What is ISO 20000 and what are the benefits of adopting it in your organisation?
If you’re interested in ITIL, then you will be interested in ISO 20000. They go hand in hand and draw on each other to develop best practice IT service management for people and processes.
What is ISO 20000?
ISO 20000 is the international standard for IT service management, and offers organisational certification. It draws strongly on ITIL, and is a standard which helps organisations deliver managed services, measures service levels and assesses their performance.
The benefits of ISO 20000
• Produces higher IT service quality
• Increases customer satisfaction with an ability to meet customer requirements
• Improves user productivity
• Assists your organisation in benchmarking its IT service management
• Creates a framework for independent assessment
If you are an organisation contemplating tackling ISO 200000, then our collection of ISO 20000 standards are the ideal starting point:
ISO20000 Standard Collection
This ISO20000 Standard Collection contains both main parts of ISO20000 itself as well as three of the most useful guides to the standard.
More info: http://www.itgovernance.eu/p-327-iso20000-standard-collection.aspx
To make implementation of ISO 20000 more straightforward and less time-consuming, download our IT Service Management Documentation Toolkit:
IT Service Management Documentation Toolkit
Developed by IT service management gurus Shirley Lacy and Jenny Dugmore, this toolkit contains over 100 pre-written policies, procedures, templates and guidance, and over 400 pages of information to prepare you for ISO 20000 certification. This toolkit will be of great value to any organisation, and make it easier when implementing ITIL or ISO 20000.
More info: http://www.itgovernance.eu/p-817-it-service-management-documentation-toolkit.aspx
All itSMF Belgium members are eligible for a 15% discount off all products once they sign in to our e-bookstore at IT Governance Ltd.
Prepare for ISO 20000 with our IT Service Management Documentation Toolkit
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