Archive for month: August, 2021
!! UPDATE !! Due to unfortunate events with the venue, this event will take place online.
In October, Devoteam and ITSMF Belgium will organize an event to discuss the innovations in the field of Low-code/No-Code/RPA and how to create a working app factory that benefits your organization.
The race for enterprise business process digitalization is raging. IT is often left behind as enterprise budgets for innovation are shifting towards business teams.
During this session, we will present the challenges and our field-tested approaches to catch-up and how to take this opportunity to create new app factories. All the while using low-code and RPA platforms.
You will discover how to capture business demands, and create an operating model for your IT department to stay in control of the applications being deployed, while bringing value at speed.
We are happy to announce that ITSMF Belgium is coming back on-site for this event.
Finally the opportunity to see your peers again, do some networking as we did before and enjoy the catering.
Venue Details:
Where: Devoteam offices located at 17 Belgicastraat 1930 Zaventem.
When: October the 28th, 2021, Doors open at 18:30, Event begins at 19:00
The event is Free for Members of the SMF Belgium vzw (ITSMF)
Non members : €50 incl.VAT
This event is online.
Presented by Stefan Lodewijckx and Arnaud Delcroix
Stefan Lodewijckx has been with Devoteam for over 15 years. He leads their Business Automation department. – He is fascinated by Innovation – Technology and continuous improvement.
He has a strong focus on connecting the dots between business value and the realization via technological innovation.
Arnaud Delcroix is the ESM Practice Manager for Devoteam Belgium.
He’s been working for Devoteam for 16 years, focusing on ITSM and ITOM projects.
Arnaud and his team are launching new initiatives within Devoteam to expand the Service Management best practices and lessons learned to benefit the business processes of today’s digital enterprises.
Ideally, the ITSM application should be able to offer senior management an overview of the cost of each service that the organization makes available to its employees. These services are, after all, the tools that the employees rely on to be successful and a lot of money is spent on them. Being able to generate a breakdown of the costs by service is an important first step toward controlling these costs. How this can be done in a service management application is explained in the first part of this presentation.
The second part focuses on the next step: breaking down the service costs by customer. This allows an organization to charge back the costs of services to the departments that use them. Most organizations struggle with internal chargeback, but it is relatively straightforward to do this efficiently and more precisely using the service management application.
Presented by Cor Winkler Prins
Cor is the CEO and co-founder of 4me, the first service management solution that enables seamless collaboration between enterprises and their external providers. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.
His work had a major impact on the service management industry when in 1999 he developed the first comprehensive set of integrated ITIL-based ITSM processes. The model includes detailed work instructions for IT professionals. This set of process definitions and implementation practices was used by ITSM consultants in more than 20 countries when it was acquired in 2007 by BMC Software.
Cor’s main interests are the financial aspects of service management and helping managers optimize service levels while continuously driving down service costs.
