Open Work: A new view on management – 21/03/2023 @ 18:30

This webinar event provides an introduction on Open Management. 
Rob will explore how open is different than being agile.What open means in the current organizational dynamics?
If interest is triggered for more, you can subscribe later forMasterclass event on Open Management. This physical event will take place on 2/5. More info will follow.

REGISTER

Open Work is Teal Unicorn’s collective term for all the better ways of working and managing work which are emerging around the world.  We believe the concept of “Open” is becoming more important than “Agile”.  It is not a framework/model/theory, it is a name for one direction the social wind blows.

To open up to better work, we are opening up the organisation like a flower, letting light and air in, making room to move and grow, exposing the workings, inviting others in, welcoming, creating possibilities, allowing pollination, letting the value out, letting us thrive.

We must be open: open society to higher consciousness; open organisations to greater transparency and inclusion; open teams to collaboration; open individuals to self-examination, honesty, and vulnerability.

In the upcoming masterclass, we will examine how the concept of Open relates to IT. In this webinar, we look at the underlying principles that inform all work, and management of work.

Business bosses are starting to get it, that work and management can be better than the conventional ways. Word is getting through, on several levels:

– the impossibility of managing knowledge workers in conventional ways
– the need for organisational agility as a survival strategy as the world becomes increasingly VUCA
– the demand for stakeholder values over shareholder or customer value.

All three drivers lead us to the same conclusion: Open Work, which we characterise as Human Systems Adaptability:
– Bringing more humanity to work.
– Improving holistic systems.
– Optimising for change.

Presented by Rob England

Rob England

www.linkedin.com/in/robenglandattwohills

I stay at the front of real progress in work (and stay away from the woo). I became T-shaped in 1990, managed an empowered team in 1995, helped found the itSMF in NZ, immersed in DevOps in 2012, discovered Cynefin in 2013, dived into business agility and teal thinking in 2016, and co-founded the Business Agility Meetup in Wellington and Vietnam.

As well as the Teal Unicorn work, I also consult, coach, and train on IT ways of working and managing, including DevOps, ITSM, flow, strategy, governance, practices, and of course management. http://twohills.co.nz [twohills.co.nz] The most valuable reference of all is when a client engages me a second time. They usually do. I am an international content provider: speaker; webinar presenter; writer of blogs, articles, papers http://www.twohills.co.nz/#xcontent [twohills.co.nz].
I was a blogger The IT Skeptic http://www.itskeptic.org [itskeptic.org]. (now retired)
I am a Certified IT Professional (CITP) and an accredited Member of the NZ Institute of IT Professionals.
I was awarded the inaugural New Zealand IT Service Management Champion in 2011 by itSMFnz, and made a Life Member of itSMF in 2017. I am an organiser of Wellington DevOps Meetup, and founder of WellyBAM (Business Agility Meetup).
I am an acknowledged contributor to the books ITIL4 High Velocity IT, ITIL 2011 Service Strategy, the Phoenix Project, and the DevOps Handbook, and a lead author of the VeriSM digital framework. I’m accredited to deliver courses from the DevOps Institute, OpenSpace, and Gamingworks.nl

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Introduction to The VALUE Formula – 07/03/2023 @ 17:00

Platform: MS Teams Length: approx. 1 hour

“What do we want?”
“VALUE!”
“When do we want it?”
“NOW!”
“Focus on Value” is the first of the ITIL 4 guiding principle. From ITIL to Lean to DevOps, the
concept of VALUE is a common thread shared by almost every best practice, standard and
methodology.
Understanding, focusing upon and improving value is ultimately the most important thing any
product or service organization can do. So why do so few organizations REALLY focus on
value?
This presentation introduces the back-to-basics model, concepts and guidance on how to
maximize your organization’s value explored within the exciting book, “The VALUE
Formula”, by Ken Wendle.
This insightful and entertaining presentation explores and explains the following topics:
– What is value?
– The VALUE Model
oVision: Defining your value
o Alignment: Focusing your value
o Leverage: Augmenting your value
o Uniqueness: Differentiating your value
o Execution: Delivering your value
– Synergy: Everything working. Everything working together.

Registration
itSMF Belgium members can register by emailing ‘info@itsmf.be’ with the subject Value event.
You will be provided with the link to access the webinar.

