Here is the video of the session from 24th of September 2020: Indian Summer Drink. All you need to know about the future of being a member of itSMF Belgium.
Organisational Behavior Management “One of the most important lessons we learned in the past 30+ years of ITSM is that delivering and improving IT services is mostly a ‘people thing’. More specifically: it is an Attitude – Behavior – Culture – thing. We all know that the right ABC are…
Remote event : ABC of ICT : the workshop This workshop, a sequel of the event hosted by the itSMF Belgium chapter in collaboration with Paul Wilkinson on Tuesday 23/6, captured the essence of how ABC is experienced by our attending members and how to address this. The panel identified…
ABC of ICT – Groundhog day! This was the 4th time since 2006 that I have conducted an ABC of ICT (Attitude, Behavior, Culture) session with the itSMF in Belgium. The session made use of the ABC card set as an awareness and assessment instrument. The results are shocking. Again!…
