Archive for category: PASSED EVENTS

This webinar series aims to connect service management and architecture
professionals and their communities.
Organized by:  itSMF International (https://www.itsmfi.org/) and The Open Group
(https://www.opengroup.org/)
Platform: Teams Meeting. Contact eddy@itsmf.be for the link of this event.
Put „Conneceting risk & Compliance“ in the subject of your email.

Length: 1 hour

Introduction: This is series of webinars focused on connecting the various
disciplines in IT management, breaking down the silos to optimize and streamline IT
management. This initiative is a joint effort by The Open Group and itSMF
International.

Agenda:

1. Welcome & Introduction – Why this topic? Patrik Solc, itSMF International
2. Integrate Risk Management into ITSM Rob Akershoek, Co-Chair IT4IT Forum
   within The Open Group
   Overview of risk and compliance frameworks, practices and regulatory
   requirements. How to integrate risk and compliance into your Enterprise
   Architecture and ITSM practices?
3. Integrate data privacy & data governance into EA/CMDB, Prof. Dr. Andreas
   Hartmann, HTWK Leipzig, Fakultät Digitale Transformation. Impact of data
   compliance and governance for IT management.
4. Customer Use Case – Mário Patoprstý, Enterprise Architect, Tatra bank.
   Managing risk and compliance by connecting risks to your Enterprise Architecture
   system and CMDB (including DORA Act).
5. Q&A At the end of the presentations, there will be a Q&A session and an
   opportunity to identify additional topics for future webinars.

The need to integrate Risk & Compliance with Enterprise Archietcture and ITSM
Managing risk and compliance is becoming more and more challenging.
Organizations are managing more and more digital products and services, more
components, more vendors, more integrations, more changes while we face increasing
security threats and need to comply with increasing regulatory requirements.
Risk management is often a silo within an organization. To become successful risk and
compliance management must be part of EA and ITSM.
Key questions to be answered?

• How can we handle this increasing challenge for managing risks?
• How do we ensure compliance to regulatory requirements such as GDPR, NIS2,
  DORA Act, AI Act, etc.?
• How to get more insight in the complex IT-ecosystem and associated risks?
• How to embed risk and compliance into ITSM? How to delivery faster and safer?

Risk management is maintaining their own policy and control framework, having their
own tools and practices. Risk management acts as a silo. As a result, an organization
doesn’t have an integrated view of how digital products and services comply to policies
and controls. What services are critical? What services are at risk? What is being done
to reduce risks?
Most often Enterprise Architects, Product Owners and ITSM practitioners are not aware
about all policies and controls, how ensure compliance, etc. This causes friction, delays
and a lot of manual effort.
A new approach is needed to managing digital. An approach where risk & compliance is
fully integrated with Enterprise Architecture, DevOps and IT Service Management.
Join this webinar to learn about how to get IT in control.

The event line-up for 2025 starts strong. It is with great pleasure that we can
introduce a regular on the scene, Mark Smalley.
WHEN : Wednesday 29/01 staring at 17:30
HOW : Virtually, this makes it a free event to attend.

Mark Smalley has done a deep dive in XLA and what the potential challenges are to
make it an enabling concept. As always, having senior management on board is a
crucial factor. And Mark would love to share his thoughts with you.

XLA represents a significant shift in IT service management, moving from a
technology-centric approach to a human-centric one that prioritizes user satisfaction
and business impact. While XLA is gaining recognition and adoption, selling the
concept to C-level executives requires a strategic approach that addresses both
business concerns and personal corporate politics. IT managers and consultants
must therefore create a narrative that demonstrates clear business value, navigates
political considerations, and addresses implementation concerns. Mark Smalley will
share his thoughts on this challenge, based on his latest book.

BIO

Mark Smalley, also known as The IT Paradigmologist, helps IT people understand
service. People collaborate with Mark to discover where they are and to visualize
where they want to be. Mark is a writer, speaker and coach at Smalley.IT and has
contributed to the professional development of digital and IT service management in
more than thirty countries.

RAFFLE : 5 attending members of the itSMF Belgium chapter can win a copy of the
book.

Ever wondered why so many people talk about how important information and knowledge sharing is but, when push comes to shove, they don’t actually do anything about it? 

What the reason is you feel like repeating the same thing over and over and over again?

How comes there are so many different tools and approaches and innovations in the field?

And why those never seem to change or solve anything? 

