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But we are proud to say that rayhane hamoumi contributed 14 entries already.
ABOUT THE EVENT WHEN 19:00, 28 MAY, 2019 WHERE CTG, ZAVENTEM WHAT WILL HAPPEN? The launch of ITIL4 revived Axelos presence in the Service Management scene. Although it is only the foundation material, it gives a good indication of the direction the latest framework version wants to guide you on your service management journey.In this […]
ABOUT THE EVENT WHEN 19:00, 20 JUNE, 2019 WHERE CTG, ZAVENTEM WHAT WILL HAPPEN? VeriSM helps organisations to embrace “digital” and provides organisations with practical guidance on how to digitally optimise or digitally transform. Although the subject is a digital world, VeriSM is about business and not only IT. It’s about how an organisation in […]
ABOUT THE EVENT WHEN 19:00, 26 SEPTEMBER, 2019 WHERE UDPATED – CTG BELGIUM, DIEGEM IN PREPARATION OF THIS SESSION, WE STARTED WITH THE PREMISE: “BEING AN AGILE ORGANISATION IS GOOD, BEING AN AGILE SERVICE ORGANISATION IS BETTER.”THIS RAISED MANY QUESTIONS. HERE ARE A FEW:WHAT IS THE IMPACT OF DRIVING AGILITY FROM A SERVICE PERSPECTIVE INSTEAD […]
ABOUT THE EVENT WHEN 19:00, 24 OCTOBER, 2019 WHERE EMS, BRUSSELS, BELGIUM WHY DO WE HEAR SO MUCH ABOUT “CUSTOMER JOURNEYS”? MORE IMPORTANTLY, WHAT CAN WE DO WITH IT? FROM A PRACTICAL POINT OF VIEW, HOW CAN WE BUILD A CUSTOMER JOURNEY USING CUSTOMER EMOTIONS AND TOUCHPOINTS? AN ENTIRE ECOSYSTEM REVOLVES AROUND CUSTOMER JOURNEYS TO […]