Can two families, so different in their attitude and behaviour, create a happy marriage? This is the story of how they met, married and what happened next. It was a rough engagement period and the parents were not happy when at the prospect. But love wins! Or does it?
Join Daniel Breston to hear the story and afterwards, please stay to ask him questions.
BIO
Daniel is an independent service management Consultant, Coach, and Author with over 40 years experience in the fields of IT operations, ITSM, and business management. His years spent as an international CIO and IT director have provided him with a wealth of knowledge in IT best practices and beliefs including DevOps, Lean, and Agile; enabling him to help organizations create better and safer products and services. With a life-long focus on Attitude, Behaviour, and Culture, Daniel is able to coach management teams in creating a happier, healthier, and more productive workforce, serving more satisfied customers.
itSMF Czech Republic chapter is organizing an Teams session !
Marjolijn Feringa & Jeroen Venneman will explore the need for FOCUS Board. In this fast-changing world organizations need to adapt quickly. And it is not only the shop floor that needs to adjust. The boardroom and executives need to speed up as well. The whole organization is on the road toward a responsive organization. But how do you do this at executive level? At the Dutch Rabobank this transformation is also taking place. A transformation for all people in the organization with a shift from management leadership to personal leadership. An exemplary role and a good design to connect strategy with operation is needed to Foster an agile culture through People, Leadership and Business. In 2018 Marjolijn en Jeroen introduced the FOCUS board in the Boardroom of the Rabobank. Now more than two years later there is a lot of experience with the FOCUS board on different levels in and outside the Rabobank.
This session will give you insight in the power of a FOCUS board, why to use it, how to use it, and what it is. It will also provide you the lessons learned and the improvements we have made.If you want to prepare for this session, this is our reading tip: Agile focus in governance: Pocket guide for executives in transformation: Feringa, Marjolijn, Venneman, Jeroen
https://www.itsmf.be/wp-content/uploads/2021/01/4me-icon-it4it-logo.png200200luc schmitzhttps://www.itsmf.be/wp-content/uploads/2020/06/logoitsmf-01-300x138.pngluc schmitz2021-01-08 20:28:002022-12-09 00:07:38ITSM in Practice / Agile FOCUS in Governance – 10.06.2021 @ 5.00PM TO 6.30PM
High-velocity IT – the lead editor’s cut Going deeper into the ITIL4 core volumes, it is with great pleasure that we can announce Mark Smalley, lead author of the High Velocity IT book, as presenter for our first event of 2021. The remote event is planned on Thursday 28 th of January; starting at 17.00 CET.
An increasing number of organisations use digital technology to do things significantly differently, or do significantly different things. This places higher demands on those who develop, manage and support digital solutions. A different way of thinking and working is required, and this is what ITIL® 4 High-velocity IT is about.
In this session, the lead editor of this new ITIL module will give you a guided tour of the book. You will learn how 50 people from 18 countries contributed to the making of the book. You will get an overview of the content of the book and the thinking behind it. You will also learn about some of the lead editor’s favourite sections, for example ethics, complexity and service experience. Finally, you will have the opportunity to ask him about the content and its application.
We invite you to join us and your peers in the hope that you will discover new insights and inspiration for improvements at work.
At the end of the session, there will be a raffle for itSMF Belgium members to win copies of the book Reflections on High-velocity IT, a companion publication to ITIL® 4 High-velocity IT.
BIO
Mark Smalley is a writer, speaker, trainer, consultant and bridge builder at Smalley.IT. Also known as The IT Paradigmologist. He helps people discover where they are and to visualize where they want to be. His main area of interest is the management of IT systems and services. Mark is a contributor to bodies of knowledge such as ASL, BiSL, BRM, COBIT, DevOps, IT4IT, ITIL, VeriSM and XLA. He has spoken at hundreds of events in more than thirty countries.
Books: ITIL® 4 High-velocity IT and Reflections on High-velocity IT. Contributing author of ABC of ICT, Applicatiesourcing (Dutch), Digital Practitioner Body of Knowledge, ICT Zakboek (Dutch), IT4IT Management Guide, ITIL® 4 Foundation, Operating Model Canvas, and VeriSM, A service management approach for the digital age. White papers: Defining the IT Operating Model, Delivering Business Value with IT, Elevating the IT Service Experience, and The Business Value of DevOps.
