Conference 2010: programme

             
BELGIUM

PRESENTATION SUMMARIES     ROOM INFORMATION ROOM 6 - HP SOFTWARE ROOM CLICK HERE ROOM 2 - INFRA ROOM CLICK HERE ROOM 11 - AXIOS SYSTEMS ROOM CLICK HERE WORKSHOP ROOMS - NETIQ ROOMS  CLICK HERE   PROGRAMME    Click here to download the programme    08:00 – 09:00     Registration & Breakfast in the Exhibitions Area     09:00 – 09:10     Welcome & Introduction by the itSMF Belgium President                09:10 – 09:50      Service Design and the Service Catalogue A practical approach and case study   By Colin Rudd, I.T. Enterprise Management Services Limited   This session provides an overview of a practical approach to the creation of Service Catalogue, using the techniques developed by the author of the Service Design book.  It also describes and explains a case study where these techniques were successfully used within an organisation.     09:50 – 10:30 ROOM 6 HP SOFTWARE   In times of hype, cost transparency is crucial By Peter Barnes, HP Software   ROOM 2 INFRA BENELUX   CMMI for Services: what about ITIL? By Gert Leroy Prosource   ROOM 11 AXIOS SYSTEMS         Operational Excellence - From A.Donkey to A.Donis By Patrik Horemans, NetIQ and Attachmate Business   ROOM NET IQ     “Codeless IT Service Management Solution. You want a Service Management solution that is easy to develop and easy to enhance; you don’t need an army of technos that cost an arm and a leg.”  Stijn De Wolf, People & Technology & Thibaut Rigard, Staff & Line        10:30 – 11:00     Coffee & Refreshments Break in the Exhibitions Area   11:00 – 11:40 ROOM 6 HP SOFTWARE   eLoket, Service Management Improvement in an e-gov context By Serge Libert, Fedict    ROOM INFRA BENELUX   One year after ISO 20000 certification By Johan Goossens, Siemens IT   ROOM AXIOS SYSTEMS   Service Catalog: Supply Chain Management for IT By Frank De Schepper, Axios Systems   ROOM NET IQ      HP SOFTWARE WORKSHOP 1 (PRIVATE)        TOPdesk WORKSHOP: Service Management Simplified, back 2 basics     11:45 – 12:25 ROOM HP SOFTWARE   Cultural Change in 45 Minutes By Mark Flynn, APMG Benelux   ROOM INFRA BENELUX   ISO 20000 & IT Service Management : from cost center to strategic differentiator By Pierre Dewez, Devoteam   ROOM AXIOS SYSTEMS   The medium bank vs. service management, David vs. Goliath? By Roland Vanderschueren, Landbouwkrediet   ROOM NET IQ   HP SOFTWARE WORKSHOP 2 (PRIVATE)     Mission impossible? Bridging the gap between efficiency and quality. How Knowledge-Management for your service desk can help you to combine both objectives. Speaker: Harald Huber, Chief Technology Officer, USU AG       12:25 – 14:00     Lunch Break in the Exhibitions Area     14:00 – 14:40 ROOM HP SOFTWARE   The ‘people’ dimension By Patricia Speltincx, Opsys & Steve Mann, SM2   ROOM INFRA BENELUX   Social Networks and IT Service Management By Jan Maarten Willems, Netlog   ROOM AXIOS SYSTEMS   Integrating Service Management with Software Development Lifecycle By John Walsh, NBB   ROOM NET IQ   Service Catalog: Supply Chain Management for IT By Frank De Schepper, Axios Systems     Creating an IT KPI based scorecard in only 40 minutes Arjan Woertman, ITpreneurs     14:50 – 15:30 ROOM HP SOFTWARE   Practical Ways To Cut Costs And Increase ROI With Green IT By Abdel Kander, BDNA   ROOM INFRA BENELUX   Change and Release Management within the Belgacom group By Christophe Nachtergaele & Sebastien Doneux, Belgacom   ROOM AXIOS SYSTEMS   Creating and maturing the CMDB By Richard Oliver, Aviva     ROOM NET IQ   Learn how to get from a Paper based process and transforming it into an automated process By Christophe Leenknecht, Infra Belenux     Mission impossible? Bridging the gap between efficiency and quality.  How Knowledge-Management for your service desk can help you to combine both objectives. Speaker: Harald Huber, Chief Technology Officer, USU AG       15:30 – 15:50     Coffee & Refreshments Break in the Exhibitions Area     15:50 – 16:30 ROOM HP SOFTWARE   The Business-IT Alignment Illusion By Remko van der Pols, The Lifecycle Company and Mark Smalley, ASL BiSL Foundation    ROOM INFRA BENELUX      10 key items to consider for your service management implementation By Jan Brouwers, IBM      ROOM AXIOS SYSTEMS   Enhancing IT Governance at the European Parliament -- The Case of ValIT By Gerrit Potoms, European Parliament    ROOM NET IQ    Demonstrating Operational Excellence – From A.Donkey to A.Donis the practical implementation         Shailes Nanda & Dennis Zuiderwijk, NETIQ      “Cost, Capacity, Performance, Demand, Forecast, KPI Reporting, Ad-hoc Analysis ... getting the big picture of your IT Services”.  Kim George, SAS          16:30 – 17:10     Probably... the 10 best service improvement tips ever. Barry Corless, Akamas Consulting   Service Improvement is not a new concept.  Organizations have talked about improving their IT support environment for many years and countless initiatives have started.  Sadly, many improvement programs fail.  Even more frustrating is that it is often for the same reasons.  Hear about the glorious failures and how to avoid them with 10 top tips picked up in over 20 years in the IT business.           17:10 – 17:30     Closure by the itSMF Team       17:30 – 19:00     Networking Cocktail in the Exhibitions Area       For more information please contact:   Joeri Baczkowski   +32 (0)52 65 00 23 +32 (0)475 24 34 82 joeri@itsmfconference.be

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