IT Service Management Documentation Toolkit

For those organisations out there who are thinking of implementing ITIL or achieving ISO 20000 Certification, take a look at the IT Service Documentation Toolkit.

Published by our e-bookstore, IT Governance Ltd, this toolkit offers effective management, process and procedure documentation to produce a trouble-free approach to IT Service Management. It minimises delays and costs, whilst maximising benefits to achieve a rapid deployment.

This toolkit reflects the requirements of ISO 20000 and the guidance of ITIL 2011.

It includes a unique drafting support service and 12 months of automatic upgrades. The documents included are:
• IT SMS Overview – including what is ISO/IEC 20000 (project / staff training slides)
• a model Service Management Policy
• a model Statement of Applicability
• a pre-written Service Management System Manual
• a Service Management Plan Template
• a Service Level Agreement Template
• over 400 pages of fit-for-purpose information
• 100 pre-written policies, procedures, templates and guidance
• More

Developed by IT Service Management gurus Shirley Lacy and Jenny Dugmore, this toolkit is the perfect investment for organisations that want an optimal route to implementing service management best practice, to implementing ITIL and to achieving ISO 20000.

itSMF Belgium members receive a 15% discount off all products from our e-bookstore at IT Governance Ltd. Simply log in with your email and password and the discounted price will be shown on all products.

Order this IT Service Management Documentation Toolkit today and accelerate your IT SMS project!