Jan Mennens
Lean as a Driver for Change and Cost Reduction at KBC ICT
By Jan Mennens, Lean coach, KBC Global Services
Short Bio of the speaker
Jan Mennens has over 10 years of process management experience. He was responsible for the roll-out of ITIL processes in ICT Operations and the roll-out of new modeling techniques and processes in ICT development. As the business architect of KBC ICT, he was responsible for the process architecture and the set-up of process management.
Since September 1st 2010, he is involved in a large scale transformational change programme in KBC Shared Services and Operations. Currently he coordinates the Lean programme in the shared services and operations divisions of K&H, Hungary and the Group Finance Division in Belgium.
Summary of the session
Using Lean as a tool for a large scale transformational change: how is the programme started? What are the key lean tools used, how are they deployed?
Combining top down and bottom up approach to ensure sustainability.
How does this affect ICT processes, is ITIL obsolete then?
Tracking the results of the programme
First results and lessons learned.
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