Non members can also attend.
Register by emailing ‘info@itsmf.be’ with the subject Value event – non member.
You will receive an bank account number to pay €25
Invoice can be provided, so provide all details required if needed.
After the amount is on the account, you will be provided with the link

Presented by Ken Wendle

About Ken…

Author, Speaker, Facilitator, Ken is a catalyst for higher performance, better results and greater
value.
In addition to his highly acclaimed book, “The VALUE Formula”, Ken has written numerous business
articles. He has been a guest on multiple podcasts and has delivered his unique insights as a keynote and
featured speaker around the world. His energetic, humorous, entertaining, pragmatic, informative,
insightful, and topical presentations consistently earn the highest praise.
Throughout his award-winning career – which includes two Lifetime Achievement Awards – Ken has made a
powerful, positive impact working with and within many organizations in various capacities.
The recently introduced VALUE Formula I 3 Workshop leads teams and organizations through a deeper
dive into the concepts create a roadmap to maximize value.

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IT4IT 3.0 – Creating a Digital Management Platform 23/02/2023 @ 18:00

The Recipe to Transform and Modernize your IT Operating Model

Description:

The Open Group has recently released version 3.0 of the IT4IT standard. The IT4IT standard is a real game changer to transform and modernize your IT operating model – enabling IT teams to deliver faster with better quality and reduced risk. 

Learn how the IT4IT standard can help you to shape and mature your IT management capabilities and to streamline and automate IT value streams.

Transforming into a digital organization requires a strong digital management platform, consisting of the right people, IT processes, IT management tools and data. But what is even more important: how to connect all these components together to create flow across your IT value streams. Instead of optimizing and improving the parts, focus on improving the IT management system as a whole. Today most organizations lack an integrated management platform, but rather have a siloed and fragmented process and tooling landscape, and as a result we lack end-to-end visibility and traceability (of value delivered, costs, risks, etc.). 

Key topics on the agenda:

  • What is the IT4IT standard from The Open Group? Why do I need this to create a modern digital management platform?
  • What value streams do you need in a modern digital operating model?
  • How can I use the IT4IT standard to transform and modernize my IT organization? 
  • How can I combine key practices such as ITIL 4, DevOps and Agile Development into an integrated Digital Operating Model? 
  • How to embed security, risk and compliance into your IT delivery model? 
  • How is IT4IT used by organizations (both in public as private sector)? Where to start my own IT4IT journey? 

So, are you looking for an approach that can help you to transform and mature your entire IT organization? Reduce risks and costs? Delivery faster? Boost IT performance?  Then, this webinar is for you !

Presented by Rob Akershoek

Rob Akershoek is senior IT Management / DevOps architect at DXC and Co-Chair of the IT4IT
Forum within The Open Group. He helps IT organizations to transform to become a lean and agile
service provider, ready to manage the new digital ecosystem consisting of a hybrid cloud and multi-
vendor sourcing landscape.
He is architecting the new IT organization combining standards, practices, and concepts such as the
IT4IT standard, TOGAF, Scaled Agile Frameworks (such as SAFe), Agile Development, SCRUM,
Site Reliability Engineering (SRE), DevOps and Continuous Delivery, Security Management with
established IT service management methodologies (such as ITIL). He assists IT organizations in
their IT automation journey covering the entire IT value chain including portfolio management, the
DevOps toolchain including CI/CD, test management, monitoring and event management, risk and
security management, ITSM, CMDB, cloud orchestration, etc.
Rob Akershoek is author of numerous articles and author the IT4IT management guide (managing
the business of IT).

For more information about Rob Akershoek visit:
– YouTube channel: https://www.youtube.com/robakershoek
– LinkedIn: https://www.linkedin.com/in/robakershoek/
– Twitter: https://twitter.com/RobAkershoek

Rob has been working for various organizations on their digital management journey including:
– Financial and insurance industry: ING, ABN AMRO, Rabobank, NN group, Royal London,
Aegon
– Energy: Shell (over 10 years of engagement)
– Industry and Manufacturing: Siemens, Philips, Tata Steel
– Telecommunication: Vodafone, KPN
– Government: Tax Services (in The Netherlands), various local governments

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Masterclass Organizational Behavior Management 14/02/2023 @14:00

Whatever practice you use for change, you will most likely fail, unless…

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itSMF Belgium welcomes you to this ONSITE thought-provoking, hands-on Masterclass.

When : Tuesday 14/02, doors open from 13:30.

  • Masterclass part 1 : 14:00-17:30 (thought-provoking)
  • Dinner
  • Masterclass part 2 : 18:30-20:00 (hands-on).

Where : At the premises of our Silver sponsor CTG Belgium, Culliganlaan 1D, 1831 Diegem

Registration : For this event, we charge €50 for itSMF members, €125 for non-members.