Join me for a trip down memory lane, to where it all started, how it (d)evolved and hopefully to gain some insights on what’s next in Knowledge Management.

Bernard Niedworak is a 30-something Solution Analyst and Coach, with a background in Operational Support and Management.

He leverages his operational and functional experience to act as a bridge between business stakeholders and technical teams. 

This has led him more often than not to look at how information is being processed and shared, which has given him a lot to rant talk about. 

This event is brought to us courtesy of our sponsor: Devoteam.

It is with great joy that itSMF Belgium is connecting again with the traditions of the
past. We would love to get you back together and connect, share, explore.

What better way to introduce our Summerdrink 2024.

It will be special, it will be fun, but most of all we will be able to meet and enjoy some
time together in a nice setting. This is the moment in which everything you ever
wanted to know (about service management) but were afraid to ask, is no longer a
blocking factor. We will provide the means (read below), up to you to provide the
questions.

The setting will be enlighted by 3 senior, some call them old, some call them grumpy,
service management mystery guests. There will be short track sessions, but also
panel discussion which will require you! Yes you. Because the questions will be
asked by you.

To make sure brain and stomach are satisfied, we will foresee dinner and drinks.

Practical information:
Where : Our former Silver Sponsor CTG, now CEGEKA, has provided their venue
facilities. So the place to be is Culliganlaan 1D in Diegem.
When : 19/09/2024 from 17:30 onwards
Members : Free access

Non members : One time fee of 50 euro or if they take itSMF membership and the summerdrink the price is reduced: 150 euro instead of 170 euro

Registration is possible  via the email : eddy@itsmf.be

There are a number of forces at play in our industry that are pulling organisations in different directions and either deadlocks innovation and improvements in how we deliver digital solutions or wreak havoc with the stability and security we are also trying to establish. SRE is often implemented as DevOps for infrastructure, suddenly infrastructure configurations become code and Operations people start coding.

Application developers are also introducing DevOps and instead of collaborating with ops and making joint teams Development takes over part of Operations. Often Application teams are at odds with the SRE teams, where do the one stop and the other start? While this fight is ongoing then we have security standards introducing more and more controls to prevent rouge or inexperienced employees to wreck havoc.

Often this goes against the DevOps team strategy and require a clear split between the CI and the CD teams. In OpenText we have this as a clear challenge but also an opportunity to innovate with the starting point in IT4IT Value Stream thinking and the associated Product mentality that IT4IT introduces. In this talk we will explore the problem and possible solutions.

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We are excited to present Lars Rossen on our virtual event floor.

As thought leader in service management amongst others he will share his views on how IT4IT is more relevant than ever in the current myriad of practices.

Dr. Lars Rossen
SVP, Chief Architect, OpenText
Lars Rossen is the Chief Architect and SVP for engineering of shared services and
components at OpenText.
Lars Rossen drives the overall OpenText technical strategy and oversees the shared
components and engineering services through which OpenText achieves alignment
across its vast commercial services and products. This includes designing, building, and
running the digital factory for all OpenText engineering. Driving the use of OpenText
product internally in the spirit of “Drinking our own champagne”.
Lars also oversees OpenText’s hyperscaler and platform strategy and associated
platform architecture, as well as UX strategy, performance engineering, DocOps and
internationalization programs.
Lars created the first version of the IT4IT™ Reference Architecture which formed the
basis for the standard in The Open Group, and Lars continues to be the lead architect
for the IT4IT initiative. This forms a foundation for delivering an open and composable
digital factory based on value stream thinking.
Lars has published numerous white papers on IT management and holds 5 patents on
technology management.
Before OpenText Lars Rossen was the Group CTO for Micro Focus. In this role he was
driving the overall Micro Focus technology and integration strategy. As well as driving
the implementation of the Digital Factory for Micro Focus.
Before joining Micro Focus, Lars was a Fellow at Hewlett Packard Enterprise where he
worked for the CTO organization. He defined the software portfolio architecture and
strategy. Lars was also part of the core team that defined HPE’s CloudSystem strategy
and associated solution portfolio. This included creating the innovative Hybrid Cloud
Management product suite.
Prior to joining the portfolio strategy office, Lars headed up HPE’s Operational Support
System practice for Europe, Middle East and Africa.
Lars holds an MS in engineering, an executive MBA with focus on technology
management, and a PhD in computer science from the technical University of Denmark.

Lars currently calls Copenhagen his home, but have lived in HongKong, Scotland and
California.