Over 30 years ago, ITIL was developed as a set of best practices for managing IT, in an effort to get IT service delivery under control. Since then, ITIL has matured and at the same time many new approaches to IT management have seen the light. In spite of all these wonderful and valuable practices, most organizations still struggle getting their IT services under control. Why is that? Could it be that we have been applying the same kind of thinking and thus getting the same results (or the lack thereof)? Maybe something is missing?
In this session, you will learn about Unified Service Management. USM is a universal methodical approach for (enterprise) service management which provides a standardized management system based on a service management architecture through which you can get in control of your IT services with no more than 5 processes and 8 workflows.
What to expect
Explore why most organizations are struggling with IT service management
What is USM?
What are the building blocks of USM?
How does USM relate to well-known IT management practices?
How can USM be applied?
Christian Tijsmans has 24 years of experience working in IT. He has worked for many different organizations in various industries and has taken up many different roles, giving him a solid understanding of how an IT organization works (or doesn’t). Service management and the human factor have always been his focus in one way or another.
What drives him is unlocking people’s potential so they can be at their best. He questions the status quo out of his never-ending curiosity and sincere drive for improvement and growth, creates clarity where there is uncertainty and inspires people to think and act differently.
Since 2012 he is an independent consultant guiding organizations in getting a grip on their IT services by implementing or improving ITSM practices that make the services more predictable, reliable, efficient, faster and better tailored to the customer. He does this as a coach, trainer and workshop facilitator.
Christian was president of the ITSMF Belgium chapter and has spoken at international conferences.
https://www.itsmf.be/wp-content/uploads/2023/04/CPIM.png16001600Arnaud Delcroixhttps://www.itsmf.be/wp-content/uploads/2020/06/logoitsmf-01-300x138.pngArnaud Delcroix2023-04-25 08:50:592023-06-04 21:30:45USM, the missing link in service management? 25/05/2023 @ 18:00 CET (Zoom session)
Join us on 11th May and explore with us how you can successfully address challenges related to change and transformation within your company.
CTG Belgium is delighted to announce that we are organizing moveIT 2023, a yearly business event that is open to CTG clients and prospects and that will be organized in the afternoon of Thursday 11th May 2023, from 12.00 to 17.30, at Events Den Berg in Londerzeel.
This year’s event theme is “Efficiency Transformed“. In today’s world, companies are facing a multitude of challenges that will be drivers for change and transformation. But how do you tackle these? At CTG, we believe focusing on Efficiency will be crucial in answering this question.
What may you expect?
Conversations, workshops, and talks with CTG experts and partners who will explore different angles of Efficiency. Indeed, automation and tooling are a part of it, but so is the human factor.
A comprehensive agenda with three parallel tracks in only one afternoon, including two interesting workshops on Impact Mapping and FitSM.
The latest technology updates from our partners.
An inspiring keynote speech “Motivate without Control”, by Hermina Van Coillie, Senior Motivation Consultant at Flourish.
An excellent opportunity to network with other industry professionals, exchange ideas and insights, and learn about the latest trends and developments in our industry.
itSMF Belgium is excited to welcome you to our next masterclass on ‘Open Management’ with guest speakers Rob England and Dr. Cherry Vu.
Where : Onsite at the premise of CTG Belgium, Culliganlaan 1D 1831 Diegem When : Tuesday 2/5, doors open from 13:30 CET Part 1: 14:00 – 17:45 Dinner Part 2: 18:30 – 20:00 Opportunity to further network with Rob England and Dr. Cherry Vu after the masterclass.
Registration : Email email@example.com , with ‘OM Masterclass in the subject’ and he will provide the account number. Your registration is accepted after the deposit of the amount due. Registration closes on Tuesday 25/04 For members, the fee is €75. For non-members, the fee is €250, which includes 1 year itSMF Belgium membership.
What can you expect? This workshop is for anyone interested in the better ways of managing and working that Teal Unicorn call Open Work, with a focus on managing work. We have great success with Open Work https://tealunicorn.com/our-great-results/ . We focus on management because that is the key to unlocking change in how you work. We call it Open Management, better ways of managing. There is a lot to cover in a short time so we will touch lightly on a few key topics: An introduction to our work: what we achieve and how. What better work looks like: we summarise it as Human Systems Adaptability. The concepts we introduce to management to make it possible: summarised as invitation, inspiration, inversion, and transparency. You can explore the subject ahead of the workshop on the Teal Unicorn website, deep dive here https://tealunicorn.com/nwomaw/, or for a more concise set of ideas read here https://tealunicorn.com/pnwom/ .
