Service Management Systems Thinking (NL) – 24/06/2021 14:00 – 17:30 & 25/06/2021 10:00 – 13:00
USM of Universeel Service Management, zegt u dit iets? Wij kunnen onze Nederlandstalige itSMF België leden uitnodigen op dit online-congres. Er wordt meer achtergrond gegeven over een handige structuur achter processen en value streams. Deze methode heet Universeel Service Management, kortweg USM. Meer kennis over USM vereenvoudigt het werk van de…
Can Service Request Management boldly go where no one has gone before? – 03.06.2021 @ 4.30PM TO 5.30PM
itSMF Slovakia, is organizing an intersting and short session about Service Request Management. Place: online webinar Speakers:Robert Edward Pinnington – Founder of PDCA Consulting, ITIL 4 Author of ITIL 4 PracticesMiroslav Hlohovský – CEO, Head of Digital at OMNICOM, ITIL 4 Author of ITIL 4 Practices Agenda: Service request management (SRM) practice 20 years…
Is your organisation ready for change? – 27.05.2021 @ 5.30PM TO 7.00PM
One of the challenging situations that organisations need to deal with when transforming is determining if the proposed change lies within the organisation’s capability. If not, is it so significant that it is not worth pursuing? VeriSM offers two tools to help answer these questions – the organisational portfolio and…