John Walsh
Service Management: Time to Fly or Time to Die?
By John Walsh, Enterprise Architect, Johnmwalsh.com
Short Bio of the speaker
“Customer focused,” business minded” and “IT centric” are how satisfied clients describe Enterprise Architect and IT Adviser, John M Walsh. With over 25 years of experience in Business and IT domains across different industries and cultural divides, John excels at seeking and seeing the “big picture” in an organization. In addition, he possesses a keen ability to read people and situations.
John has extensive experience in strategy development, IT governance, enterprise architecture, portfolio and program management, business process design, enterprise service management, and online video and social media marketing.
He believes an organization’s ability to survive and thrive in this maturing digital age hinges on providing quality services to customers at a reasonable cost and within a predictable time frame.
To achieve these goals, John focuses on bringing value to companies by:
- creating customer and organizational capability awareness,
- facilitating the fusion of both Business and IT groups to innovate, produce, and continuously improve their processes and services, and
- promoting the use of mature IT capabilities to enable the business.
Summary of the session
The combination of a rapidly changing IT environment and an economic downturn are placing big demands on CIO’s and IT Departments. More than ever before, the ITSM community is under fire to explain its added value. So where do we go from here? This session shows how new ways of connecting with the Business can drive ITSM to its next stage of evolution. Looking at all elements of the organization, from HR and Facility Management to Business Desk, opportunities for integrated quick wins become apparent. This, combined with our existing service experience, can bring immediate value and restore confidence. But is your organization ready?
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