itSMF newsletter Spring 2011
1 A warm welcome to all our new members who have joined us since the beginning of 2011:
ABY Consult, Ativo bvba,BASF IT Services NV, CHR La Citadelle, Corese, Digipolis, Dimension Data, Egeria, Euroclear, Form@, Global Knowledge, Honda Europe NV, Indexis, Infravision, ING Belgium, IT Works, Kepner – Tregge Nederland LLC, LCM, KLAY IT Consultancy, Nato HQ-IMS, Real Dolmen, Serena Software, UCB, UZA, Siemens Enterpris Communications.
2 Antwerp 2011: a very successful annual congress
The itSMF conference 2011 was a great success!
This year it was attended by more than 500 participants, representing different service and IT sectors from a variety of countries. There were many enlightening, interesting and thought provoking presentations topped up by and a great deal of interaction amongst the attendees before, during and after the conference.
Thank you all for your presence, and for sharing your interesting ideas and views.
The itSMF Belgium Team is convinced the conference has provided you with food for thought for you to use and put into action.
Now it is time to move forward, remember: leadership leads the way!
3 Past events
3.1 The ABC of ICT – ‘A worst practices workshop’ - 17th February 2011
ABC of ICT stands for the Attitude, Behaviour and Culture of IT organizations.
“ABC is like an iceberg, much of it hidden beneath the surface and yet capable of inflicting enormous damage to your IT organization, or more importantly, your business!”
ABC issues are preventing many IT organizations from realizing the benefits of ITSM improvement projects. A Forrestor report revealed 52% of such initiatives fail because of resistance. Frameworks alone, such as ITIL, ISO, CobiT are not enough. Unless the ABC issues are addressed there is a strong possibility that deploying such frameworks will fail. IT is now too critical to many businesses. Failure is NOT an option! We MUST identify and resolve these worst practices once and for all!
You can find all the documentation here.
3.2 Service Management for the uninitiated - 28th February 2011
An afternoon where two well known Service Management personalities explained the origins and history of ITIL and Service Management, what it actually is, why so many people / companies 'do it' and how individuals and companies can become recognised through qualifications and accreditations. It was ann ideal introduction to Service Management for anyone who wanted to know what 'all the fuss is about'.
You can find all the documentation here.
4 itSMF world
4.1 prISM
prISL, Professional Recognition for IT Service Management (priSM) will enable itSMF members to apply for recognition of their ITSM knowledge, skills and abilities. prism will present an added level of credibility for and within the industry by setting a standard of accomplishment upon which employers and customers can rely when selecting individuals for roles requiring certification and/or experience in ITSM.
itSMF.be will be supporting this global initiative and will work closely with itSMF international to make prISM a success for our Belgian members.
You can find out all about prism here.
4.2 Member advantages
4.2.1 Data News invoice:
An itSMF Belgium membership benefit is our members receive a free copy of the Data News magazine. This has been a well appreciated benefit since its introduction.
We are aware of a ‘glitch’ in the administration and in February and March some members received an invoice for the renewal of the subscription. Please ignore this invoice, Data News will continue to be provided to members free of charge.
itSMF Belgium passes the updated membership list every 3 months to Datanews. So if you haven't received your copy yet, it will reach you soon. The magazines are sent to the address to which we send your invoice. If you wish to receive Datanews in another language or you are not receiving your copy, please inform us by sending an email to info@itsmf.be
4.2.2 Bookshop – discount book purchasing
itSMF Belgium in partnership with IT Governance Ltd.
IT Governance Ltd (ITGP) have launched a new online bookstore for itSMF Belgium members with IT-related books from all the leading publishers, including TSO (for OGC titles), Van Haren (VHP) and, of course, ITGP. Books are available in a wide range of formats - softcover, e-book, multi-user, and so on. Many titles are available in languages other than English, including French, German, Spanish and more. The bookstore is euro-denominated, and payments are processed through a secure online checkout. Products ordered from the site are shipped from ITGP’s Benelux warehouse.
A word from Alan Calder, CEO of IT Governance Publishing: ‘We are delighted to be working with this internationally-recognised organisation, in supplying them with a bookstore for their members. We are also happy to be offering a discount to members on everything sold through the shop’.
As part of this is a new joint venture, ITGP will be writing to itSMF Belgium members on a regular basis to inform them of new and best-selling products. (If you wish not to receive such information, you will be given the opportunity to unsubscribe.)
If you want to know more on our bookshop click here.
4.3 News from itSMF International Publications Group
On 16/03 and 17/03/2011 the itSMF publications group had its annual meeting in Amsterdam. Steve Mann represented itSMF Belgium.
Publications a significant role in the international itSMF community. itSMF is not only playing an important role in helping manage ITIL, as a partner of OGC, but various chapters publish important publications, ranging from pocket guides and textbooks, up to white papers, exclusive literature, websites, and downloadable templates.
The role of itSMF publications is to organize globally and act locally to inspire and coordinate publishing initiatives.
We are always looking for volunteers to help with e.g. translations and proof reading and of course if there is anyone wishing to submit a book, white paper or anything that may be of interest to the Service Management community please do not hesitate to contact us.
4.4 Enquiry on ITSM and services in the cloud by Rudy Marien
Gartner Group defines cloud computing as: “A style of computing where scalable and elastic IT-enabled capabilities are delivered as a service to external customers using Internet technologies”. And states that Cloud Computing is: “the most important technological development in the century”.
We can also use this technology in Service Management. Let’s call it “ITIL in the cloud”. There are a lot of advantages, however there are some potential downsides. In this survey we will look for opinions on “ITIL in the cloud”.
Interested in ‘the cloud’? You can find the results here.
4.5 What comes after 3 by Steve Mann
ITIL v3, for the first time in an ITIL publication, moved into the world of strategy. It is widely accepted that the ‘Service Strategy’ book is not the easiest book to understand due to both its topic matter and a more academic style of writing.
To rectify these issues, a ‘review’ has been initiated of all five books. All the books are been reviewed for consistency, and in addition Service Strategy is been re-written in parts to aid clarity.
More information you can find here.
5 Agenda: upcoming events
26-05-2011: Business case for process improvement (hosted by HP)
23-06-2011: Integrated service mgt - process automation (hosted by Getronics)
09-2011: Project management in a service management environment (hosted by Capgemini)
22-09-2011: itSMF Tooling Event
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