Jan Dillis

IT's Crisis of Faith: Is there Life after ITSM?
By Jan Dillis, Business Support Manager, Devoteam NV/SA

Short Bio of the speaker
Jan Dillis holds a Master’s degree in Electronics and a Master’s degree in Business Administration from the Vlerick Leuven Gent Management School.  He has experience in the ICT sector in roles such as software architect, project manager, innovation manager, R&D manager and business support manager. With a passion for people, operations, project management & innovation management he also likes to uncover trends and synthesize them in a general vision.

Summary of the session
“Business feels constrained by IT, not enabled”, “IT misuses its power”, “IT delays innovation”. The added value of IT and related service management practices seems nowadays to be questioned all the time. What went wrong? What is wrong? This presentation illustrates what went wrong and proposes a way forward. But at the same time taking care of issues like privacy and security, reliability and availability, etc. it’s a real challenge, for sure.

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