You will take away – the concepts that invert conventional thinking about work and management the underlying ideas that restore humanity to work and open us up to a VUCA world – patterns and techniques to explore Open Management in your workplace – directions for your own personal development
All participants will receive an ‘Open’ book. Signing by the authors is possible during networking.
About the speakers
Rob England www.linkedin.com/in/robenglandattwohills I stay at the front of real progress in work (and stay away from the woo). I became T-shaped in 1990, managed an empowered team in 1995, helped found the itSMF in NZ, immersed in DevOps in 2012,
discovered Cynefin in 2013, dived into business agility and teal thinking in 2016, and co-founded the Business Agility Meetup in Wellington and Vietnam. As well as the Teal Unicorn work, I also consult, coach, and train on IT ways of working and managing, including DevOps, ITSM, flow, strategy, governance, practices, and of course management. http://twohills.co.nz [twohills.co.nz] The most valuable reference of all is when a client engages me a second time. They usually do. I am an international content provider: speaker; webinar presenter; writer of blogs, articles, papers http://www.twohills.co.nz/#xcontent [twohills.co.nz]. I was a blogger The IT Skeptic http://www.itskeptic.org [itskeptic.org]. (now retired) I am a Certified IT Professional (CITP) and an accredited Member of the NZ Institute of IT Professionals. I was awarded the inaugural New Zealand IT Service Management Champion in 2011 by itSMFnz, and made a Life Member of itSMF in 2017. I am an organiser of Wellington DevOps Meetup, and founder of WellyBAM (Business Agility Meetup). I am an acknowledged contributor to the books ITIL4 High Velocity IT, ITIL 2011 Service Strategy, the Phoenix Project, and the DevOps Handbook, and a lead author of the VeriSM digital framework. I’m accredited to deliver courses from the DevOps Institute, OpenSpace, and Gamingworks.nl
Dr Cherry Vu https://www.linkedin.com/in/drcherryvu/ I am an expert on Business Agility and Open Management. I am a consulting professional with a PhD in Public Policy from Victoria University of Wellington, Master of Public Management from Potsdam, Germany; and Vietnamese degrees in Law, English, and Culture. I am an international thought leader in business agility, one of the 100 women making significant contributions in Lean and Agile spaces across the globe (Lean In Agile “LIA 100”). I am the founder and President of The Open Management Academy and the founder of Business Agility Vietnam. I brought the Business Agility and Open Management concepts into Vietnam and am helping the country’s business community to apply them.
https://www.itsmf.be/wp-content/uploads/2023/02/openwork.jpg841548Arnaud Delcroixhttps://www.itsmf.be/wp-content/uploads/2020/06/logoitsmf-01-300x138.pngArnaud Delcroix2023-04-05 13:37:272023-06-04 21:30:58Open Management masterclass – Tuesday 2/5, doors open from 13:30 CET
Thriving in the Cloud Native Era. Attend the Unveiling of TechRadar 2023.
Learn how Cloud Native can help accelerate business innovation
Hear from tech native experts at IDC, Ridge and Devoteam
Be the first to receive Devoteam’s TechRadar and discover the top 150 technologies that matter in 2023
What if your digital decisions were guided by Tech Natives?
Join us as Devoteam releases the second edition of its TechRadar on LinkedIn Live. In this edition of the TechRadar, the Cloud Native era is put at the forefront this April 18th at 5:30 PM CET.
Cloud Native technologies are found throughout this edition of the Devoteam TechRadar and can help your organisation be better prepared for the challenges of the future. But once you’re in the cloud, now what? Don’t let uncertainties around Cloud Native tech hold you back, make sure to attend our TechRadar Unveiling live stream to gain valuable insights to Thrive in the Cloud Native era.
https://www.itsmf.be/wp-content/uploads/2023/04/techradar.png199395Arnaud Delcroixhttps://www.itsmf.be/wp-content/uploads/2020/06/logoitsmf-01-300x138.pngArnaud Delcroix2023-04-05 13:31:422023-04-25 09:02:10Devoteam Tech Radar 2023 – April 18th @ 5:30 PM CET on LinkedIn Live
As every year, itSMF Belgium is pleased to announce that also this year SRVISION organizes a conference packed with workshops and presentations
Hence would like to invite you for srvision23 on 18 (workshops) & 19 (presentations) April 2022, in Kinepolis Utrecht / Netherlands. This year, their focus is on the Value of IT Management! This links nicely with our 2023 itSMF main theme on Value Streams.