The Mission Director was very worried when he heard that the Mission control team would be decided by drawing names from a hat? It would appear they have very unusual staff selection procedures in Belgium he thought to himself.
A team of 7 adhoc, randomly selected delegates would be responsible for creating a high performing team and managing the itSMF Belgium Marslander mission scheduled for 10 December. One of the online delegates was sitting in a star wars space cruiser and had Chewbacca sitting behind him. This looks like it could be an interesting session thought the Mission Director….
In this business simulation workshop the team played the business and IT roles in the Mission control room of the MarsLander mission. As a team they needed to balance increasing demands and opportunities from different stakeholders. Innovating new products and service offerings, optimizing existing business value, managing technical debt as well as aligning and improving end-to-end value streams. As a team they were faced with running business as usual as well as Transforming to new agile ways of applying ITSM using ITIL®4 concepts. All of this remotely!
Welcome to the challenges that many IT organizations are facing in this age of COVID and digital disruption.
As the mission launched it was clear that the team was struggling with the workload, trying to understand business value and prioritize work. There were conflicting business priorities and little business governance. Continual improvement work, critical to enable the team to become a high-velocity organization was ignored for short term priorities. It was unclear who was working on what. There was poor situational awareness to enable choices to be made, unclear roles and responsibilities and decision making authorities, little coaching and support in applying new ‘agile’ ways of working. Prioritiziation seemed to be based on ‘who shouts the loudest’ and whatever choices were made somebody would not be happy an IT would get the blame! The team recognized many of the challenges they face in their daily reality.
Applying agile ITSM concepts from ITIL®4
The team then explored ITIL concepts such as the Service Value System and the Guiding Principles, defining and agreeing desirable behaviors around ‘Focus on value’, ‘Collaborate and promote visibility’ and ‘progress iteratively with feedback’. In the next round the work flowed smoother, it felt good, the business felt more able to take rapid decisions, improvement work was increasing the ability to do more with less, with more speed and higher quality – reducing waste, rework and downtime. There was a demonstrable improvement in Value.
The questions were – ‘How did we manage to take 7 adhoc chosen delegates and turn them into an end-to-end high performing team’? ‘What can we learn from the experience and take away and apply’?
Progress iteratively with feedback
Delegates were asked three questions, and captured their findings on the ‘progress iteratively with feedback’ board.
What did you learn?
Importance of visualization (situational awareness, decision making, identifying constraints).
Importance of good priority mechanisms (aligned to stakeholder(s) value).
Importance of governance vs firefighting (who shouts the loudest).
The different types of value work (Value creation, Value leakage, Value improvement).
The importance of agreeing (and addressing people on) roles, responsibilities, decision making authorities.
Visualize value (goals) as an entry point for prioritization.
Agree and define value (from different stakeholder perspectives).
Explain what value is to teams and how we use it for prioritization or escalation.
What can you take-away and use personally?
Check on a weekly basis what went right and what needs improving with the team(s).
Use the guiding principles (To define what ‘behaviors’ will we see. E.g. What does ‘Focus on value’ look like? What does effective ‘Collaboration’ look like?).
Visualize all value types on boards to enable shift left, also use a reflection board.
The role of governance to balance conflicting goals and priorities.
Complete overview of backlog (including problems and how they relate to risk and value leakage).
Prioritizing problems (and being able to make the business case).
What can you take away and adopt in your team/organization?
Have team more involved in the value story (understand business value and the ‘why’ question).
Review SLAs – are they relevant and matched to business impact? (Risk, critical business moments, value).
Visualize value (Portfolio, change calendar, team boards and backlogs – how operational work relates to value and how service management adds to value enablement).
Create a reflection board (Online) to practice ‘progress iteratively with feedback’ (Engage and Empower people to initiate improvements).
Improve visibility on status and priority (including resource usage, what people are working on, waste, priority).
Categorize all types of value work in a sprint and prioritize with relevant stakeholders, discuss and agree which value will NOT be realized.
Improve communication between teams (using visualization and also active listening, feedback).
Ensure roles, responsibilities and goals are known and agreed and give feedback on these.
Insist on the importance of effective governance (decision making authorities and guidelines).
Get stakeholders involved, value enablement is everybody’s business.
