Service Integration and Management (SIAM) – 25/09/2025 @ 18:00 CET

itSMF Belgium is pleased to announce Claire Agutter as our event speaker in September.
She is a driving force behind Service Integration and Management (SIAM). With her first
hand experience, she has a lot to share.

Session outline:

Is your organization confident that its IT strategy can support business
needs both now and in the future? Is your vendor landscape mapped, and do you have a
clear sourcing strategy? Are you struggling to improve your customer experience, and
seeing a rise in ‘shadow IT’ spend?
If the answer to any of these questions is yes, you need SIAM! Often viewed as just an
extension of traditional ITSM frameworks, SIAM has evolved and is now as important in the
boardroom as it is in our IT operations.


In this session, Claire Agutter will draw on her own experience and data from the Global
SIAM Survey as well as providing an early view of the some of the key topics in the 2025
SIAM Body of Knowledge refresh project. Her presentation will include:
– The history and origins of SIAM
– The evolution of SIAM
– Organizational drivers for SIAM and building a business case
– Where you can access SIAM knowledge and resources

About the speaker:

Claire Agutter is passionate about how technology can improve
business outcomes, efficiency and effectiveness. With over 20 years of experience as a
service management consultant, trainer, speaker, and author, she is the founder of Scopism,
specializing in publications, events, and consultancy for Service Integration and
Management (SIAM). Claire led the volunteer team that developed the SIAM Bodies of
Knowledge and established the thriving online SIAM community. Recognized as a thought
leader, she has been named one of Computer Weekly’s most influential women in UK tech
annually since 2018. In 2024, she was honored as an HDI Top 25 Thought Leader and
shortlisted for Computing’s Women in Tech Excellence Founder/Entrepreneur award.

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Major Trends and Developments in ITSM – Wednesday 21/05 @ 18:00 CET

itSMF Belgium is pleased, once again, to invite Rob Akershoek on stage. Lots of technical enablement has reached, or will reach, the world of IT Service Management. Join this webinar were Rob shares his insights on all essential trends shaping ITSM today, tomorrow and in the coming years.

This is a virtual session, free access with registration.

The world of IT Service Management (ITSM) is evolving at a rapid pace, join this webinar to learn about all essential trends shaping ITSM in the coming years.
The last few years we witnessed many new trends and developments such as leveraging AI/GenAI in ITSM, Observability, FinOps, SBOM, Compliance by Design, Zero Trust, Digital Experience Management and XLA, Product-Centric Operating Models, Humansing IT and many more.


Join this webinar to get a comprehensive overview of all major trends shaping the future of ITSM and how these are connected to optimize your IT value streams.
After attending this webinar, you’ll be fully up-to-speed with all trends and developments that you as an ITSM practitioner need to be aware of. As well as get an understanding of the vital role these developments can play to shape your future IT organization and streamline your end-to-end value streams.

Rob Akershoek is senior IT Management / DevOps architect at DXC and Co-Chair of the IT4IT Forum within The Open Group. He was acknowledged as one of the Top 25 Thought Leaders in 2024 published by HDI. He is architecting the new IT organisation combining standards, practices, and concepts such as the IT4IT standard, TOGAF, Scaled Agile Frameworks (such as SAFe), Agile Development, SCRUM, Site Reliability Engineering (SRE), DevOps and Continuous Delivery, Security Management with established IT service management methodologies (ITIL 4).

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