Book review - ITIL: Key Element Guide Suite
This suite of books is endorsed by itSMF International and includes all five of the Key Element Guide series of publications. Each of the guides supports a particular one of the core ITIL V3 titles, providing a handy, no-nonsense reference to key information.
The five guides included are:
- ITIL: Service Strategy Key Element Guide
- ITIL: Service Design Key Element Guide
- ITIL: Service Transition Key Element Guide
- ITIL: Service Operation Key Element Guide
- ITIL: Continual Service Improvement Key Element Guide
These guides discuss what is meant by best practice framework and how it relates to common practice, which means it is useful for helping you to implement in the work place. The main focus for each guide is to provide an overview of principles, objectives, key elements, roles and responsibilities, challenges and key lessons for each of the five elements. Written by the original authors of ITIL (OGC) these guides discuss ITIL, its evolution and the need for the Service Lifecycle approach.
Key Features:
· Contains one copy of each of the Key Element Guide series of pocket guides, enabling you to purchase all the guides in one complete set.
· Quick reference guides to the core ITIL V3 books contained in the ITIL Lifecycle Publication Suite.
· Discusses key terms and fundamental concepts used in ITIL.
· Written in conjunction with, and endorsed by, itSMF International.
· Save money over buying these guides individually from other suppliers.
· Written by the original team who worked on the ITIL V3 core titles.
Authors: OGC & itSMF
Publisher: TSO
ISBN 10: 0113310889
ISBN 13: 9780113310883
Format: Pack of 5 Soft Cover Pocket Guides
Published Date: 31 March 2008
Availability: In Stock
This book can be ordered online from our e-Bookstore. All itSMF Belgium members will benefit from 15% discount off all books, toolkits and training at our bookstore. The discounted price will show once they sign in.
Buy the ITIL: Key Element Guide Suite here | 