Ask the business if in doubt, their event horizon are the customers and their satisfaction.
Challenge legacy if it is a blocker for operational improvements.
Conclusion
Many organizations are faced with similar challenges to those experienced in this workshop. Many organizations are working in SILO’s, but the demands imposed upon IT require improved end-to-end collaboration. Thinking in Value streams, working as one Service Team to enable high-velocity IT.
Yet many struggle with translating the theory of ‘new ways of working’ such as agile, DevOps, ITIL4 into practice, and many struggle with breaking down SILOs to create high performing end-to-end teams.
In less than 4 hours, these ad-hoc delegates have captured individual, team and organizational improvement actions to take away. By collaborating, capturing feedback, coaching and agreeing ‘iterative’ improvements focused on value.
So how does progress looks like? Check out the reflection boards. These were the initial experiences of the participants and how they evolved.
This is how an ad-hoc group transformed to team magnificence in two rounds.
Which of their takeaway actions should YOU be adopting to create the magnificent 7 in your organization? What value do YOU need to deliver to YOUR business in this age of the digital economy.
What are YOU doing to enable and empower YOUR teams to successfully adopt ‘new agile ways of working’?
As itSMF, we are honored to have had yet another eventful evening with Paul Wilkinson and GamingWorks. It was rich in learning, rewarding for all players and insightful for all involved.
With this blog, that experience is shared. If you feel like this might be something your organization can benefit from as well, reach out!
This session concludes event stream for this year. For the second half of this Corona year, our remote events were all interconnected, with one common focus: ‘people’.
In June, it started with ABC, ‘Attitude Behavior Culture’, in which Paul Wilkinson retold the message that ABC is a key component in successful service delivery but we still struggled with it today. The resulting ABC workshop confirmed what was said. It resulted in some nice take-aways for the participants. To further crack the hard Behavior nut, Robert den Broeder elaborated how OBM, ‘Organisational Behavior Management’, suggested an environment, which enables desired behavior.
The in-depth ITIL4 session explained how ITIL4 promotes agile service management and how stakeholders are involved. And all sessions crystalized into the Remote MarsLander event, were participants experienced what was presented previously.
From our side, every session was an interesting learning experience and based on the feedback, the participants had a similar experience. The itSMF Belgium chapter wants to thank all speakers we had this year, for sharing their passion with the community.
For 2021, stay tuned for more insightful events as the service management world evolves further into a world of digital economy and is required to support the always-on service consumption. There are ample new frontiers to explore and existing practices to connect. 2021 will be an adventure!
Your itSMF team wishes you all the best for 2012. Stay safe, stay smart, stay connected!
Last year in May, where we could do what we liked and Covid19 was not even a word, the itSMF organized an event to review ITIL4 and how it positioned itself in the agile service management world. For those who joined, I said that all the information shared was based on the ITIL4 foundation input. Since then, a lot has happened. Also in the world of ITIL4. Axelos released 4 more specialist and strategist titles and 35 practice titles.
It gave the possibility to revisit the initial understanding, challenge it and extending it to the level I am at today. I also said that when time is right, I would share my insights.
So if you want that in depth review of how Axelos has reinvented ITIL and how for me, this evolution of ITIL is as disruptive as the market we are in today, mark in your agenda : 26th of November from 17:30 until 19:00
What can you expect from this indepth session on ITIL4? We will start off with a short recap of the foundation, so even people not really familiar with the basic ins and outs can follow the session.
After that introduction, the 4 core volumes added as part of the managing professional will be reviewed and connected to the ITIL4 operating model. We will investigate how each of the volumes adds tools and guidance, allowing a service driven organisation to become the best version of itself.
Personally it has been a discovery journey which took and still takes time to grasp the potential. I hope that by the end of the session, some of the insights might be of use in your own service management evolution journey.
It is with great pleasure that we announce our MarsLander remote event on the 10th of December from 17.00 -20.00 Together with Paul Wilkinson, you will explore what it is to be part of an agile service management practice.
How do you organize yourself in an ever changing digital world, were everything matters and resources are scarce. How do you make the right choice? How do you make sure that your commitment is adding value? You will experience and surely learn from this fast-paced game, as team member of the ‘Space Y’ agency, assuring high quality data is extracted at all steps of the journey. Or not…
Seats are limited to 10 participants 7 subscriptions will get a role to play, 3 participants will act as observers.