‘Value’ is twofold: in the sense of value (measurable, tangible) and in the sense of values (think: sustainability, diversity, inclusiveness). You need both for success! Come and get inspired by the keynotes, engaging break-out sessions, user cases and workshops. Program details can be found at : https://srvision23.sessionize.com/schedule
itSMF Belgium highly recommends this conference!.
You can register by visiting the congress website: https://www.knvi.nl/srvision23 But before you do that, email firstname.lastname@example.org and tell if you want to subscribe to subscribe for day 1 (workshops), day 2 (presentations) or both. We will provide you with a code for which gives you 25% reduction on the ticket price. Curtesy of the SRVISION organization. We are looking forward meeting you in Utrecht!
The IT4IT standard prescribes what systems and integrations should be implemented in order to create a foundation for a Digital Factory. The standard however does not prescribe your operating model nor is it delivering a recipe for how to roll out an actual implementation to a large organisation. In this talk we will describe how we went along implementing a digital factory based on IT4IT for a large scale organisation. We will highlight some of the challenges and tricks we used to be viewed as heroes both during and after the implementation. “
Dr. Lars Rossen,
CTO & Fellow Micro Focus
Lars Rossen drives the overall Micro Focus technology and integration strategy as well as driving the implementation of the Digital Factory for Micro Focus. The Micro Focus Digital Factory and Digital Value Stream architecture was invented by Lars and is the basis for the IT4IT™ Reference Architecture which is now an international standard managed by The Open Group. Lars serve as the Chair of the governing board of the Open Group. Before joining Micro Focus, Lars worked for the Hewlett Packard Enterprise CTO organization driving the HPE software portfolio architecture and strategy. Lars had many leading roles in defining and implementing the IT management solution portfolio. Lars was part of the core team that defined HPE’s CloudSystem strategy and associated solution portfolio. Prior to joining the HPE portfolio strategy office, Lars headed up HPE’s Operational Support System practice for Europe, Middle East and Africa. Lars holds an MS in engineering, an executive MBA with focus on technology management, and a PhD in computer science from the technical University of Denmark.
https://www.itsmf.be/wp-content/uploads/2023/01/itSMF-IT4IT-Lego-scaled.jpg19202560Arnaud Delcroixhttps://www.itsmf.be/wp-content/uploads/2020/06/logoitsmf-01-300x138.pngArnaud Delcroix2023-02-15 18:48:582023-04-05 13:15:51How to implement IT4IT: Establishing a Digital Factory for a Digital Enterprise. A case study – TBD @ 18:00
This webinar event provides an introduction on Open Management. Rob will explore how open is different than being agile.What open means in the current organizational dynamics? If interest is triggered for more, you can subscribe later forMasterclass event on Open Management. This physical event will take place on 2/5. More info will follow.
Open Work is Teal Unicorn’s collective term for all the better ways of working and managing work which are emerging around the world. We believe the concept of “Open” is becoming more important than “Agile”. It is not a framework/model/theory, it is a name for one direction the social wind blows.
To open up to better work, we are opening up the organisation like a flower, letting light and air in, making room to move and grow, exposing the workings, inviting others in, welcoming, creating possibilities, allowing pollination, letting the value out, letting us thrive.
We must be open: open society to higher consciousness; open organisations to greater transparency and inclusion; open teams to collaboration; open individuals to self-examination, honesty, and vulnerability.
In the upcoming masterclass, we will examine how the concept of Open relates to IT. In this webinar, we look at the underlying principles that inform all work, and management of work.
Business bosses are starting to get it, that work and management can be better than the conventional ways. Word is getting through, on several levels:
– the impossibility of managing knowledge workers in conventional ways – the need for organisational agility as a survival strategy as the world becomes increasingly VUCA – the demand for stakeholder values over shareholder or customer value.
All three drivers lead us to the same conclusion: Open Work, which we characterise as Human Systems Adaptability: – Bringing more humanity to work. – Improving holistic systems. – Optimising for change.
I stay at the front of real progress in work (and stay away from the woo). I became T-shaped in 1990, managed an empowered team in 1995, helped found the itSMF in NZ, immersed in DevOps in 2012, discovered Cynefin in 2013, dived into business agility and teal thinking in 2016, and co-founded the Business Agility Meetup in Wellington and Vietnam.
