High-velocity IT – the lead editor’s cutGoing deeper into the ITIL4 core volumes, it is with great pleasure that we can announce Mark Smalley, lead author of the High Velocity IT book, as presenter for our first event of 2021. The remote event is planned on Thursday 28 th of…
From Ad-hoc 7 to the Magnificent 7 The Mission Director was very worried when he heard that the Mission control team would be decided by drawing names from a hat? It would appear they have very unusual staff selection procedures in Belgium he thought to himself. A team of 7…
Here is the video of the session from 24th of September 2020: Indian Summer Drink. All you need to know about the future of being a member of itSMF Belgium.
Remote event : ABC of ICT : the workshop This workshop, a sequel of the event hosted by the itSMF Belgium chapter in collaboration with Paul Wilkinson on Tuesday 23/6, captured the essence of how ABC is experienced by our attending members and how to address this. The panel identified…
ABC of ICT – Groundhog day! This was the 4th time since 2006 that I have conducted an ABC of ICT (Attitude, Behavior, Culture) session with the itSMF in Belgium. The session made use of the ABC card set as an awareness and assessment instrument. The results are shocking. Again!…
