Author Archive for: arnaud
About Arnaud Delcroix
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But we are proud to say that Arnaud Delcroix contributed 52 entries already.
Entries by Arnaud Delcroix
IT4IT 3.0 – Creating a Digital Management Platform 23/02/2023 @ 18:00
The Recipe to Transform and Modernize your IT Operating Model Description: The Open Group has recently released version 3.0 of the IT4IT standard. The IT4IT standard is a real game changer to transform and modernize your IT operating model – enabling IT teams to deliver faster with better quality and reduced risk. Learn how the IT4IT standard can […]
Thriving Digital Experiences, a story about the impact of digital customer experience 24/01/2023 @18:00
How do you stay relevant in an ever changing world where digital takes over? Is there still room for personal experiences and relations? How do you manage these experiences at scale? And how do you grow your business from there? During this keynote, Tom talks about his endavours at different organizations, small and large, on […]
Minimalist Project Management Conference – Friday 28/10, starting at 09:00
MEMBERS ONLY OFFERING P3.express conference in BelgiumOur sponsor Van Haren provides us to the Minimalist Project Management Conference. Bothnational and international project management experts will speak about the increasing complexityof projects and project management methods and how project managers can deal with this.A serious line-up of speakers will provide you with the latest Project Management […]
Get to grips with Experience Level Agreements- Thursday 17/11 @ 18:00 CET
Growing numbers of companies are coming to recognize the benefits of managing customer experience:higher revenues, lower costs, and stronger employee and customer loyalty. Also within the field ofService Management the focus is shifting from SLA’s towards more end-user experience orientedobjectives. Our IT organisations are confronted with the question of how relevant their current SLAmetrics are […]
MarsLander game – Tuesday 18/10 14:00
Do you want to experience how to introduce flow into this adventure? Organisational flow? Subscribe and experience yourself how to make it work as a team, supervised by none other than Paul Wilkinson. Experience being agile! This ONSITE event will be hosted at our Silver Sponsor CTG Belgium. Place to be : Culliganlaan 1D Diegem […]
To OMTRTA or not to OMTRTA, that is the question? – Thursday 29/09 @ 18:00 CET
itSMF Belgium is pleased to have attracted Daniel Breston. He will provide insights on how measuring can support flow. The topics addressed will be: OKR: Outcome or Objective Key to Results KPI: Key Performance Indicator Confused on which to use? Do you need both? Is the One Metric To Rule Them All (OMTRTA)? How do […]