Archive for category: PASSED EVENTS

The better ways of working that are growing so quickly challenge much that we believe. They overturn many principles we built a career on. E.g.: IT servers are cattle not pets. Breed and slaughter them. If it hurts, do it more. Don’t go

The better ways of working that are growing so quickly challenge much that we believe. They overturn many principles we built a career on. E.g.:

• IT servers are cattle not pets. Breed and slaughter them.
• If it hurts, do it more.
• Don’t go faster, do less.
• Do nothing until the last responsible moment.
• Break things to make them stronger.
• Managers don’t know the answers.
• All work is experiment.
• Failure is the path to success. It is a normal part of everyday work.
• Maximise the work not done.
• You can’t measure a knowledge worker.
• Management are the servants of the work.
• A bad system beats good people every time.

Perhaps one of the hardest to get our heads around is that we don’t know until we do something. We never know what is going to happen until we do the experiment. We can make a pun on “do” and say “You don’t know until you do”.

Because the world is VUCA.

Most of all, we don’t know the future (unless we’re psychic).

And yet we have all these rituals that imply we do know what will happen.and that it will work:

• Business case.
• Project plan.
• Total cost of ownership 
• Training programme.
• Business plan.
• Reorg.
• Business process reengineering.
• SLAs.
• Target operating model.
• Annual budget.
• Production change request rollback plan.

What if we admit we don’t know the future? How do we Survive and Thrive in a VUCA world? How do we plan?

I’ve been exploring the answers. I will talk about how S&T Happens.

 BIO :

Rob England is an independent IT management consultant, trainer, and commentator based in Wellington, New Zealand. Rob is an internationally-recognised thought leader in DevOps and IT Service Management (ITSM) and a published author of seven books and many articles. He is best known for his now-retired controversial blog and alter-ego, the IT Skeptic. He speaks regularly at international conferences.

Rob is a lead author of the VeriSM framework, and an acknowledged contributor to The DevOps Handbook, and to ITIL 2011 (Service Strategy book) and ITIL 4 (High Velocity IT book). Rob was awarded the inaugural New Zealand IT Service Management Champion award for 2010 by itSMFnz, and made a Life Member in 2017.  Rob is one of New Zealand’s first Certified IT Professionals (CITP), a global accreditation.

He provides local consulting and training to a number of business and government clients in Wellington, on IT strategy, governance, transformation (especially DevOps), and Service Management (ITSM) topics. He specialises in helping change IT ways of working and managing.

https://www.linkedin.com/in/robenglandattwohills/

Ideally, the ITSM application should be able to offer senior management an overview of the cost of each service that the organization makes available to its employees. These services are, after all, the tools that the employees rely on to be successful and a lot of money is spent on them. Being able to generate a breakdown of the costs by service is an important first step toward controlling these costs. How this can be done in a service management application is explained in the first part of this presentation.
The second part focuses on the next step: breaking down the service costs by customer. This allows an organization to charge back the costs of services to the departments that use them. Most organizations struggle with internal chargeback, but it is relatively straightforward to do this efficiently and more precisely using the service management application.

Presented by Cor Winkler Prins

Cor is the CEO and co-founder of 4me, the first service management solution that enables seamless collaboration between enterprises and their external providers. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.

His work had a major impact on the service management industry when in 1999 he developed the first comprehensive set of integrated ITIL-based ITSM processes. The model includes detailed work instructions for IT professionals. This set of process definitions and implementation practices was used by ITSM consultants in more than 20 countries when it was acquired in 2007 by BMC Software.

Cor’s main interests are the financial aspects of service management and helping managers optimize service levels while continuously driving down service costs.

Speaker: Ilse Van den Berckt (LinkedIn)

Our world is at times complex, sometimes simple, then complicated and every now and then chaotic. And we (try to) live and thrive/survive in it. Did you know you can take this back to your professional life? Did you know that each of these ‘states’ require a different approach to manage it? During this session, Ilse Van den Berckt will elaborate on these different states described in the Cynefin framework
of David Snowden and what their impact is on daily life. Eddy Peters, president of the Belgian itSMF chapter, will connect them to the world of the digital.

