Thanks to entrepreneurship and courage, we, as humanity, have risen from the dark ages to a level of
knowledge and development unheard of before in history. And the world is evolving faster and
faster. Science and technology are key drivers. The effect in our professional lives is clear. In most
economic sectors, it is no longer sufficient to just keep doing what one has always done. Change is
the buzz-word. Communication, problem-solving and decision-making have become crucial skills for
(IT-) professionals to navigate the ever-changing technological landscape.
Meanwhile, the downside of this evolution is also becoming very visible. Increasing number of burn
outs, depressions, widening gap between haves and have nots, polarisation in society, pressure on
our environment,… Clearly, we are hitting a limit.
And then the question arises: in what direction should we, as individuals, companies or society,
proceed to take the next step in our evolution? And will technology help us do so, or does it actually
pose a threat?
This talk uses the Spiral Dynamics model to logically frame the evolution of human thinking to date
and the effect of this thinking on technology and society. Spiral Dynamics describes different stages
of human development and consciousness, each represented by a specific color code. Each stage has
its unique characteristics, values, and ways of thinking. And each stage can be recognised in our
(professional) lives. The model can be used to analyse conflict situations and determine the best way
to move forward. Specific to the IT sector, the following questions can be answered:

  • How can IT leaders deal with resistance to change from a Spiral Dynamics perspective?
  • How can IT teams collaborate and communicate effectively.
  • How can awareness of Spiral Dynamics contribute to personal growth and leadership
    development within IT. How can IT leaders become more effective leaders by considering the
    diversity of thought patterns and values in their teams?
  • How can Spiral Dynamics contribute to a more ethical and sustainable approach to
    technology development and IT projects.
  • What about AI? The next step for humanity or the destruction of our species?
    For IT professionals, understanding these different levels of consciousness can have several benefits:
  • Communication: Recognizing the diversity of thought patterns can improve communication
    and collaboration within teams.
  • Adaptability: Being aware of various problem-solving approaches allows professionals to
    adapt their strategies based on the specific context.
  • Conflict Resolution: Understanding different values and motivations can aid in resolving
    conflicts more effectively.
  • Long-term Vision: Taking a more holistic perspective can lead to more sustainable and
    future-proof decision-making.

By acknowledging and appreciating the various levels of consciousness, IT professionals can approach
problem-solving and decision-making with a broader understanding, leading to more effective
outcomes and a better work environment.

Pieter Boutens is an economist by training (TEW -KU Leuven). He started his career as an accountant and quickly advanced to the position of manager. He now has a quarter of a century of management experience, first in Finance, IT and administration, then in logistics and sales. For the past 4 years, he has been working as a financial manager and board member in a non-profit organisation. He is also board member at the trade association Federgon.

In addition to his economic background, Pieter became a master in NLP and in transpersonal coaching and counselling. He also holds the diploma of mediator and a black belt in Lean-Six Sigma.  In recent years, Pieter became proficient in the applications of the Spiral Dynamics model, on which he has been giving guest lectures since 2019.

This is the continuation of the serries: The V.A.L.U.E. Formula with Ken Wendle.

Session #4

When: 19th October, at 5 pm (CEST)/4 pm (UK time) 

Length: 90 minutes 

Get your seat by emailing, with in the subject ‘session 4’.

He will provide the link to the teams event.

Leverage your way to greater VALUE!

If you don’t understand leverage, you’re probably working too hard.
As Archimedes, the great ancient mathematician, physicist and inventor put it, “Give me
a lever long enough and a fulcrum on which to place it, and I shall move the world.”
This insightful, pragmatic and entertaining session focuses this often misunderstood
and too rarely applied component of “The VALUE Formula” and explores the
following topics:
– A review of “The VALUE Formula” model
– The component of Leverage:
o What is it?
o Why is it so important?
– How Leverage can augment and multiply your Value
– How Leverage supports alignment to your Value Vision
– Four key facets of Leverage

Join this enlightening session to learn how to get focused on your value.

Sponsored by : itSMF Belgium

Presented by Ken Wendle

About Ken…

Author, Speaker, Facilitator, Ken is a catalyst for higher performance, better results and greater
In addition to his highly acclaimed book, “The VALUE Formula”, Ken has written numerous business
articles. He has been a guest on multiple podcasts and has delivered his unique insights as a keynote and
featured speaker around the world. His energetic, humorous, entertaining, pragmatic, informative,
insightful, and topical presentations consistently earn the highest praise.
Throughout his award-winning career – which includes two Lifetime Achievement Awards – Ken has made a
powerful, positive impact working with and within many organizations in various capacities.
The recently introduced VALUE Formula I 3 Workshop leads teams and organizations through a deeper
dive into the concepts create a roadmap to maximize value.

itSMF Belgium is pleased to propose David Billouz as our September guest.

He will elaborate on this book he recently published.
And for our paying members, there will be a book raffle!

When : Thursday 21/09/2023 @ 17:30
Where : Virtual
Entrance fee : FREE

This presentation gives an overview of the ITSM Value Streams that help any organizations
identifying the IT Management objectives, the impediments that prevent these objectives to
be fulfilled and the use of value streams to address these impediments.
This presentation also describes the main steps to create an ITSM value stream using existing
resources such as ITSM processes guides and frameworks.

David Billouz is a certified ITIL Master with more than 20 years of passion and
engagement in ITSM. For instance, he was the first VP of the itSMF Czech Republic
in 2006. He is a former ITIL Ambassador for AXELOS. After experiences in
corporates such as Renault, IBM or KPMG he founded OCIRIS GLOBAL and
delivers trainings, assessments and consultancy services in ITIL, PRINCE2, Agile
and DevOps. He is the author of the periodic table of ITSM processes, co-author of
the ITIL4 publication on IT Asset Management and the ITSM Value Streams book.-

Together with itSMF Germany, itSMF UK, itSMF Czech Republic, itSMF Belgium propose 4 sessions hosted by Ken Wendle around Value.

First session is planned Thursday the 25th of May @5pm.

These sessions are ONY AVAILABLE for MEMBERS

What does phrase, “Focus on Value”, bring to mind? 

It’s vital to have a deep understanding of what “value” means beyond a simple definition if for no other reason than the concept of value is a common thread shared by almost every best practice or methodology from ITIL to Lean to DevOps.  Therefore, most people simply assume they understand it. 

But the concept of value is more than most people think. And understanding, focusing upon and improving value ultimately is the most important thing any organization can do.

This enlightening session – based upon in-depth research on the subject of “value” – explores the concept of value from multiple perspectives and covers the following topics:

  • Delivering more than expected.
  • WIIFO, or “What’s in it for OTHERS”? 
  • The two sources of VALUE (co-)creation.
  • Understanding tangible and intangible value
  • The positive and negative aspects of perception.
  • The 30 elements of value – from the CUSTOMER’S perspective.
  • The five components of the V*A*L*U*E Model.