AI: ITSM’s Final Frontier – 27 June, digital doors open at 17:55 CET and the event starts at 18:00

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For some time we have had requests to introduce AI on our event calender. Here it is!

itSMF Belgium is pleased to invite James Finister on our digital floor. He will open the Artificial Intelligence door and dive into the impact/opportunity for Service Management.

He will outline the history of AI, discuss current and possible use cases for AI in ITSM, the impact and challenges of ethical issues in a fast-moving area, and most importantly suggest strategies that need to be adopted now if the consequences of ignoring ethics are not addressed.

James Finister has been an ITSM Thought Leader for over 30 years. With a background in corporate governance, statistics and IT security, he has a wide ranging experience of real world issues across geographies and sectors. He was instrumental in the adoption of the earliest version of ITIL and remains an ITIL author. He also contributes to multiple ISO standards, including those on AI and ITSM.

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