Bart Van Brabant
BYOD, Merit or Disaster?
By Bart Van Brabant, Dienstleistungsleiter, Bechtle Brussels nv
Short Bio of the speaker
As former chairman and board member of the itSMF in Belgium and lifetime ITSM practitioner Bart Van Brabant made it to his goal to translate theoretical framework knowledge into practical applications for organizations. The focus grew bigger than People, Process and tools – Attitude, behavior and culture were added together with organizational and management experience. In his spare time, Bart is a father of two sons and tries to be a dedicated husband.
Bart was a book reviewer for some important ITSM related books:
- ITIL v3 Service Design
- ITIL v3 Service Operations
- ITIL Key Element Guides
- Service Catalog, a practitioners handbook by Mark O’Loughlin
- Service Metrics Design book by Peter Brooks
Summary of the session
ITSM consultants are specialized in observation. We look into organizations from a helicopter point of view. We look especially into efficiency and effectiveness problems. When we identify potential problem areas (or the organization identifies a problem) we dive alone or together with stakeholders in the pain points and try to solve them. Sometimes this is easy, sometimes this requires a fundamental and structural change.
Each new wave of change brings new challenges. During our current cloudy days, we do not find new and interesting technical applications which open our organizations to the outside world, also our inside people change. How do we motivate the Generation Y youngsters…and even better, keep them motivated? How do we focus on steady growth while in the meantime we need to safeguard our company values and value.
Our IT organizations are rocked by the new wave of BYOD…not only are we moving into a new mobile direction. Those driven by technological delight will really go for it, but tend to forget the impact on the organization. We have to protect our confidential data, our company’s market image and corporate value.
Bart will try to offer a possible approach in a ten steps plan to implement a BYOD policy within your organization.

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