A special guest will randomly pick up 10 names… You’ll get the video of this special lottery.
And for all those who missed out:
There will be a blog made available to share the lessons learned, and, based on subscription success and the input of the 10 participants, there is a possibility for a second MarsLander evening in 2021..
SUGAR ME CO-FOUNDER, CATHELIJNE DE VRIES, WILL BRING FUN AND GAMES DURING A SESSION DEDICATED TO: – MAJOR ORGANISATIONAL CHANGE CONCEPTS – HANDS-ON KEY PRINCIPLES – PRACTICAL CASES – WHAT WOULD YOU DO? – ARE YOU WRONG OR RIGHT? DOESN’T MATTER – OPEN DISCUSSION THIS SESSION WILL BE ALL ABOUT INTERACTIVITY, USING VIRTUAL WHITEBOARDS AND MUCH MORE. CATHELIJNE’S MAJOR STATEMENT IN LIFE IS: YOUR QUESTION IS WHAT BRINGS ME ENERGY. LET’S ENERGIZE THIS SESSION!
CATHELIJNE DE VRIES
18.30
RESULTS-DRIVEN, ANALYTICALLY STRONG AND A GOOD COMMUNICATOR: ADD TO THAT A PROFOUND PASSION FOR STORYTELLING, AND YOU WILL HAVE THE MAIN INGREDIENTS FOR MY WAY OF WORKING & SUCCESSES AS PROJECT MANAGER, CHANGE MANAGER, TEAM MANAGER AND CONSULTANT. ANYTHING I DO IS DRIVEN BY A PASSION FOR “CONNECTING THE DOTS” AND CREATING SYNERGIES, WHETHER THAT BE LEADING A PROJECT, ORGANIZING EVENTS, BRINGING PEOPLE TOGETHER OR WRITING A WINNING PROPOSAL.
MY CAREER SO FAR HAS LED ME THROUGH DIFFERENT KINDS OF MANAGERIAL POSITIONS IN BOTH PROJECTS AND DIVISIONS. I HAVE ENJOYED EVERY POSITION, AS THEY HAVE ALL CONTRIBUTED TO LEARNING HOW TO DEAL WITH DIFFICULT ISSUES AND CONTINUOUS CHANGE. SUCCESSES IN MY JOBS ALWAYS RELIES ON MOTIVATING PEOPLE AND FINDING SOLUTIONS FOR ANY PROBLEM. WHAT CAN I DO FOR YOU? SOLVE YOUR ORGANISATIONAL PUZZLE, MAKE YOUR PROJECT TO A SUCCESS OR HELP YOU CREATE YOUR STORY? YOUR QUESTION IS WHAT BRINGS ME ENERGY!
VeriSM™ helps organizations define their service management principles and then use organizational capabilities, emerging technologies and a combination of management practices to deliver value to its business and customers.
Who is it for? Organisations that are using, or looking to use, progressive management and technology will gain employees with a rounded view of what this means, how this applies to the organisation and what benefits this can bring. It will contribute to organisational change initiatives in introducing new thinking and practices in the organisation.
I believe in a world where everyone has their mind set on continuous improvement. Not only for themselves, but for everything and everyone surrounding them.
https://www.itsmf.be/wp-content/uploads/2020/06/powerpointV9-model_Pagina_29-2-1024x576-1.png449800rayhane hamoumihttps://www.itsmf.be/wp-content/uploads/2020/06/logoitsmf-01-300x138.pngrayhane hamoumi2020-06-23 23:03:042022-12-09 00:08:14VERISM SERVICE MANAGEMENT FOR DIGITAL AGE
What we see today is that IT and the business they support are more and more intertwined, in convergence mode. The ongoing digital transformation triggers the creation of new ways of collaboration and innovations to enable this evolution. These are exciting times indeed, if ICT is to become a true strategic partner to the business. Is your ICT organization ready and able to fulfill this new position?
If most of these questions are answered negative or you are clueless, come an enjoy a great and interesting evening* together with your ITSMF Team and Paul Wilkinson, Owner of Gamingworks and a speaker you asked to see back in 2018!
I believe in a world where everyone has their mind set on continuous improvement. Not only for themselves, but for everything and everyone surrounding them.
