Answer to Christmas quiz

To put you out of your misery, here is the answer to the mini quiz from the December newsletter...

Q1     Which process is responsible for creating the Service Design Package (SDP)?

D       The Design Coordination process is responsible for ensuring that the SDP is created for all major changes to services, such as new services, retired services or significant changes to existing services. Not every change will require an SDP to be created.    

This is a definitive ITIL answer!             

Q2     Which of the following statements is FALSE ?

A             ITIL was the ancient capital of Khazaria

B             ITIL is the ancient name of the river Volga

C             ITIL is short for the Information Technology Infrastructure Library

D             ITIL is the copyright of the Office of Government and Commerce (OGC) in the UK 

The answer to this question is D!

The copyright of ITIL is no longer with OGC, it is with the ‘Cabinet Office’