Archive for category: PASSED EVENTS

In the early 1980s service marketing emerged as a separate field of study side by side with the development of ITIL. But for some reason the two never met. While service marketing focused on the consumer’s role in the service consumption processes and especially the encounter between the consumer and the service, ITIL was focusing on service provision and the service provider’s processes and practices. However, it is never too late to catch up. With the ITIL 4 Drive Stakeholder Value publication the two finally met and sweet music filled the heart. The publication combines the best of both worlds and provides practical guidance on how to co-create value through close engagement. Explore the customer journey step by step and get practical advise on how to:

–          Understand value propositions

–          Foster relationships and engage with stakeholders

–          Shape demand and design service offerings

–          Align and agree on expectations

–          Onboard customers and users

–          Co-create service experiences, and

–          Realize value

Also, engage in the discussion about to which degree these insights are relevant to internal IT organizations and how they relate to a decade where product orientation is king.

Biography: (pic attached) Christian F. Nissen has 35 years of experience in the IT domain, especially with IT service management, IT governance and Information Security. He is recognized as an international thought leader, author and lecturer, but also as an experienced and down-to-earth practitioner striving to make things happen in real life. He has a long proven track record from consulting of more than 150 of the largest private and public organizations in Denmark. He has contributed to the development of both ITIL® and COBIT® best practice, and most recent he is the lead author of the “ITIL® 4 Drive Stakeholder Value” publication.

Dear members of itSMF, we would like to invite you to an interesting workshop “Grow your own organic high-speed IT operating model”, which will take place within the ITSM Practical cycle and will launch this year’s seminars.
The lecture will be in English and will be presented by Mark Smalley, who is the author of the book. ITIL4: High-velocity IT. Mark’s main area of interest is the management of IT systems and services.

Email eddy@itsmf.be for your FREE ticket. (paying itSMF Be members only)

Motivation is one of the levers for well-being and performance. How do you ensure that
you stay motivated and that you motivate your colleagues and partners?
How do you ensure that you as an individual, and also your team, can achieve top
performances while you blossom full of energy and experience no stress? Part of the
answer lies in how you stimulate your motivation and that of those around you.
In this webinar you learn how to optimally motivate yourself and the people you work
with. Without control, power or status, but from a deep trust and real connection.
Thanks to a tool that you can use immediately, and not only in your organization, but
also at home.

This session will be held in English

Biography
Hermina Van Coillie

Dr. Hermina Van Coillie is a motivation expert, senior consultant and business manager
at Flourish. She has been guiding teams, managers and organizations for years and,
thanks to the basic principles of SDT (self-determination theory) and connective
communication, she brings them to their optimal level of functioning. Not only do the
employees and managers flourish as a result, but the organizations and their customers
also reap the benefits of her approach.
Hermina Van Coillie obtained her doctorate at KU Leuven (Quantitative and Personality
Psychology) in 2004 and worked for two years as a postdoctoral researcher at the
Faculty of Psychology and Educational Sciences, where her focus was on individual
differences in the experience of emotions.
She worked for fourteen years as a research expert at the Securex study center, where
she wrote numerous white papers, reports, press releases and scientific articles and
often appeared in the national and regional press. Her research themes are aging and
working longer, burnout, well-being, mobility, flexibility, time and place independent
work, work addiction, work-life balance, remuneration and leadership. She always
makes the link with SDT.
She is a much sought-after speaker and often gives lectures, workshops, training
courses, guest lectures and masterclasses on her research themes. She is a member of
the Council of Wise Men of the ESF and teaches in various HRM postgraduate courses
(Ehsal Management School, HOGENT, Artevelde University College Ghent). She is a
member of the Advisory Board of the Leuven Mindfulness Center and is one of the
experts at “Peace For Talent”.

itSMF CZ is providing us with a gift on Thursday 20/01.

Bundled into 1 package, you are invited from 9:00-11:25 for 3 English spoken sessions:

• From 9:00 – 9:45, Paul Wilkinson will provide you 10 tips for transformational success
• From 9:45 – 10:15, Kaimar Karu dives into Digital Governance
  Break
• From 10:55 – 11:25, Eddy Peters talks about Agile, the way to go

And the best of all, it is free if you are a paying itSMF Belgium member!!!

Register here: https://conference.itsmf.cz/rocnik/conference-2022-en/

In the participants section, select Guest of the itMFF for your free ticket.

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Paul Wilkinson

Paul summarizes his top 10 success factors. These success factors represent hundreds of thousands of hours of shared learning that can help accelerate and improve your chances of transformational success and reduce the pain, cost, and anger of business if we fail.

Kaimar Karu

The key challenges that organizations and nations face in the transition to digital governance are not digital, but are completely analog in nature. In this lecture, Kaimar Karu will explore these challenges, suggest ways to address them, and provide models for integrating technology into existing ways of working.

Eddy Peters

In this presentation, we will explore that being an agile organization has a different definition depending on where you ask. Failure to understand this difference will have a profound impact on development and service organization collaboration. As a result, the agile promise of rapid quality delivery can prove to be a recipe for rapid failure that will adversely affect the user experience. And that’s something developers and service providers don’t want. To understand the difference, we can explore what can be done to ensure that agility fulfills this promise and becomes a tool for the user experience with constant benefits.