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itSMF UK latest news
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Get the new July issue of ServiceTalk
Articles include:
- Cloud computing: is your service desk ready?
- In search of the CSI register
- Brush up your negotiation skills
- ITIL on your iPad
- Choosing the right consultant
View a digital version of the latest ServiceTalk here.
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itSMF UK annual awards: nominations are open!
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This year's annual awards dinner will be hosted by popular entertainer Lenny Henry.
To download your award information pack, which includes criteria, eligibility and an application form, please click here. Submissions must be received electronically by completing the relevant Word form.
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View the conference agenda here, featuring 40 educational sessions and a keynote from Paralympic champion Tanni Grey-Thompson.
View the conference early booking packages here
Click here to book your place.
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Ask the members about... CSI
In the latest of our instant surveys, itSMF UK is investigating the Continual Service Improvement culture in members’ organisations. Click here to take part in our survey – and watch out for the results later this month.
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"Please, we beg, we pray, go throw your TV set away. And in its place you can install a lovely bookshelf on the wall." Roald Dahl
Visit our bookshop for great deals on titles such as:
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Order the new edition now!
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To see the full range of other publications available
(with member discounts of 15-20%) visit the online bookshop
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The ITIL 2011 Roadshow
The event...
To understand the thinking behind ITIL 2011 Edition, and hear from the authors and mentors in person, itSMF UK will be running two special seminars (in London and Edinburgh) in early September. The events will provide a great opportunity for you to browse the new books and network with the thought leaders of the ITIL community.
For more information and to book onto these special events click here.
... and the books
The updated version of the ITIL Lifecycle Suite will be available on 29th July. Pre-order your copy of the Suite (print edition) at the very special price of £283.00 (£240.55 for members).
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Raising service desk standards
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Hilton, Liverpool
15th September 2011
Click for further details
This seminar, jointly organised by itSMF UK and the Service Desk Institute (SDI) and sponsored by the leading players in the ITSM world, brings together a team of expert speakers to address the most effective ways of raising service desk standards.
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Service Level Management:
Achieving and maintaining service excellence using service levels
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Imperial War Museum, Duxford
7th December 2011
Click for further details
Learn how to design, implement, and manage service levels that continually drive the required behaviours in internal suppliers, external suppliers, IT and the business.
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Career opportunities for experienced SACM/Change Manager and Service Transition Manager
Click here for details of these new positions in the Gloucester area
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priSM transition for ISM members
Remember that the special transition period to the priSM credentialing scheme for ISM members ends on 31st August so don’t delay – for further details contact admin-emea@itsmf.co.uk today. Note that attending and speaking at itSMF UK events, and writing papers and articles, can all earn priSM CPD credits.
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