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ITSMF UK E-News September 2011
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itSMF UK Conference: book your place now!
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Only one week left to take advantage of early booking rates at this year's Conference and Exhibition.
Join Paralympic legend Dame Tanni Grey-Thompson for the opening keynote, choose from more than 40 educational presentations, catch up with our sponsors and exhibitors, and much more...
Click here to book your place, view the agenda, or discover ten reasons why you should be attending.
This year's Conference is better than ever - don't miss out!
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Annual Awards
Celebrate the achievements of your peers at this year's itSMF UK Annual Awards dinner on the first evening of Conference, hosted by the one and only Lenny Henry. Until the end of September you can also enter nominations for the Service Innovation and Service Management Champion awards.
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JUST PUBLISHED...
Three books from itSMF International
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'Greening Service Management'
This new publication, written by Ian Salvage of itSMF UK and Karen Ferris of itSMF Australia, shows how organisations can use service management to reduce the environmental impact of IT as well as reducing costs at the same time
'IT tools for the business when the business is IT'
This book by Robert Falkowitz of Concentric Circle Consulting, examines the specific nature of ITSM tools, including the full range of tools to support the management of IT services
‘Creating and driving service excellence - an executive's guide to IT service management’
A high-level view of service management by former itSMF International chair Sharon Taylor
View these and other new publications here
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Forthcoming seminars
Service Level Management:
Achieving and maintaining service excellence using service levels
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Imperial War Museum, Duxford
7th December 2011
Click for further details
Learn how to design, implement, and manage service levels that continually drive the required behaviours in internal suppliers, external suppliers, IT and the business.
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2012 seminar dates for your diary
"Problem Management" Chelsea FC 08/02/2012
"Change, Release and Configuration Management" Sheffield City Hall 07/03/2012
"Service Catalogue, Service Portfolio & Service Levels" National Motorcycle Museum 18/04/2012
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 | © Copyright 2012 | itSMF Belgium | Realisation: Abusol | Sitemap | All rights reserved |
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