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itSMF Conference 2012: Programme
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Conference Programme
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08:00 – 09:00
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Registration & Breakfast in the Exhibition area
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09:00 – 09:10
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ROOM 5
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Welcome & Introduction by Steven De Smet, itSMF Belgium President
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09:10 – 09:50
KEYNOTE
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ROOM 5 |
Keynote Presentation: Getting "IT Governance" outside the IT area: experiences from KLM and insights in COBIT 5
By Steven De Haes, PhD, Associate Professor Information Systems Management at Antwerp Management School
After the emergence of the IT governance concepts, the notion received a lot of attention. However, due the focus on "IT" in the naming of the concept, many IT governance implementations are still mainly an issue "within IT". Yet, one would expect that the business would and should take a leading role. It is clear that business value from IT investments cannot be realized by the IT function, but will always be created by the business through its use of IT. This keynote session discusses the choices made by the Dutch airline KLM to more fully engage its business managers in the governance of IT and the change-agent role played by a new CIO Office. This session will also address how the new COBIT 5 embraces the concept of managing and governing IT in and end-to-end responsibility between business and IT.
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09:50 – 10:30
PARALLEL SESSIONS
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ROOM 5
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Presentation IBM
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| ROOM 2 |
Common mistakes in IT Service Management contractual relationships
By Serge Cauberghs
(Senior Counsel Technology Consulting, PricewaterhouseCoopers Technology Consulting)
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| ROOM 11 |
Thinking Correctly Under Pressure
By Martine Joosten (Consultant, Kepner-Tregoe)
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| BOUTIQUE 1 |
Workshop TBD
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| BOUTIQUE 2 |
Workshop TBD
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10:30 – 11:00
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Coffee & Refreshments in the Exhibition Area
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11:00 – 11:40
PARALLEL SESSIONS
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ROOM 5
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Presentation Microsoft
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| ROOM 2 |
How does Lean apply to IT?
By John Bun (Senior Consultant, CTG)
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| ROOM 11 |
How to link IT Goals to Business Goals and perform a Process Assessment
By Greet Volders (Managing Consultant & CEO, Voquals NV)
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| BOUTIQUE 1 |
How an ITSM Tool can help you support BYOD
By Nancy Van Elsacker (Branch Manager, TOPdesk Belgium)
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| BOUTIQUE 2 |
Workshop TBD
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11:50 – 12:30
PARALLEL SESSIONS
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ROOM 5
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IT Executive Scorecard: Understand your IT Landscape as Never Before
By Lucas De Lamper (ITSM Lead Consultant, HP Software) |
| ROOM 2 |
IT’s crisis of faith: is there life after ITSM?
By Jan Dillis (Business Support Manager, Devoteam) |
| ROOM 11 |
Service Management: Time to Fly or Time to Die?
By John Walsh (Enterprise Architect, Johnmwalsh.com) |
| BOUTIQUE 1 |
Workshop USU AG: Using SaaS Today & Tomorrow
By Martin Landis (Business Unit Manager, USU AG)
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| BOUTIQUE 2 |
Workshop TBD
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12:30 – 14:00
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Lunch Break in the Exhibition area
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14:00 – 14:40
KEYNOTE
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ROOM 5
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Keynote Presentation:
Information Technology as a Business Enabler - Value beyond Technology
By Geert De Preter, CIO-CTO at VRT (The Flemish public broadcasting company)
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14:50 – 15:30
PARALLEL SESSIONS
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ROOM 5
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Managed (IT) Services: Price pressure vs. Taylor-made Quality
By Johan Verheyen, Department manager Infrastructure Solutions, Sogeti Belgium
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| ROOM 2 |
Lean as a driver for change and cost reduction at KBC ICT
By Jan Mennens (Lean Coach, KBC Global Services) |
| ROOM 11 |
Lets demonstrate IT value – not just what we do
By Barclay Rae, Independent Management Consultant, IT Service Management
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| BOUTIQUE 1 |
Workshop IBM: Integrating operational management and process automation
By Jan Brouwers & Kristof Stroobants (IBM)
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| BOUTIQUE 2 |
Workshop TBD
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15:30 – 15:50
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Coffee & Refreshments in the Exhibition Area
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15:50 – 16:30
PARALLEL SESSIONS
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ROOM 5
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BYOD - a merit or disaster?
By Bart Van Brabant (Subject Matter Expert ITSM, Bechtle Brussel NV) |
| ROOM 2 |
Trends in sourcing
By Hans Dobbelaere (senior IT governance consultant, Quint Wellington Redwood)
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| ROOM 11 |
Information Technology as Business Enabler - Value beyond Technology @VRT
Practical implementation by Xedis |
| BOUTIQUE 1 |
Workshop Microsoft
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| BOUTIQUE 2 |
Workshop TBD |
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16:30 – 17:10
PARALLEL SESSIONS
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ROOM 5
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iPad as single device for our Sales Force
By Christopher Franskin (Infrastructure and Service Desk Manager France - Belgium, Roche)
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| ROOM 2 |
Lessons from home – how IT and the business get closer on the sofa
By Dave D'Agostino (Solution Architect, ServiceNow)
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| ROOM 11 |
IT – Business Integration in crisis times: a utopia?
By Piero Verdiani (Delivery Director, Intrasoft International) |
| BOUTIQUE 1 |
Workshop TBD
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| BOUTIQUE 2 |
Workshop TBD
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17:10 – 17:30
KEYNOTE
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ROOM 5
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Closing Keynote Presentation
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17:30 – 17:40
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ROOM 5 |
Closure by the itSMF Belgium Team |
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17:40 – 19:00
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Networking Cocktail in the Exhibition area
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* Some sessions in the Boutiques will be organized by sponsors / partners of the itSMF Conference.
* itSMF Belgium reserves the right to change this program at any time.
For more information please contact:
Katleen De Coster
+32 (0)52 65 00 37
+32 (0)0473 11 83 12
katleen@itsmfconference.be
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 | © Copyright 2012 | itSMF Belgium | Realisation: Abusol | Sitemap | All rights reserved |
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