2021

Recording: Service Cost Tracking and Internal Chargeback

Posted on October 1, 2021 at 7:54 am by Arnaud Delcroix / Library 2021

Please find here the recording of the session that took place on 30.09.2021

Presentation: Service Cost Tracking and Internal Chargeback

Posted on October 1, 2021 at 7:51 am by Arnaud Delcroix / Library 2021

Please find here the presentation of the session that took place on 30.09.2021 2021 09-30 service cost tracking and internal chargeback from itSMF Belgium

S&T Happens: Surviving and Thriving in a VUCA World. (Tuesday 23th November 2021 @noon)

Posted on September 14, 2021 at 8:30 am by Arnaud Delcroix / PLANNED EVENTS

The better ways of working that are growing so quickly challenge much that we believe. They overturn many principles we built a career on. E.g.: IT servers are cattle not pets. Breed and slaughter them. If it hurts, do it more. Don’t go The better ways of working that are…

itSMF.org | March the 23rd | Service Management Days

Posted on August 20, 2021 at 5:59 pm by luc schmitz / Library 2021

Here is the link to all videos from presenters

From business automation to continuous value driven innovation (28/10/2021 18h30 ON-Site Event)

Posted on August 3, 2021 at 10:45 am by Arnaud Delcroix / PLANNED EVENTS

In October, Devoteam and ITSMF Belgium will organize an event to discuss the innovations in the field of Low-code/No-Code/RPA and how to create a working app factory that benefits your organization. The race for enterprise business process digitalization is raging. IT is often left behind as enterprise budgets for innovation…

Service Cost Tracking and Internal Chargeback 30.09.2021 @ 5.30PM TO 7.30PM

Posted on August 3, 2021 at 10:31 am by Arnaud Delcroix / PASSED EVENTS

Ideally, the ITSM application should be able to offer senior management an overview of the cost of each service that the organization makes available to its employees. These services are, after all, the tools that the employees rely on to be successful and a lot of money is spent on…

Recording: TO BE WICKED OR NOT, THAT IS THE QUESTION – A TAKE ON COMPLEXITY THINKING

Posted on July 6, 2021 at 1:03 pm by Arnaud Delcroix / Library 2021

Here’s the Video recording from the session: “TO BE WICKED OR NOT, THAT IS THE QUESTION – A TAKE ON COMPLEXITY THINKING”

Presentation: To be wicked or not, that is the question (A take on Complexity Thinking)

Posted on June 29, 2021 at 4:19 pm by Arnaud Delcroix / Library 2021

Here are the slides used in the “To be wicked or not, that is the question (A take on Complexity Thinking)” session of the 24.06.2021 A take on complexity thinking from itSMF Belgium

Service Management Systems Thinking (NL) – 24/06/2021 14:00 – 17:30 & 25/06/2021 10:00 – 13:00

Posted on June 9, 2021 at 4:52 pm by Arnaud Delcroix / PASSED EVENTS

USM of Universeel Service Management, zegt u dit iets? Wij kunnen onze Nederlandstalige itSMF België leden uitnodigen op dit online-congres. Er wordt meer achtergrond gegeven over een handige structuur achter processen en value streams. Deze methode heet Universeel Service Management, kortweg USM. Meer kennis over USM vereenvoudigt het werk van de…

Recording: Is your organisation ready for change? – 27.05.2021

Posted on May 31, 2021 at 8:42 am by Arnaud Delcroix / Library 2021

Here’s the Video from our session of the 27.05.2021: Is your organisation ready for change?

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