itSMF UK E-News December 2011
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Proactive Problem Management
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Chelsea FC, London
8th February 2012
Click for further details
This seminar is targeted at problem managers who want to improve their approach and understanding of problem management by adopting a more proactive focus in order to deliver more successful outcomes.
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ITSM Software Tools Forum
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City of Manchester Stadium
29th May 2012
Click for further details
A unique opportunity to find out about the latest ITSM software developments – and it’s free to members!
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It's never too early to book...
We are proud to announce that the itSMF UK Conference will be returning to the Novotel West, Hammersmith on the 5th & 6th November 2012. For more information about Early Bird booking with 25% discount, click on the above image, email events@itsmf.co.uk or call the Conference Team on 0118 918 6500.
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ServiceTalk - winter issue coming shortly...Articles include:
- Great news for education in IT service management
- The nine stepping stones to meaningful service strategy
- What makes great incident managers...and how best to support them
- The IT supplier relationship faces rapid change
- The case of the horrible boss and the service culture
- The only way is ethics
...plus all the regular news and features
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New service management course endorsement scheme
Find out about the new scheme, launched by itSMF UK at this year's conference.
Click here
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Call for Volunteers to join ESCs
Would you like to get more involved with itSMF UK utilising your Service Management experience? Find out more about joining an ESC, regional group or special interest group working party. The Events ESC is particularly keen to hear from anyone interested in setting up speaker programmes for our wide range of seminars...
Click here
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A Dictionary of IT Service Management Terms, Definitions and Abbreviations ITIL 2011 Edition
This newly revised pocket dictionary from itSMF UK contains all the definitions from the ITIL® Glossary and Abbreviations (2011 Edition), supplemented by other IT service management terms selected by the authors. An essential reference both for students of ITIL qualifications and for those who use ITIL best practice in their everyday work.
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Pre-Order your copies of two newly revised favourites:
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Both books will be available from the itSMF UK bookshop in January.
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New itSMF UK members
A warm welcome to all those who joined itSMF UK during November
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priSM credentialing
Contact admin-emea@itsmf.co.uk to find out why priSM credential holders stand out from the crowd. Note that attending and speaking at itSMF UK events, and writing papers and articles, can all earn priSM CPD credits.
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ITSM Health CheckTake part in the big ITSM Health Check to find out how you can help the IT service management community and how they can help you.Click here
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Twenty pounds worth of books for free!!
All you have to do is recommend an organisation to join the itSMF UK. When they join up, you will receive a £20 voucher and - better still - the lead contact in the joining organisation will receive one too!
So start recruiting - contact membership@itsmf.co.uk for details.
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