Dear members of itSMF, we would like to invite you to an interesting workshop “Grow your own organic high-speed IT operating model”, which will take place within the ITSM Practical cycle and will launch this year’s seminars.
The lecture will be in English and will be presented by Mark Smalley, who is the author of the book. ITIL4: High-velocity IT. Mark’s main area of interest is the management of IT systems and services.
Email eddy@itsmf.be for your FREE ticket. (paying itSMF Be members only)
On Wednesday 6/4 and Thursday 7/4 SRVISION is organizing an ONSITE conference in Utrecht on FLOW
in IT management.
Being in flow is a cornerstone for success these days. Almost all organisations are in some form busy
enabling flow in their delivery capability. Be it Digital, Agile, Devops…, these transformation are all
introducing flow.
This allows teams to enhance their value delivery. Flow drives team collaboration and speeds up
feedback loops to enhance service quality.
Present for our paying members: itSMF Belgium is thankful to SRVISION for offering us a 15% reduction
to the listed pricing. Email eddy@itsmf.be and you will receive a voucher to claim your reduction when
you fill in the registration form.
We have 20 vouchers to distribute. First come, first served.
Get submerged in flow and join the keynotes, break-out sessions, hands-on cases, workshops and much
more. All information on the conference, the speakers, their topics, and practicals can be found here:
https://srvision.nl/en
Motivation is one of the levers for well-being and performance. How do you ensure that
you stay motivated and that you motivate your colleagues and partners?
How do you ensure that you as an individual, and also your team, can achieve top
performances while you blossom full of energy and experience no stress? Part of the
answer lies in how you stimulate your motivation and that of those around you.
In this webinar you learn how to optimally motivate yourself and the people you work
with. Without control, power or status, but from a deep trust and real connection.
Thanks to a tool that you can use immediately, and not only in your organization, but
also at home.
This session will be held in English
Biography
Hermina Van Coillie
Dr. Hermina Van Coillie is a motivation expert, senior consultant and business manager
at Flourish. She has been guiding teams, managers and organizations for years and,
thanks to the basic principles of SDT (self-determination theory) and connective
communication, she brings them to their optimal level of functioning. Not only do the
employees and managers flourish as a result, but the organizations and their customers
also reap the benefits of her approach.
Hermina Van Coillie obtained her doctorate at KU Leuven (Quantitative and Personality
Psychology) in 2004 and worked for two years as a postdoctoral researcher at the
Faculty of Psychology and Educational Sciences, where her focus was on individual
differences in the experience of emotions.
She worked for fourteen years as a research expert at the Securex study center, where
she wrote numerous white papers, reports, press releases and scientific articles and
often appeared in the national and regional press. Her research themes are aging and
working longer, burnout, well-being, mobility, flexibility, time and place independent
work, work addiction, work-life balance, remuneration and leadership. She always
makes the link with SDT.
She is a much sought-after speaker and often gives lectures, workshops, training
courses, guest lectures and masterclasses on her research themes. She is a member of
the Council of Wise Men of the ESF and teaches in various HRM postgraduate courses
(Ehsal Management School, HOGENT, Artevelde University College Ghent). She is a
member of the Advisory Board of the Leuven Mindfulness Center and is one of the
experts at “Peace For Talent”.
The recording of Eddy’s presentation, during the 16th annual conference itSMF Czech Republic
Has your organisation an unstable or foggy view on her demand, you might also struggle with portfolio management. In the past 20 years we have seen IT evolving from a technical oriented team to a more business-oriented department. Service Management became hot and in the latest evolution value is the key word. But how do I organise my demand? What is Portfolio Management really? And why is it so complicated?
In this presentation, Pieter Hoekstra will talk about the 7 steps to improve your grip on demand with portfolio management. During this 1 hour session, the participants will also work in a short break out to experience one of the steps. The impact of Technical Dept will be explained in relation to a Minimum Viable Service. And how release management is one of the cornerstones to manage the workload while keeping a professional way of working and to manage expectations.
BIO of Pieter Hoekstra
My first idea was that my work is bridging the gap between business and IT. But behind this idea is mainly bridging the gap between groups and people in their mutual relationship, the processes, technology, and their routines. I found a unique mix of training, workshops, implementation, and improvement of the services of (IT) organizations.
My career started as a trainer and IT consultant at Pink Elephant, for their client Shell. I later worked for KLM, in their IT organization, for more than 10 years, and then in Marketing and HR. In collaboration with McKinsey, I have been able to do strategic projects and have experienced how consultancy work works. Within CTG Belgium, I became business unit manager and learned a lot about the Belgium market. Subsequently, I made the step to organizational consultancy firm Quint Wellington Redwood (Quint), in roles as trainer, project manager, and country manager Belgium and Luxembourg. Fascinated by the (dis) functioning of groups, I followed intensive training in group dynamics.
Since 2012, I am part of Begrip.be as managing partner, helping people further and providing new insights in the field of group dynamics and service provision based on their bottlenecks. Begrip.be is accredited education partner, certified for USM, licensed for ITIL and Insights. I am author of ITIL4 training material, reviewer of Service Management content and recent also involved as co-writer in DASA (DevOps) material.
Please find here the presentation of the session that took place on 11/1/2022
Please find here the recording of the session that took place on Tuesday 11/1/2022
itSMF CZ is providing us with a gift on Thursday 20/01.
Bundled into 1 package, you are invited from 9:00-11:25 for 3 English spoken sessions:
And the best of all, it is free if you are a paying itSMF Belgium member!!!
Register here: https://conference.itsmf.cz/rocnik/conference-2022-en/
In the participants section, select Guest of the itMFF for your free ticket.
Paul Wilkinson
Paul summarizes his top 10 success factors. These success factors represent hundreds of thousands of hours of shared learning that can help accelerate and improve your chances of transformational success and reduce the pain, cost, and anger of business if we fail.
Kaimar Karu
The key challenges that organizations and nations face in the transition to digital governance are not digital, but are completely analog in nature. In this lecture, Kaimar Karu will explore these challenges, suggest ways to address them, and provide models for integrating technology into existing ways of working.
Eddy Peters
In this presentation, we will explore that being an agile organization has a different definition depending on where you ask. Failure to understand this difference will have a profound impact on development and service organization collaboration. As a result, the agile promise of rapid quality delivery can prove to be a recipe for rapid failure that will adversely affect the user experience. And that’s something developers and service providers don’t want. To understand the difference, we can explore what can be done to ensure that agility fulfills this promise and becomes a tool for the user experience with constant benefits.