luc schmitz

Speaker: Ilse Van den Berckt (LinkedIn) Our world is at times complex, sometimes simple, then complicated and every now and then chaotic. And we (try to) live and thrive/survive in it. Did you know you can take this back to your professional life? Did you know that each of these…

itSMF Slovakia, is organizing an intersting and short session about Service Request Management. Place: online webinar Speakers:Robert Edward Pinnington – Founder of PDCA Consulting, ITIL 4 Author of ITIL 4 PracticesMiroslav Hlohovský – CEO, Head of Digital at OMNICOM, ITIL 4 Author of ITIL 4 Practices Agenda: Service request management (SRM) practice 20 years…

One of the challenging situations that organisations need to deal with when transforming is determining if the proposed change lies within the organisation’s capability. If not, is it so significant that it is not worth pursuing?  VeriSM offers two tools to help answer these questions – the organisational portfolio and…

Design and optimize your IT value streams Most organizations are busy modernizing and/or transforming their IT operating model to manage the new digital reality (such as related to the new Hybrid multi-vendor ecosystem). New ways of working are introduced such as Agile development, DevOps and SRE as well as modernizing…

Speakers: Marjolijn Feringa, Jeroen Venneman itSMF Czech Republic chapter is organizing an Teams session ! Marjolijn Feringa & Jeroen Venneman will explore the need for FOCUS Board. In this fast-changing world organizations need to adapt quickly. And it is not only the shop floor that needs to adjust. The boardroom and executives…

High-velocity IT – the lead editor’s cutGoing deeper into the ITIL4 core volumes, it is with great pleasure that we can announce Mark Smalley, lead author of the High Velocity IT book, as presenter for our first event of 2021. The remote event is planned on Thursday 28 th of…

 From Ad-hoc 7 to the Magnificent 7 The Mission Director was very worried when he heard that the Mission control team would be decided by drawing names from a hat? It would appear they have very unusual staff selection procedures in Belgium he thought to himself. A team of 7…