Major Trends and Developments in ITSM – Wednesday 21/05 @ 18:00 CET
itSMF Belgium is pleased, once again, to invite Rob Akershoek on stage. Lots of technical enablement has reached, or will reach, the world of IT Service Management. Join this webinar were Rob shares his insights on all essential trends shaping ITSM today, tomorrow and in the coming years.
This is a virtual session, free access with registration.
The world of IT Service Management (ITSM) is evolving at a rapid pace, join this webinar to learn about all essential trends shaping ITSM in the coming years.
The last few years we witnessed many new trends and developments such as leveraging AI/GenAI in ITSM, Observability, FinOps, SBOM, Compliance by Design, Zero Trust, Digital Experience Management and XLA, Product-Centric Operating Models, Humansing IT and many more.
Join this webinar to get a comprehensive overview of all major trends shaping the future of ITSM and how these are connected to optimize your IT value streams.
After attending this webinar, you’ll be fully up-to-speed with all trends and developments that you as an ITSM practitioner need to be aware of. As well as get an understanding of the vital role these developments can play to shape your future IT organization and streamline your end-to-end value streams.
Rob Akershoek is senior IT Management / DevOps architect at DXC and Co-Chair of the IT4IT Forum within The Open Group. He was acknowledged as one of the Top 25 Thought Leaders in 2024 published by HDI. He is architecting the new IT organisation combining standards, practices, and concepts such as the IT4IT standard, TOGAF, Scaled Agile Frameworks (such as SAFe), Agile Development, SCRUM, Site Reliability Engineering (SRE), DevOps and Continuous Delivery, Security Management with established IT service management methodologies (ITIL 4).
