organisations, including ITSM suppliers and service providers; user organisations; training companies and academia; consultancy; standards and practices bodies; as well as idenpendent professionals.

SRE, and DevOps meets ISO27001 and NIST. Can IT4IT save the day ? – 23 May @ 18:00

There are a number of forces at play in our industry that are pulling organisations in different directions and either deadlocks innovation and improvements in how we deliver digital solutions or wreak havoc with the stability and security we are also trying to establish. SRE is often implemented as DevOps for infrastructure, suddenly infrastructure configurations […]

AI: ITSM’s Final Frontier – 27 June, digital doors open at 17:55 CET and the event starts at 18:00

For some time we have had requests to introduce AI on our event calender. Here it is! itSMF Belgium is pleased to invite James Finister on our digital floor. He will open the Artificial Intelligence door and dive into the impact/opportunity for Service Management. He will outline the history of AI, discuss current and possible […]

Value Flows Where Empathy Shows 25/04 at 18:00 CET

ItSMF Belgium is please to propose Simone Jo Moore as our guest speaker for this virtual event. I had the pleasure to attend several of her events and it was always a mind-opening experience. Looking forward having that same experience with you in the virtual event. When : Thursday 25/04 at 18:00 (Virtual Doors open […]

SRVISION Conference 17 april 2024

Edit: To access the presentations of this year, use the link below. https://www.knvi.nl/bijeenkomsten/detail/559/knvi-srvision24-service-our-future/materials As every year, itSMF Belgium is pleased to announce that also this year SRVISION organizes aconference packed with workshops and presentations Unlock the door to innovation and transformation at srvision, where the future of service management unfolds. Tailored for IT managers, service […]

What can you do to be customer centric ? – 28/03 from 18:00 – 19:30 CET

itSMF Belgium is pleased to announce the March event. Our Silver Sponsor 2Grips will dive deeper into the lasting experience factor. Join us in understanding what Jordy Mertens has to share on  “What can you do to be customer centric” When : 28/03 from 18:00 – 19:30 CET               As always, the digital doors open from […]

Afternoon Workshop: “Leer motiveren zonder te controleren” – 28/2 – CTG Diegem

itSMF België is verheugd jullie uit te nodigen voor de eerste workshop van 2024 met Dr. Hermina Van Coillie. Het thema borduurt verder op haar avondsessie ”Motiveren zonder controleren” van 2023. Maar deze keer gaan we een pak dieper. En meer nog, het wordt zeer praktisch.In deze interactieve workshop gaan we samen heel concreet aan […]


ITSMF BE is a fully inclusive industry forum, actively encouraging the involvement of organisations and individuals that use, provide or support ITSM products and services.

We also relate to service management professionals working beyond the IT sector, and those applying similar best practices to other areas of industry, thus seeking an even wider exchange of views and professional development for everyone.


This year,2023, we will still focus on more afterwork events, which will target the latest developments in ITSM. It will be a mix of informative sessions, combined with experience ‘from the field’ during the round table sessions.

The Forum offers a variety of useful ways to share views, raise questions and learn from other professionals in your sector – from our dedicated online members’ discussion forum, to various social media such as LinkedIn and Twitter.

Our website will be the place to go for access to the latest news and features about service management, together with a wide source of reference materials and publications.

Forum members have access – on privileged terms – to several leading frameworks and tools to assist them in their professional lives – including ITSM self-assessment and benchmarking, continual professional development, endorsement of training courses, and planning IT personnel skills.


Our sponsorship package offers you opportunities to maximize your organization’s presence in the industry through a relationship with itSMF Belgium. The packages provide an abundance of sponsor rights, benefits and other marketing and communication opportunities. We are pleased to offer you the opportunity to support ITSMF Belgium and take advantage of these exceptional marketing opportunities.

By taking part in our Sponsorship program you will…

Connect with IT Service Management Industry Leaders

Get a sponsor promotion corner at each event where they can offer flyers and gadget

Gain access to over 1000 Service Management professionals across Belgium

Maximize your marketing investment by supporting the advancements of IT Service Management

For more information, please send an email to info@itsmf.be

Multiple Payment possibilities available (Bank, Paypal, etc.)


Find all our memberships offers here
If you need help, more details or any further information, feel free to ask Lisa.