As well as the Teal Unicorn work, I also consult, coach, and train on IT ways of working and managing, including DevOps, ITSM, flow, strategy, governance, practices, and of course management. http://twohills.co.nz [twohills.co.nz] The most valuable reference of all is when a client engages me a second time. They usually do. I am an international content provider: speaker; webinar presenter; writer of blogs, articles, papers http://www.twohills.co.nz/#xcontent [twohills.co.nz]. I was a blogger The IT Skeptic http://www.itskeptic.org [itskeptic.org]. (now retired) I am a Certified IT Professional (CITP) and an accredited Member of the NZ Institute of IT Professionals. I was awarded the inaugural New Zealand IT Service Management Champion in 2011 by itSMFnz, and made a Life Member of itSMF in 2017. I am an organiser of Wellington DevOps Meetup, and founder of WellyBAM (Business Agility Meetup). I am an acknowledged contributor to the books ITIL4 High Velocity IT, ITIL 2011 Service Strategy, the Phoenix Project, and the DevOps Handbook, and a lead author of the VeriSM digital framework. I’m accredited to deliver courses from the DevOps Institute, OpenSpace, and Gamingworks.nl
https://www.itsmf.be/wp-content/uploads/2023/02/openwork.jpg841548Arnaud Delcroixhttps://www.itsmf.be/wp-content/uploads/2020/06/logoitsmf-01-300x138.pngArnaud Delcroix2023-02-14 13:06:252023-04-03 09:01:14Open Work: A new view on management – 21/03/2023 @ 18:30
“What do we want?” “VALUE!” “When do we want it?” “NOW!” “Focus on Value” is the first of the ITIL 4 guiding principle. From ITIL to Lean to DevOps, the concept of VALUE is a common thread shared by almost every best practice, standard and methodology. Understanding, focusing upon and improving value is ultimately the most important thing any product or service organization can do. So why do so few organizations REALLY focus on value? This presentation introduces the back-to-basics model, concepts and guidance on how to maximize your organization’s value explored within the exciting book, “The VALUE Formula”, by Ken Wendle. This insightful and entertaining presentation explores and explains the following topics: – What is value? – The VALUE Model oVision: Defining your value o Alignment: Focusing your value o Leverage: Augmenting your value o Uniqueness: Differentiating your value o Execution: Delivering your value – Synergy: Everything working. Everything working together.
Registration itSMF Belgium members can register by emailing ‘email@example.com’ with the subject Value event. You will be provided with the link to access the webinar.
Non members can also attend. Register by emailing ‘firstname.lastname@example.org’ with the subject Value event – non member. You will receive an bank account number to pay €25 Invoice can be provided, so provide all details required if needed. After the amount is on the account, you will be provided with the link
Presented by Ken Wendle
Author, Speaker, Facilitator, Ken is a catalyst for higher performance, better results and greater value. In addition to his highly acclaimed book, “The VALUE Formula”, Ken has written numerous business articles. He has been a guest on multiple podcasts and has delivered his unique insights as a keynote and featured speaker around the world. His energetic, humorous, entertaining, pragmatic, informative, insightful, and topical presentations consistently earn the highest praise. Throughout his award-winning career – which includes two Lifetime Achievement Awards – Ken has made a powerful, positive impact working with and within many organizations in various capacities. The recently introduced VALUE Formula I 3 Workshop leads teams and organizations through a deeper dive into the concepts create a roadmap to maximize value.
https://www.itsmf.be/wp-content/uploads/2023/02/ThevalueFormula.png209308Arnaud Delcroixhttps://www.itsmf.be/wp-content/uploads/2020/06/logoitsmf-01-300x138.pngArnaud Delcroix2023-02-14 12:47:352023-03-07 22:18:37Introduction to The VALUE Formula – 07/03/2023 @ 17:00
The Recipe to Transform and Modernize your IT Operating Model
The Open Group has recently released version 3.0 of the IT4IT standard. The IT4IT standard is a real game changer to transform and modernize your IT operating model – enabling IT teams to deliver faster with better quality and reduced risk.
Learn how the IT4IT standard can help you to shape and mature your IT management capabilities and to streamline and automate IT value streams.
Transforming into a digital organization requires a strong digital management platform, consisting of the right people, IT processes, IT management tools and data. But what is even more important: how to connect all these components together to create flow across your IT value streams. Instead of optimizing and improving the parts, focus on improving the IT management system as a whole. Today most organizations lack an integrated management platform, but rather have a siloed and fragmented process and tooling landscape, and as a result we lack end-to-end visibility and traceability (of value delivered, costs, risks, etc.).
