Nancy Van Elsacker

How an ITSM Tool can help you support BYOD
By Nancy Van Elsacker, Branch Manager, TOPdesk Belgium

Short Bio of the speaker
TOPdesk is an international leader in IT Service Management and Facilities Management solutions. Nancy Van Elsacker, Branch Manager at TOPdesk Belgium, has acquired a lot of experience in both these areas. As a market leader, TOPdesk offers exceptional quality and is helping to shape the service management industry of the future. Each year, Nancy Van Elsacker speaks at various external shows and events where she shares our expertise on current issues within these areas.

Summary of the session
These days IT organizations are facing a lot of new challenges in the new way of working. One of these challenges is BYOD. In this presentation, we will discuss what BYOD is, where it comes from and how it impacts your service management processes. You will be given guidelines on how to deal with BYOD and, more specifically, how an ITSM tool can support you in this process

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