ITSMF UK E-News October 2011

Access the latest issue of ServiceTalk, including special features on: Service management ROI Reactions to ITIL 2011 Managing risk in the cloud Shaking up ITIL qualifications ... plus full details of our upcoming conference, seminars and publications It's now just three weeks until this year's Conference and Exhibition. Don't miss out, book your place now! Join Paralympic legend Dame Tanni Grey-Thompson for the opening keynote,  choose from more than 40 educational presentations, catch up with our sponsors and exhibitors, and much more... Click here to book your place, view the agenda, or discover ten reasons why you should be attending. This year's Conference is better than ever - don't miss out! Annual Awards  Celebrate the achievements of your peers at this year's itSMF UK Annual Awards dinner on the first evening of Conference. This year the master of ceremonies is the award winning comedian and Comic Relief co-founder Lenny Henry, who will be leading the evening’s proceedings with his own unique brand of humour. itSMF UK Bookshop Pick up the the updated ITIL 2011 Lifecycle Suite (if you're feeling strong!) at the itSMF UK bookshop. JUST PUBLISHED... 'Cloud Computing for Business' The Open Group’s long awaited guidance on Cloud is now published! Cloud Computing is the major evolution today in computing. It describes how the internet has enabled organisations to access computing resources as a commodity and when needed – in much the same way as households access household utilities. 'BIP 0125:2011 Introduction to the ISO/IEC 20000 Series IT Service management' This guide includes a road map to the 2011 edition and how the standard fits in the bigger picture of best practices and expert descriptions of the definition of the scope, building a service management system, establishing integrated processes, the delivery of high quality service and keeping customers happy. Forthcoming seminars Service Level Management: Achieving and maintaining service excellence using service levels Imperial War Museum, Duxford 7th December 2011 Click for further details Learn how to design, implement, and manage service levels that continually drive the required behaviours in internal suppliers, external suppliers, IT and the business. 2012 seminar dates for your diary "Problem Management" Chelsea FC  08/02/2012 "Change, Release and Configuration Management" Sheffield City Hall  07/03/2012 "Service Catalogue, Service Portfolio & Service Levels" National Motorcycle Museum  18/04/2012 Cloud Webinar Catch up with last weeks webinar on "Managing the Cloud as a Service" featuring itSMF UK Chair Barry Corless. Plug in and turn on... The ITSM Podcast team ran a special edition at the last itSMF UK Service Level Management SIG public meeting which took place at CSC in Aldershot on September 27th. The audio stream has now been released and you can have a listen by following the link here.   October 2011 Follow us on: Regional Meetings Look out for the regional and special interest group meetings in your area for 2011: Belfast  14/10/2011 London  24/11/2011 Stockport  29/11/2011 Cardiff  30/11/2011 New itSMF UK members A warm welcome to all those who joined itSMF UK during September priSM credentialing Contact admin-emea@itsmf.co.uk to find out why priSM credential holders stand out from the crowd. Note that attending and speaking at itSMF UK events, and writing papers and articles, can all earn priSM CPD credits. Twenty pounds worth of books for free!! All you have to do is recommend an organisation to join the itSMF UK. When they join up, you will receive a £20 voucher and - better still - the lead contact in the joining organisation will receive one too! So start recruiting - contact membership@itsmf.co.uk for details. itSMF UK AGM Remember to attend the itSMF UK AGM on 8th November at 1.30pm at the Novotel London West Hotel. Click here for a proxy voting form and other details. ANY QUERIES CONCERNING E-NEWS: mark.lillycrop@itsmf.co.uk E-News is a Member benefit provided by itSMF UK. If you wish to amend your e-mail preferences please do so by logging in as a member and clicking "manage my personal details".  If you unsubscribe by clicking below you are automatically removing yourself from all itSMF UK communications including important membership benefits/updates and ServiceTalk the Journal.

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