One sneak peak of what is to come : if you think you know what holistic comprises, think again…

This event is free for all. Members and non members

One of the challenging situations that organisations need to deal with when transforming is determining if the proposed change lies within the organisation’s capability. If not, is it so significant that it is not worth pursuing? 

VeriSM offers two tools to help answer these questions – the organisational portfolio and the management mesh.

Most people get why a product mesh is essential and helps determine gaps in the organisation’s capability to execute a product strategy, but few realise that building meshes for existing products and services, is a stepping-stone to building the organisational portfolio.

Johann will talk about these two tools during the session, and we will also work through a practical example of building a product and organisational mesh. 

Raffle: This time, VanHaren Publishing allows us to organize a raffle allowing 5 Belgian members to win the book: VeriSM Unwrapped and Applied.

Bio:

Johann Botha is a digital change provocateur and CEO of getITright®, specialising in building digital age capabilities in organisations. He is one of the lead authors of VeriSM™ Unwrapped and Applied and the architect of Agile ADapT™ – an innovation and design-driven digital transformation method.

Johann’s focus is practical skills development, using workshops, training, coaching, and consulting to enable people to transform organisations. He helps organisations solve problems, grow people, facilitate difficult change, dream, scheme, and most importantly do.

Few people know that he was a key contributor to COBIT5 or that he was a founding member of TSF and the ASM, a pre-cursor enterprise service management initiative to VeriSM and many of the ideas now found in ITIL4.

In 2014 he was awarded the itSMF Lifetime Achievement Award and was included in the HDI’s list of top 25 thought leaders for 2021.

Design and optimize your IT value streams

Most organizations are busy modernizing and/or transforming their IT operating model to manage the new digital reality (such as related to the new Hybrid multi-vendor ecosystem). New ways of working are introduced such as Agile development, DevOps and SRE as well as modernizing and rationalizing the IT management tooling landscape.

However, many organizations still lack a solid vision and design of their target operating model. What is typically missing is a blueprint or architecture of how to combine different practices and standards into a pragmatic and workable solution, covering the processes, tools, data, people, integrations, etc.

This presentation is about how is the IT operating model evolving. How does a holistic digital delivery model look like? What value streams do you need to manage your digital services / products? How should you blend various practices to create a modern digital delivery capability? including practices such as:

• ITIL 4 / IT Service Management
• DevOps
• Agile development (e.g. Scrum) and scaled agile frameworks (e.g. SAFe)
• Continuous Delivery
• SRE
• Enterprise Service Management (ESM)
• SIAM
• COBIT
• TOGAF
• Project management methodologies e.g. PMBoK, Prince2
• Security and risk management practices (e.g. NIST, ISO 27000)
• IT4IT
• Competency frameworks e.g. eCF, SFIA

Speaker: Rob Akershoek, Chair of the IT4IT Forum

Rob Akershoek is senior IT Management architect at Fruition Partners and Chair of the IT4IT Forum within The Open Group. He helps IT organizations to transform and become a more lean and agile service provider, ready to manage the new digital ecosystem consisting of a hybrid cloud environment provided by a multi-vendor sourcing landscape. He is architecting the new IT organization combing standards, practices, and concepts such as IT4IT, TOGAF, (Scaled) Agile development, DevOps and Continuous Delivery, Security Management with established IT service management methodologies. He assists IT organizations in their IT automation journey covering the entire IT value chain including portfolio management, the DevOps toolchain including CI/CD, test management, monitoring and event management, risk and security management, ITSM, CMDB, cloud orchestration, etc. Rob Akershoek is author of numerous articles and author the IT4IT management guide (managing the business of IT).

For this Event, our sponsor Van Haren Publishing will offer a raffle of 5 ebooks for our attending members.

The title of the e-book: “IT4IT™️ for Managing the Business of IT – A Management Guide”