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Conference 2010: programme HP SOFTWARE ROOM
BELGIUM
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PROGRAMME
HP SOFTWARE ROOM
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08:00 – 09:00
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Registration & Breakfast in the Exhibitions Area
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09:00 – 09:10
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Welcome & Introduction by the itSMF Belgium President
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09:10 – 09:50
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KEYNOTE PRESENTATION
Service Design and the Service CatalogueA practical approach and case study
By Colin Rudd, I.T. Enterprise Management Services Limited
This session provides an overview of a practical approach to the creation of Service Catalogue, using the techniques developed by the author of the Service Design book. It also describes and explains a case study where these techniques were successfully used within an organisation.
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09:50 – 10:30
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ROOM 6
HP SOFTWARE
ROOM
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In times of hype, cost transparencyis crucial
By Peter Barnes, HP Software
Few would disagree that IT is an industry notorious for hype. At the top of the list are topics such a cloud computing and virtualization. Many in IT are investing their time in understanding what these are from a technical perspective and assessing what benefits could be realized if they were adopted. However the key to making such decisions is with a topic that is typically of less interest to IT - financial management. This is because all business decisions are made on the basis of economic advantage and the same few would disagree with the fact that IT today lacks insight into the cost of what it delivers to the business. This session will explore the scope and function of financial management within IT and the additional benefits it can provide beyond cost transparency.
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10:30 – 11:00
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Coffee & Refreshments Break in the Exhibitions Area
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11:00 – 11:40
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eLoket, Service Management Improvement in an e-gov context
By Serge Libert, Fedict
sufficient to identify the main points):: End of 2008, Fedict started the implementation of a new web application, ALINE (Alarm Information Exchange), on top of the existing eLoket platform. Seen the criticality of ALINE and the expected increase in volume of transactions, there was a clear need to improve the Service Management for the whole platform. Serge Libert tells us how he tackled this challenge and gives an insight on the approach and deliverables. He also provides guidance and recommendations for peers facing the same kind of challenge.
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11:45 – 12:25
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Cultural Change in 45 Minutes
By Mark Flynn, APMG Benelux
It was somewhere around 2,500 years ago, the ancient Greek philosopher Heraclitus observed that the only constant in life is change so you might think that, by now, people would have become used to responding to life’s changing demands. However, humans are creatures of habit and, typically, are uncomfortable with change. Stakeholder resistance to change is one of the major reasons why change projects fail.
Anyone looking to achieve lasting benefits through implementation of ITIL V3, must consider the human element. For advice and guidance, they need look no further than … ITIL V3. The Service Transition and Continual Service Improvement books contain a range of materials, referencing a number of established models for cultural change.
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12:25 – 14:00
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Lunch Break in the Exhibitions Area
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14:00 – 14:40
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The ‘people’ dimension
By Patricia Speltincx, Opsys & Steve Mann, SM2
« Do not underestimate the ‘people’ dimension »
What if this was the most important good practice from ITIL ?
What if people were as important, if not more important than technology and processes ?
A lot of organisations complain that the return from ITIL is not good enough. Maybe spending a little bit of time and money coaching people to help them manage cultural and organisational change could enable successful ITIL projects and reduce costs.
This presentation will show you how to maximise your investment in people, processes and technology and make the workplace a better place to be.
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14:50 – 15:30
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Practical Ways To Cut Costs And Increase ROI With Green IT
By Abdel Kander, BDNA
Green IT Implementations bring real, quantifiable value to a business. It’s simple numbers – the greater the energy efficiency, the greater the cost savings and the greater the return on IT investment value achieved by an organization, Enterprise Management Associates 2008.
There is little doubt about the value of adopting Green IT initiatives, whether its;
Reducing energy relating costs
Reducing IT operating expenses
Aligning IT with the business
Complying with any existing regulatory mandates
The real key question however, is how to get started - and here lies the challenge. To make smart decisions about going green in IT, you need a baseline of your existing IT energy footprint, including usage and the energy profile of your IT equipment. Getting this information in a holistic and integrated view can be overwhelming; yet this information drives the best opportunities for savings, prioritizing efforts and tracking results.
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15:30 – 15:50
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Coffee & Refreshments Break in the Exhibitions Area
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15:50 – 16:30
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The Business-IT Alignment Illusion
By Remko van der Pols, The Lifecycle Company and Mark Smalley, ASL BiSL Foundation
In a duo-presentation that addresses ABC, Visions & Strategy and Sourcing Governance, Remko van de Pols and Mark Smalley share their radical and provocative thoughts on the relationship between business and IT. Why do business people and IT people live on separate planets? Which underlying assumptions sabotage communication? Why is the gap between business and IT illusory? Which basic rules and views can make business information management suddenly make very effective? How can BiSL best practices help?
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16:30 – 17:10
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Keynote Speaker
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17:10 – 17:30
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Closure by the itSMF Team
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17:30 – 19:00
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Networking Cocktail in the Exhibitions Area
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For more information please contact:
Joeri Baczkowski
+32 (0)52 65 00 23
+32 (0)475 24 34 82
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