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Booknews
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Book-news | 22/01/2012 itSMF Book Suite
23/08/2011 IT Service Management Documentation Toolkit
15/08/2011 What is ISO 20000 and what are the benefits of adopting it in your organisation?
02/08/2011 ITIL® 2011 Edition
18/07/2011 ITIL® 2011 Edition (the books that the exam syllabus is set from)
13/07/2011 MSP - Managing Successful Programmes - 2011 editions to publish the 30th of August
21/06/2011 itSMF links to books
20/06/2011 Book review - ITIL: Key Element Guide Suite
17/02/2011 Architecting ITIL
17/02/2011 The ITSM Process Design Guide
08/11/2010 Service Offerings and Agreements - ITIL V3 Intermediate Capability Handbook
08/11/2010 Planning, Protection and Optimization ITIL V3 Intermediate Capability Handbook
29/10/2010 Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)
28/10/2010 Planning to Implement Service Management
28/07/2010 Agile Project and Service Management - Delivering IT Services using PRINCE2™, ITIL® and DSDM Atern
12/05/2010 The Introduction to the ITIL Service Lifecycle
09/03/2010 ITIL Lite: A Road Map to Full or Partial ITIL Implementation
11/01/2010 Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL
18/06/2009 ITIL V3 Foundation Handbook
18/06/2009 Surviving outsourcing, A Comic Story from Initiative to Contract Termination (english version)
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