A simple, low cost but innovative approach to end-to-end service

We are pleased to make the winning whitepaper from the inaugural itSMF Global submissions competition available for download.

The submission (which won the 2009 itSMF UK Best White Paper Submission category) was written by Ian MacDonald of the Co-Operative Finacial Services Organisation.

It is entitled "A simple, low cost but innovative approach to end-to-end service reporting"

The whitepaper can be downloaded in our members only section!