ITIL® 2011 Edition (the books that the exam syllabus is set from)

Publication date is the 29^th of July 2011

• ITIL Service Lifecycle Suite 9780113313235 - £299
• ITIL Service Strategy 9780113313044 - £85
• ITIL Service Design 9780113313051 - £85
• ITIL Service Transition 9780113313068 - £85
• ITIL Service Operation 9780113313075 - £85
• ITIL Continual Service Improvement. 9780113313082 - £85  

For information on the project background, the updates made to the publications and when the updated examinations will be available, please view the Frequently Asked Questions.

Reviews
‘The updated ITIL publications are an astounding improvement over the earlier version. The language and descriptions are so clear and concise, they give the reader a much clearer appreciation of the processes and stages of the ITIL lifecycle.’ Ryan Fraser, HP
 
'Strategy is now so much more accessible. It flows, it links and it is now joined to the other stages of the lifecycle so much more effectively.' Helen Sussex, Logica

Read more from the reviewers who took part in the two public quality assurance reviews.

“All itSMF members are eligible for a 15% discount off all these titles from our e-bookstore.”

Posted by DWS