Email eddy@itsmf.be and he will provide the account number. Your registration is accepted after the deposit of the amount due.  Registration closes on 8/2

* Curious what a parakeet and this masterclass have in common? Register and find out.

What can you expect?

We all know organizational change is inevitable. We all know that adequately managing the ‘people factor’ is crucial for your change initiative. What many struggle with is the ‘how’ of change, when it comes to ‘people and their behavior’. Not understanding behavior is one of the main reasons for failing change initiatives.

This two-part masterclass will explain some of the fundamentals you need to understand in order to improve your success rate for organizational change. In part one, I will explain some key working principles, and pitfalls to avoid, around behavior and behavioral change. You will see how behavior, Service Management and agility are linked. In the second part of the masterclass you will practice what you have learned. Looking forward to meeting you!

All participants will receive the OBM ‘An introduction’ book. Signing by the author is possible.

Robert den Broeder

“Modern management practices and management philosophies all emphasize the importance of behavior and behavioral change in improvement and transformation processes.

I would like to connect to what best practices and management philosophies all emphasize:
“Service delivery, change and performance improvements are mainly about people’s behavior!”

Robert den Broeder (1963) has a background in IT and service management.

After completing his college education in Alkmaar in 1989, he worked in various roles and (interim) positions in various companies and organizations.

Robert has been providing training courses and workshops in the field of service management since 1999. In 2007, Robert founded his first company Trigono B.V.

In 2019, he started the company OBM Dynamics B.V. with associate and friend Joost Kerkhofs.

Robert is author of the book: Organizational Behavior Management, an introduction, and the developer of the OBM Foundation training course.

He also has a number of service management publications to his credit and has co-authored ‘VeriSM™, a service management approach for the digital age.’

Robert enjoys delivering lectures and workshops in the field of Organizational Behavior Management (OBM).

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Thriving Digital Experiences, a story about the impact of digital customer experience 24/01/2023 @18:00

How do you stay relevant in an ever changing world where digital takes over? Is there still room for personal experiences and relations? How do you manage these experiences at scale? And how do you grow your business from there? During this keynote, Tom talks about his endavours at different organizations, small and large, on their challenges in becoming more customer centric. From finding new digital business models and assessing their impact, to defining a working customer experience methodology at scale. Get ready to discover the road beyond digital commerce, towards true customer-driven digital services and business.

REGISTER HERE

Speaker: Tom Devos

Tom Devos (34) is a tech entrepreneur and digital experience architect. He is passionate about guiding organizations towards a human-friendly organizational culture, managing the end-to-end digital experience across all products, services and touch points.

In the last few years, Tom has guided some exciting organisations in their digital experience transformation such as Baloise, Selecta, Sereni, Pelican Rouge, Elaisa Energetic Wellness, …

In all his endeavours, Tom carries a mission to use digital for good, to leave a tiny positive impact towards a more sustainable society.

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Minimalist Project Management Conference – Friday 28/10, starting at 09:00

MEMBERS ONLY OFFERING

P3.express conference in Belgium
Our sponsor Van Haren provides us to the Minimalist Project Management Conference. Both
national and international project management experts will speak about the increasing complexity
of projects and project management methods and how project managers can deal with this.
A serious line-up of speakers will provide you with the latest Project Management insights.
More information can be found here:

https://p3.express/announcements/p3.express-conference-in-belgium/

Some details:
When : 28/10, starting at 09:00.
Where : Leuven
Registration : check out the website. Normal price is €65.

OFFERING thanks to Van Haren: 10 first itSMF members who email us (eddy at itsmf.be) , get their ticket for FREE.

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Get to grips with Experience Level Agreements- Thursday 17/11 @ 18:00 CET

Growing numbers of companies are coming to recognize the benefits of managing customer experience:
higher revenues, lower costs, and stronger employee and customer loyalty. Also within the field of
Service Management the focus is shifting from SLA’s towards more end-user experience oriented
objectives. Our IT organisations are confronted with the question of how relevant their current SLA
metrics are in driving improved customer satisfaction and service experience. Key to this topic are
Experience Level Agreements, standing for Experience Level Agreements. Although the word may sound
familiar to you, the concept of Experience Level Agreement also raises a lot of questions: What’s an
Experience Level Agreement? What is the difference with an SLA? How do you build an Experience Level
Agreement and how do you measure them?
In this practice-oriented webinar 2Grips shares his knowledge and experience with you. After a clear
definition of the Experience Level Agreement concept, we take a deep dive into a possible step-by-step
plan for building these Agreements. By using practical examples we will guide you on your way to
working with Experience Level Agreements.

