Co-Creating Value in Organisations – Thursday 26/09 at 18:00 CET

ItSMF Belgium is pleased to announce David Barrow as our September speaker. He is a reference in the Service Management community. He always surprises me with his way of looking at the topic and this pragmatic approach to move things forward.

Bonus for our members: 5 lucky winners will receive a copy of his book: ‘Co-creating value in organisations with ITIL 4’

When : Thursday 26/09 at 18:00 CET

Where : Virtual

This presentation is based on the book of the same name and delves into business cases from 6 organisations (4 global, 2 Public Sector) we’ll discuss our favourite condiments and how asking ‘What does Value mean to you’ and forming a Community of Practice can yield great results and step you and your organisation towards transformational change.           

David Barrow recently celebrated 30 years of working in the IT service industry. His career started with building personal computers and has since evolved to working with high-performing global teams across various industries in complex environments. He focuses on delivering value to colleagues, customers, and partners. David is an ITIL 4 Master and Ambassador, recognised by BCS, The Chartered Institute for IT, as a Chartered IT Professional and Fellow.  David has presented to global C-Level audiences the ‘10 Steps to Digital Transformation with EXIN and the IFDC. David is also a committee member of the British Standards Institute (BSI), British Computer Society (BCS) & International Organization for Standardization (ISO), discussing all things service management.

In 2022, David published ‘Co-creating value in organisations with ITIL 4’, released via The Stationery Office (TSO) under license by AXELOS and PeopleCert and in 2024 published ‘An Education in Service Management’.

/by

Summerdrink 2024 – 19/09/2024 from 17:30 onwards

It is with great joy that itSMF Belgium is connecting again with the traditions of the
past. We would love to get you back together and connect, share, explore.

What better way to introduce our Summerdrink 2024.


It will be special, it will be fun, but most of all we will be able to meet and enjoy some
time together in a nice setting. This is the moment in which everything you ever
wanted to know (about service management) but were afraid to ask, is no longer a
blocking factor. We will provide the means (read below), up to you to provide the
questions.


The setting will be enlighted by 3 senior, some call them old, some call them grumpy,
service management mystery guests. There will be short track sessions, but also
panel discussion which will require you! Yes you. Because the questions will be
asked by you.


To make sure brain and stomach are satisfied, we will foresee dinner and drinks.
Where : Our former Silver Sponsor CTG, now CEGEKA, has provided their venue
facilities. So the place to be is Culliganlaan 1D in Diegem.
When : 19/09/2024 from 17:30 onwards
Stay tuned for more information.

/by

AI: ITSM’s Final Frontier – 27 June, digital doors open at 17:55 CET and the event starts at 18:00

REGISTER HERE

For some time we have had requests to introduce AI on our event calender. Here it is!

itSMF Belgium is pleased to invite James Finister on our digital floor. He will open the Artificial Intelligence door and dive into the impact/opportunity for Service Management.

He will outline the history of AI, discuss current and possible use cases for AI in ITSM, the impact and challenges of ethical issues in a fast-moving area, and most importantly suggest strategies that need to be adopted now if the consequences of ignoring ethics are not addressed.

James Finister has been an ITSM Thought Leader for over 30 years. With a background in corporate governance, statistics and IT security, he has a wide ranging experience of real world issues across geographies and sectors. He was instrumental in the adoption of the earliest version of ITIL and remains an ITIL author. He also contributes to multiple ISO standards, including those on AI and ITSM.

/by

SRE, and DevOps meets ISO27001 and NIST. Can IT4IT save the day ? – 23 May @ 18:00

REGISTER HERE

There are a number of forces at play in our industry that are pulling organisations in different directions and either deadlocks innovation and improvements in how we deliver digital solutions or wreak havoc with the stability and security we are also trying to establish. SRE is often implemented as DevOps for infrastructure, suddenly infrastructure configurations become code and Operations people start coding.

Application developers are also introducing DevOps and instead of collaborating with ops and making joint teams Development takes over part of Operations. Often Application teams are at odds with the SRE teams, where do the one stop and the other start? While this fight is ongoing then we have security standards introducing more and more controls to prevent rouge or inexperienced employees to wreck havoc.

Often this goes against the DevOps team strategy and require a clear split between the CI and the CD teams. In OpenText we have this as a clear challenge but also an opportunity to innovate with the starting point in IT4IT Value Stream thinking and the associated Product mentality that IT4IT introduces. In this talk we will explore the problem and possible solutions.

We are excited to present Lars Rossen on our virtual event floor.

As thought leader in service management amongst others he will share his views on how IT4IT is more relevant than ever in the current myriad of practices.

Dr. Lars Rossen
SVP, Chief Architect, OpenText
Lars Rossen is the Chief Architect and SVP for engineering of shared services and
components at OpenText.
Lars Rossen drives the overall OpenText technical strategy and oversees the shared
components and engineering services through which OpenText achieves alignment
across its vast commercial services and products. This includes designing, building, and
running the digital factory for all OpenText engineering. Driving the use of OpenText
product internally in the spirit of “Drinking our own champagne”.
Lars also oversees OpenText’s hyperscaler and platform strategy and associated
platform architecture, as well as UX strategy, performance engineering, DocOps and
internationalization programs.
Lars created the first version of the IT4IT™ Reference Architecture which formed the
basis for the standard in The Open Group, and Lars continues to be the lead architect
for the IT4IT initiative. This forms a foundation for delivering an open and composable
digital factory based on value stream thinking.
Lars has published numerous white papers on IT management and holds 5 patents on
technology management.
Before OpenText Lars Rossen was the Group CTO for Micro Focus. In this role he was
driving the overall Micro Focus technology and integration strategy. As well as driving
the implementation of the Digital Factory for Micro Focus.
Before joining Micro Focus, Lars was a Fellow at Hewlett Packard Enterprise where he
worked for the CTO organization. He defined the software portfolio architecture and
strategy. Lars was also part of the core team that defined HPE’s CloudSystem strategy
and associated solution portfolio. This included creating the innovative Hybrid Cloud
Management product suite.
Prior to joining the portfolio strategy office, Lars headed up HPE’s Operational Support
System practice for Europe, Middle East and Africa.
Lars holds an MS in engineering, an executive MBA with focus on technology
management, and a PhD in computer science from the technical University of Denmark.

Lars currently calls Copenhagen his home, but have lived in HongKong, Scotland and
California.

/by