itSMF Belgium is please to invite the Belgian Service Management community to the first SITS event outside of the UK.
In Utrecht, on 16/9 from 09:30 – 17:00, you can experience a day of service management insights. There will be many presentations to discover. And the vendor community will also be present to share their latest developments
itSMF Belgium is pleased to announce Claire Agutter as our event speaker in September. She is a driving force behind Service Integration and Management (SIAM). With her first hand experience, she has a lot to share.
Session outline:
Is your organization confident that its IT strategy can support business needs both now and in the future? Is your vendor landscape mapped, and do you have a clear sourcing strategy? Are you struggling to improve your customer experience, and seeing a rise in ‘shadow IT’ spend? If the answer to any of these questions is yes, you need SIAM! Often viewed as just an extension of traditional ITSM frameworks, SIAM has evolved and is now as important in the boardroom as it is in our IT operations.
In this session, Claire Agutter will draw on her own experience and data from the Global SIAM Survey as well as providing an early view of the some of the key topics in the 2025 SIAM Body of Knowledge refresh project. Her presentation will include: – The history and origins of SIAM – The evolution of SIAM – Organizational drivers for SIAM and building a business case – Where you can access SIAM knowledge and resources
About the speaker:
Claire Agutter is passionate about how technology can improve business outcomes, efficiency and effectiveness. With over 20 years of experience as a service management consultant, trainer, speaker, and author, she is the founder of Scopism, specializing in publications, events, and consultancy for Service Integration and Management (SIAM). Claire led the volunteer team that developed the SIAM Bodies of Knowledge and established the thriving online SIAM community. Recognized as a thought leader, she has been named one of Computer Weekly’s most influential women in UK tech annually since 2018. In 2024, she was honored as an HDI Top 25 Thought Leader and shortlisted for Computing’s Women in Tech Excellence Founder/Entrepreneur award.
