- itSMF Belgium - IT Service Management Forum

Programme

Please click on the workshop title for further information.

13:30 – 14:00	Registration, welcome coffee in the exhibition area
14:00 – 14:30	Would you build a skyscraper without an architect? Would you choose an ITSM tool without an Architecture? By Robert Falkowitz (itSMF Switzerland)
14:30 – 15:00	assyst v10 - Preview By Frank De Schepper (Axios Systems Belgium)	The Business Value of Aspera SmartTrack Software License Management By Harry Lieferink (Mexon Technology) and Bernhard Böhler (Aspera)
15:00 – 15:30	Integrated Service management with TOPdesk By Nancy Van Elsacker (TOPdesk Belgium)	Get.SMC at Elia – Return on Experience By Jan Windels (Elia)
15:30 – 16:00	Discover how to measure the quality of experience of ALL your users Arnaud Bécart (ip-label newtest)	Business Value of the Service Desk By Pierre Aeschlimann (BMC Software)
16:00 – 16:30	Break in the exhibition area
16:30 – 17:00	How to combine ITIL Service-, Project- en Resource Management? By Christophe Faems (OMNINET Technologies)	How integrated service management becomes reality through automation By Lucas De Lamper, Dirk Vangoidsenhoven, Xavier Chevalier (HP Software)
17:00 – 17:30	ITSM as a Service: How the Cloud clears the fog David D'Agostino (ServiceNow)
17:30 – 18:30	Networking Closing Cocktail in the exhibition area

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