There are a number of forces at play in our industry that are pulling organisations in different directions and either deadlocks innovation and improvements in how we deliver digital solutions or wreak havoc with the stability and security we are also trying to establish. SRE is often implemented as DevOps for infrastructure, suddenly infrastructure configurations become code and Operations people start coding.

Application developers are also introducing DevOps and instead of collaborating with ops and making joint teams Development takes over part of Operations. Often Application teams are at odds with the SRE teams, where do the one stop and the other start? While this fight is ongoing then we have security standards introducing more and more controls to prevent rouge or inexperienced employees to wreck havoc.

Often this goes against the DevOps team strategy and require a clear split between the CI and the CD teams. In OpenText we have this as a clear challenge but also an opportunity to innovate with the starting point in IT4IT Value Stream thinking and the associated Product mentality that IT4IT introduces. In this talk we will explore the problem and possible solutions.


We are excited to present Lars Rossen on our virtual event floor.

As thought leader in service management amongst others he will share his views on how IT4IT is more relevant than ever in the current myriad of practices.

Dr. Lars Rossen
SVP, Chief Architect, OpenText
Lars Rossen is the Chief Architect and SVP for engineering of shared services and
components at OpenText.
Lars Rossen drives the overall OpenText technical strategy and oversees the shared
components and engineering services through which OpenText achieves alignment
across its vast commercial services and products. This includes designing, building, and
running the digital factory for all OpenText engineering. Driving the use of OpenText
product internally in the spirit of “Drinking our own champagne”.
Lars also oversees OpenText’s hyperscaler and platform strategy and associated
platform architecture, as well as UX strategy, performance engineering, DocOps and
internationalization programs.
Lars created the first version of the IT4IT™ Reference Architecture which formed the
basis for the standard in The Open Group, and Lars continues to be the lead architect
for the IT4IT initiative. This forms a foundation for delivering an open and composable
digital factory based on value stream thinking.
Lars has published numerous white papers on IT management and holds 5 patents on
technology management.
Before OpenText Lars Rossen was the Group CTO for Micro Focus. In this role he was
driving the overall Micro Focus technology and integration strategy. As well as driving
the implementation of the Digital Factory for Micro Focus.
Before joining Micro Focus, Lars was a Fellow at Hewlett Packard Enterprise where he
worked for the CTO organization. He defined the software portfolio architecture and
strategy. Lars was also part of the core team that defined HPE’s CloudSystem strategy
and associated solution portfolio. This included creating the innovative Hybrid Cloud
Management product suite.
Prior to joining the portfolio strategy office, Lars headed up HPE’s Operational Support
System practice for Europe, Middle East and Africa.
Lars holds an MS in engineering, an executive MBA with focus on technology
management, and a PhD in computer science from the technical University of Denmark.

Lars currently calls Copenhagen his home, but have lived in HongKong, Scotland and
California.

ItSMF Belgium is please to propose Simone Jo Moore as our guest speaker for this virtual event. I had the pleasure to attend several of her events and it was always a mind-opening experience. Looking forward having that same experience with you in the virtual event.

When : Thursday 25/04 at 18:00 (Virtual Doors open at 17:55)

Where : Virtual, so wherever you are

Entrance : Free


Value Flows Where Empathy Shows

“Thriving employees are twice as likely to work for an organization that effectively balances EQ and IQ in decision- making something fewer than half of companies typically get right.”

This session we explore the need for and facets of empathy culture as a priority in adjusting the way we co-create value through the whole cycle of the customer and employee journey. These approaches are reflected guidance in multiple frameworks on embedding desirable and sustainable behaviours in dynamic IT organisations. 

Empathy is a skill we use to influence relationships, outcomes and experience. Empathy takes more than just understanding the context of the other person in the interaction – it takes the ongoing focus of being human, coupled with thoughtfully mixing our support practices and technology. Harness the flow that enables you and your teams to strengthen collaboration, reduce stress and increase morale.

Bio: Simone Jo Moore

“Simone is a force of nature. Her spirit is contagious. When she speaks or runs a workshop, the room follows her every move or thought. Simone has the goal of humanising IT and bringing ethics to the way people work.” Simone pushes the boundaries and asks the tough questions of organisations with how they are designing and using their technology. A well known IT practitioner, Simone is the Editorial Director of The Youth Rise in Power’ [youtu.be] and ‘The Era of HumanisingIT [freshworks.com]‘ documentaries. Her IT, OCM & HR experience brings together the technology of the human brain, emotional agility and the digital journey in adapting to Humanising IT focussed on ethical and emotional AI.

A recognised Top 25 Industry Thought Leader [thinkhdi.com]Women in DevOps [devops-fusion.com] list, WomenTech award nominee [womentech.net], Simone is a contributing author to VeriSM Unwrapped, Applied [verism.global] and ITIL4 High Velocity IT [axelos.com] and other international certifications, DevOps Institute [devopsinstitute.com] eBooks and a contributing reviewer for the European Commission and Cynefin based Field Guide on Managing complexity (and chaos) in times of crisis [publications.jrc.ec.europa.eu].