Entries by luc schmitz

Can Service Request Management boldly go where no one has gone before? – 03.06.2021 @ 4.30PM TO 5.30PM

itSMF Slovakia, is organizing an intersting and short session about Service Request Management. Place: online webinar Speakers:Robert Edward Pinnington – Founder of PDCA Consulting, ITIL 4 Author of ITIL 4 PracticesMiroslav Hlohovský – CEO, Head of Digital at OMNICOM, ITIL 4 Author of ITIL 4 Practices Agenda: Service request management (SRM) practice 20 years of Evolution of SRM ITIL4 […]

Is your organisation ready for change? – 27.05.2021 @ 5.30PM TO 7.00PM

One of the challenging situations that organisations need to deal with when transforming is determining if the proposed change lies within the organisation’s capability. If not, is it so significant that it is not worth pursuing?  VeriSM offers two tools to help answer these questions – the organisational portfolio and the management mesh. Most people […]