Conference Programme

Conference Programme

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ROOM 6	Process & Implementation
ROOM 2	Aid & Technology
ROOM 11	People & Partners

08:00 – 09:00	Registration & Breakfast in the Exhibition area

09:00 – 09:10	ROOM 6	Welcome & Introduction by the itSMF Belgium President
09:10 – 09:45	ROOM 6	Keynote Presentation: Changing the IT Leader's Mindset By Dr Robina Chatham & Dr Brian Sutton Dr Robina Chatham has 14 years’ experience in IT culminating with the position of CIO for a leading Merchant Bank. She is a Visiting Fellow at Cranfield School of Management and also runs her own training consultancy specialising in helping senior IT managers to increase their personal impact at board level. Last year she was voted a medalist for the BCS IT industry award ‘IT Consultant of the Year’. Dr Brian Sutton has over 30 years’ experience of running engineering and IS projects having managed major initiatives and projects varying in size from hundreds of thousands of pounds to tens of millions of pounds. He was formerly a Professor of Systems Management in the Information Resources Management College of the National Defense University in Washington DC and is currently a visiting professor with the Institute for Work Based Learning at Middlesex University.

09:50 – 10:30 PARALLEL SESSIONS	ROOM 6	Journey of a Dutch bank to IT Service Optimization: Next steps in a Transformational Unification of IT Service Management By Gerlan Verlouw, ITSM Lead Consultant, HP Software
	ROOM 2	ITSM as-a-Service - How the Cloud clears the fog By David D’Agostino, Senior Solution Consultant, Service-now
	ROOM 11	The fruits of leadership-rich soil By Patricia Speltincx, Managing Director, Opsys
	BOUTIQUE 1	The Service Catalog: Build it, Publish it, Use it By Frank De Schepper, Axios Systems
	BOUTIQUE 2	Case studies on how an ITSM tool can improve cross-departmental collaboration By Nancy Van Elsacker, TOPdesk Belgium

10:30 – 11:00	Coffee & Refreshments in the Exhibition Area

11:00 – 11:40 PARALLEL SESSIONS	ROOM 6	Presenting CobiT 5 By Georges Ataya, Academic director, Solvay Brussels School
	ROOM 2	itSMF survey: ITIL in the cloud By Jens Helstrup, Head of Technology Office, Rubik Solutions
	ROOM 11	The people factors of ITSM By Alejandro Debenedet, ITSMF International Executive Board member
	BOUTIQUE 1	7x24 - Follow the sun By Sven Kolb, Business Unit Manager, USU AG
	BOUTIQUE 2	The impact of cloud computing on service management Glenn Fitzgerald, Design & Development Technical Director, Fujitsu

11:50 – 12:30 PARALLEL SESSIONS	ROOM 6	A journey towards a pragmatic service organization By Eddy Peters, Senior ITSM Consultant, CTG
	ROOM 2	Cloud and Virtualization - Death of ITSM or the opportunity of our lifetime By Robert Stroud, VP Strategy Service Management & Governance, CA Technologies
	ROOM 11	The how and the why of creating an integrated ITSM solution? By Barry van der Meij, ICT Manager, Nobel bv
	BOUTIQUE 1 11:50 - 12:50	Leadership skills By itSMF Belgium - presented by Linda Hoeben, Cirkels Training Institute
	BOUTIQUE 2	How your ITSM Solution can also be a Business Process tool enabler (and introduce alignment, efficiency and cost savings) By Guy Werckx, Managing Director, Omninet Technologies

12:30 – 14:00	Lunch Break in the Exhibition area

14:00 – 14:40 PARALLEL SESSIONS	ROOM 6	Lean and IT Service Management By Milan Glavaski, CEO, Processes4IT
	ROOM 2	Presentation by Infra / VMware
	ROOM 11	How can we make our people service managers? By Ivor Macfarlane, Service Management Specialist, IBM
	BOUTIQUE 1	Accelerating Service while reducing costs through intelligent ,multi language, knowledge delivery By Dirk Craen, Director EMEA, Softlib
	BOUTIQUE 2	A champaign walk-through demo of a Cloud Transformation Experience Workshop By Jeroen Bronkhorst, Business Solutions Strategist, HP Software EMEA and one of the ITIL V3 authors

14:50 – 15:30 PARALLEL SESSIONS	ROOM 6	Application Management Lifecycle from a Business Perspective using BiSL By Mark Smalley, IT Paradigmologist, ASL BiSL Foundation
	ROOM 2	Collecting management information - The key to great leadership? Or a waste of time? By Kevin Bruin, Senior Consultant, TOPdesk
	ROOM 11	Values and Drives, their influence on your Leadership style By Dany Franssens, Owner Dynamic Management Support (D.M.S.)
	BOUTIQUE 1	itSMF Workshop: Leading Through Questions By Dr Robina Chatham & Dr Brian Sutton
	BOUTIQUE 2	A champaign walk-through demo of a Cloud Transformation Experience Workshop By Jeroen Bronkhorst, Business Solutions Strategist, HP Software EMEA and one of the ITIL V3 authors

15:30 – 15:50	Coffee & Refreshments in the Exhibition Area

15:50 – 16:30 PARALLEL SESSIONS	ROOM 6	Getting a firm grip on Problem Management and not letting go.... By David Jones, Computacenter & Roger Clarke, Swift
	ROOM 2	Sleep tight Mr. CIO... Why Software Asset Management does not have to be a nightmare by Chris De Gendt, Business Service Manager, Econocom
	ROOM 11	Service Catalog: Identifying Value for the Business Case By Frank De Schepper, Axios Systems
	BOUTIQUE 1	Exact Synergy Enterprise ITSM provides broad functionality for ITIL process support By Barry van der Meij, ICT Manager, Nobel bv
	BOUTIQUE 2	Presentation by Infra / VMware

16:40 – 17:20	ROOM 6	Keynote Presentation Mama – you ain’t heard nothing yet! By Jef Staes, www.jefstaes.com
17:20 – 17:40	ROOM 6	Closure by the itSMF Belgium Team

17:40 – 19:00

Networking Cocktail in the Exhibition area

* Some sessions in the Boutiques will be organized by sponsors / partners of the itSMF conference.
* itSMF Belgium reserves the right to change this program at any time.

For more information please contact:

Joeri Baczkowski
+32 (0)52 65 00 23
+32 (0)475 24 34 82
joeri@itsmfconference.be