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Booknews
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| | | Book-news | 18/06/2009 ITIL V3 Foundation Handbook
18/06/2009 Surviving outsourcing, A Comic Story from Initiative to Contract Termination (english version)
10/04/2009 ABC of ICT The Exercise Workbook
10/04/2009 ABC of ICT
03/04/2009 Implementing Metrics For IT Service Management
02/04/2009 Making Sense of Change Management
02/04/2009 ITIL v3 Foundation Exam - The Study Guide
10/12/2008 ITIL V3 Foundation handbook
12/08/2008 Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners by Randy A. Steinberg
11/08/2008 Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives by Randy A. Steinberg
10/08/2008 Implementing ITIL - Adapting your IT organizatin to the coming revolution in IT Service Management by Randy A. Steinberg
19/11/2007 Passing Your ITIL v3 Foundation Exam Book
11/09/2007 Foundations of IT Service Management Based on ITILŪ V3 - from VHP
11/09/2007 The Official Introduction to the ITIL Service Lifecycle - from OGC
30/05/2007 ITIL V3 complete suite- Lifecycle Publication Suite
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