€25.00 excl VAT

per year

Access to ‘member only’ events

Reduction on partner’s event

Reduction on training provided by partners

And much more

(Student Card Copy required)


€120.00 excl VAT

per year

Access to ‘member only’ events

Reduction on partner’s event

Reduction on training provided by partners

And much more

invoice available


from €540.00 excl VAT

per year

Full access to 5 to 10 members of your organisation

Access to ‘member only’ events

Reduction on partner’s event

Reduction on training provided by partners

And much more


10% Reduction on CTG courses (AS, ITSM and Testing). Please check all courses: CTG Academy

Reduction on EMS courses. Please check all courses: IT Strategie & Organisatie, Projectmanagement and Corporate Performance Management

Vouchers for books, e-books in Van Haren Publishing catalog.

Temporary reduction of 10% on EHSAL Management School (EMS) courses: IT Strategie & Organisatie, Projectmanagement and Corporate Performance Management

itSMF Belgium is powered by SalesForce


Next year, we will be looking at elections for all positions in the itSMF Belgium chapter. But that does not keep us from making sure also in 2023 we will have a serious line-up of interesting events for the community. As we did before, it is not only about traditional informative events on service management anymore. The new dynamics in IT and the search for value creation, made us extend the horizon once more. We will incorporate themes from experience, behaviour, transformation and spiral dynamics….

Digital transformation is not only about the speed to market to deliver value; it is also about having the resources to enable the journey to get there. It is our ambition to provide our community with information to strengthen the odyssey, hence our search for relevant topics. It is our hope to connect, share and challenge, with thought provoking events and hands-on member workshops.

The team, which will make this all happen, brings in some serious Service Management competence. Who are they? Well, check their biography.

In the management team, we have:

Arnaud Delcroix


Arnaud Delcroix

I attended my first ITSMF Belgium event soon after I started working on ITSM projects around 15 years ago. Since then I went through all sorts of jobs and roles in the consulting business, from tooling development to process definition, to a management position.
I am eager to share stories, experiences and to continue to learn thanks to the dedication of the ITSMF Belgium Team. This is why, in January 2020, I joined the team in order to help grow our community, create more events and simply to support those persons who have given so much time to keep this organization going in the past years.

Philippe Delbeke



I am since almost 30 years in the IT world, and did many ITSM projects in many ITSM areas:  process and organisation setup, improvements and process execution, tools setup and development, ..

I learned to know ITIL in its version 2, and followed the expert road up to ITIL4.

Some long years ago I heard about the ITSMF Belgium chapter, attended some events, and decided to join the management team in 2010.

After some inactivity I joined this team again, some 2 years ago.

I am very pleased to enable the sharing of experience and knowledge through the organisation of the ITSMF events.

In the board, we have:

Eddy Peters



I am active in IT for almost 30 years. Over time the need for connecting people to improve delivery of the IT promise, became obvious. That led me in 2002 to the search and discovery of ITIL as my guide. My enthusiasm for what I learned and shared, extended my horizon towards process consultancy, itSMF membership,… up to where I am now. I have experienced every step in my career as a logical step. I am honored to be able to continue sharing and facilitate sharing as president of the Belgian itSMF chapter with this extraordinary team.

Luc Schmitz



My IT career has started before the supposed 2000 bug. I’ve enjoyed been specialist in Sniffer technologies for few years. Troubleshooting amazing and complex infrastructure with multiple probes, analyzing the layers and results with challenging customers was my thing.

My life became even brighter when I enrolled as ITSM consultancy, another challenge. I’ve jumped into ITIL library, from v2 to Expert v3, and now ITIL4. What a journey this was and still is!

Enterprise Architecture, Governance, processes and procedures. Sounds good!

I’m an itSMF member since 2014 and became member of the board in 2017. Why itSMF Belgium?

Probably because I am already part of many voluntary organizations, active in the disability sector.

In the world of disability, we try to break down the barriers imposed by this disability.

Breaking the silos between organizations, by organizing dance classes.

In itSMF, I’m trying to apply the same rules. No silos, no barriers. Sharing together! It gives me the satisfaction of being part of a community and making it better.

Together we believe we are up for the challenge and we are looking forward to provide you with a lot of brain food. Internally we improved our organization as well, resulting amongst other in a new website, www.itsmf.be  with a members-only section.

We are looking forward to meet you digitally and physically on one of the coming events (do check our website). Whatever the setting, let’s connect


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