Speaker: Danny Van Vosselen

Danny Van Vosselen
Danny Van Vosselen is the CEO and co-founder of 2Grips, a Belgian-Dutch company specialised in
Service Management. He started his career 30 years ago in various roles before becoming self-employed
in his specialisation of IT service management in 2006. After a few years and name changes, 2Grips was
born.
As a consultant, Danny has assisted both large and small private companies, public authorities and
educational institutions like the Province of East-Flanders and the University of Hasselt. Characteristic of
his approach is his strong focus on the human factor and his attention to attitudes, behaviour and
culture. Don’t hesitate to contact him for a good chat about his passion for service management.
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MarsLander game – Tuesday 18/10 14:00

Do you want to experience how to introduce flow into this adventure? Organisational flow?

REGISTER HERE

Subscribe and experience yourself how to make it work as a team, supervised by none other than Paul Wilkinson.

Experience being agile!

This ONSITE event will be hosted at our Silver Sponsor CTG Belgium.

Place to be : Culliganlaan 1D Diegem on the 3rd floor.

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To OMTRTA or not to OMTRTA, that is the question? – Thursday 29/09 @ 18:00 CET

REGISTER HERE

itSMF Belgium is pleased to have attracted Daniel Breston.

He will provide insights on how measuring can support flow.

The topics addressed will be:

OKR: Outcome or Objective Key to Results

KPI: Key Performance Indicator

Confused on which to use? Do you need both?

Is the One Metric To Rule Them All (OMTRTA)?

How do you get a measure that turns the invisible into the visible?

The session will be short because Daniel will spend time answering questions and collaborating on metrics that matter. After all, all KEY measures should be agreed, not enforced.

Bio: Daniel Breston

After 50 years of being or managing every conceivable role in IT, including CIO, he is heading towards retirement (his way of doing things). Daniel now facilitates challenging discussions and workshops for teams that want to benefit from technology methods (Shiny New Things) and needs a way to begin that journey. Daniel is also on the board of itSMFUK, [itsmfuk.site-ym.com] helping others share their stories.

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Sponsor Event: Get to Grips 2022

Onze sponsor 2Grips organiseert zijn jaarlijks ‘Get to Grips’-event op 9 juni.
Zoals elk jaar komen boeiende en inspirerende onderwerpen aan bod.

Als itSMF België kunnen we dit Nederlandstalig event ten zeerste aanbevelen.

2Grips heet u van harte welkom tijdens het jaarlijkse Get to Grips event.

Get to Grips is een jaarlijks event georganiseerd door 2Grips voor iedereen die mee wil zijn met de nieuwste trends en ontwikkelingen in de wereld van Service Management. Elk jaar gaan we op zoek naar boeiende onderwerpen en gepassioneerde sprekers om u zo een leerrijke en inspirerende namiddag te kunnen aanbieden. Het Get to Grips event brengt een unieke combinatie van netwerken en kennis delen voor C-level management.

Thema Get to Grips 2022: Personalised Service Excellence

Service Management leeft! De komst van ITIL4 en concepten als co-creatie en waarderstromen, de toegenomen aandacht voor Customer (en Employee) Experience en het streven naar klantgerichte dienstverlening niet enkel door IT maar organisatiebreed (ESM), zijn maar enkele van de trends van de voorbije jaren.

Tegelijkertijd is er echter de continue druk om kosten te besparen, efficiënter te werken en diensten schaalbaar te maken en dus te standaardiseren en automatiseren.

Maar hoe vallen gestandaardiseerde en geautomatiseerde diensten te rijmen met een persoonlijke en excellente ervaring van de dienstverlening? En hoe ga als interne of externe dienstverlener hiermee om terwijl je vaak vanuit bepaalde structuren met vastliggende processen en beperkte hulpmiddelen werkt? Excellente dienstverlening is immers persoonsgebonden en uniek voor elke gebruiker, afhankelijk van zijn specifieke noden en wensen, van zijn individuele werkomgeving, zijn eigen taken en verantwoordelijkheden.

Met de komst op de werkvloer van Generatie Y, geboren eind jaren ’90 begin 2000 en opgegroeid in een ‘on-demand’ economie en met op en top gepersonaliseerde dienstverlening door de bol.coms en Spotify’s van deze wereld, wordt het hoog tijd om onze deze vragen te stellen. Tijdens ons jaarlijkse Get to Grips event gaan wij alvast dieper in op de elementen die een cruciale rol spelen in het realiseren van persoonlijke dienstverlening…

For more information and registration, please go to https://www.2grips.be/nieuws/get-to-grips-2022/

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