Key topics on the agenda:
What is the IT4IT standard from The Open Group? Why do I need this to create a modern digital management platform?
What value streams do you need in a modern digital operating model?
How can I use the IT4IT standard to transform and modernize my IT organization?
How can I combine key practices such as ITIL 4, DevOps and Agile Development into an integrated Digital Operating Model?
How to embed security, risk and compliance into your IT delivery model?
How is IT4IT used by organizations (both in public as private sector)? Where to start my own IT4IT journey?
So, are you looking for an approach that can help you to transform and mature your entire IT organization? Reduce risks and costs? Delivery faster? Boost IT performance? Then, this webinar is for you !
Presented by Rob Akershoek
Rob Akershoek is senior IT Management / DevOps architect at DXC and Co-Chair of the IT4IT Forum within The Open Group. He helps IT organizations to transform to become a lean and agile service provider, ready to manage the new digital ecosystem consisting of a hybrid cloud and multi- vendor sourcing landscape. He is architecting the new IT organization combining standards, practices, and concepts such as the IT4IT standard, TOGAF, Scaled Agile Frameworks (such as SAFe), Agile Development, SCRUM, Site Reliability Engineering (SRE), DevOps and Continuous Delivery, Security Management with established IT service management methodologies (such as ITIL). He assists IT organizations in their IT automation journey covering the entire IT value chain including portfolio management, the DevOps toolchain including CI/CD, test management, monitoring and event management, risk and security management, ITSM, CMDB, cloud orchestration, etc. Rob Akershoek is author of numerous articles and author the IT4IT management guide (managing the business of IT).
For more information about Rob Akershoek visit: – YouTube channel: https://www.youtube.com/robakershoek – LinkedIn: https://www.linkedin.com/in/robakershoek/ – Twitter: https://twitter.com/RobAkershoek
Rob has been working for various organizations on their digital management journey including: – Financial and insurance industry: ING, ABN AMRO, Rabobank, NN group, Royal London, Aegon – Energy: Shell (over 10 years of engagement) – Industry and Manufacturing: Siemens, Philips, Tata Steel – Telecommunication: Vodafone, KPN – Government: Tax Services (in The Netherlands), various local governments
Whatever practice you use for change, you will most likely fail, unless…
itSMF Belgium welcomes you to this ONSITE thought-provoking, hands-on Masterclass.
When : Tuesday 14/02, doors open from 13:30.
Masterclass part 1 : 14:00-17:30 (thought-provoking)
Masterclass part 2 : 18:30-20:00 (hands-on).
Where : At the premises of our Silver sponsor CTG Belgium, Culliganlaan 1D, 1831 Diegem
Registration : For this event, we charge €50 for itSMF members, €125 for non-members.
Email email@example.com and he will provide the account number. Your registration is accepted after the deposit of the amount due. Registration closes on 8/2
* Curious what a parakeet and this masterclass have in common? Register and find out.
What can you expect?
We all know organizational change is inevitable. We all know that adequately managing the ‘people factor’ is crucial for your change initiative. What many struggle with is the ‘how’ of change, when it comes to ‘people and their behavior’. Not understanding behavior is one of the main reasons for failing change initiatives.
This two-part masterclass will explain some of the fundamentals you need to understand in order to improve your success rate for organizational change. In part one, I will explain some key working principles, and pitfalls to avoid, around behavior and behavioral change. You will see how behavior, Service Management and agility are linked. In the second part of the masterclass you will practice what you have learned. Looking forward to meeting you!
All participants will receive the OBM ‘An introduction’ book. Signing by the author is possible.
Robert den Broeder
“Modern management practices and management philosophies all emphasize the importance of behavior and behavioral change in improvement and transformation processes.
I would like to connect to what best practices and management philosophies all emphasize:
“Service delivery, change and performance improvements are mainly about people’s behavior!”
Robert den Broeder (1963) has a background in IT and service management.
After completing his college education in Alkmaar in 1989, he worked in various roles and (interim) positions in various companies and organizations.
Robert has been providing training courses and workshops in the field of service management since 1999. In 2007, Robert founded his first company Trigono B.V.
In 2019, he started the company OBM Dynamics B.V. with associate and friend Joost Kerkhofs.
Robert is author of the book: Organizational Behavior Management, an introduction, and the developer of the OBM Foundation training course.
He also has a number of service management publications to his credit and has co-authored ‘VeriSM™, a service management approach for the digital age.’
Robert enjoys delivering lectures and workshops in the field of Organizational Behavior Management (OBM).