Lucas De Lamper
IT Executive Scorecard: Understand Your IT Landscape as Never Before
By Lucas De Lamper, ITSM Lead Consultant, HP Software
Short Bio of the speaker
Lucas De Lamper was born in 1957. He obtained an engineering degree in Biochemistry and has been working in IT since 1983.
He developed a wide background as application analyst, operations supervisor, project manager, and presales consultant in operating systems, data communications and database technology. After working several years with research institutes and universities on scientific high performance computing, he joined HP Software in 2003 as expert in Service Management, IT Asset Management and governance, working with customers in finance, public and telecom sectors.
Summary of the session
Since the early nineties, most companies have been using strategic performance management tools such as Balanced Scorecard.
They visually present a mix of financial and non-financial measures and compare them to a target value and give insight in how the company achieves its strategic goals.
IT has played a pivotal role in delivering corporate strategic management tools, yet it failed in developing and using similar technology to manage IT. An IT executive scorecard should bring together financial and non-financial metrics from the PM Office, application development and IT operations. It provides insight in how well IT is aligned with the business strategy.
Without good ‘business management’ of IT, taking complex decisions, such as which services should or should not be cloud sourced, are difficult and riskful.
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