From ITIL v2 Configuration Management Database to v3 Configuration Management System - 20 th May 2010

MEMBERS ONLY

From ITIL v2 Configuration Management Database to v3 Configuration Management System - 20 May 2010

One of the issues when IT departments want to implement ITIL V3 is the Configuration Management System. The CMS is the V3 evolution of the CMDB. The CMS helps to integrate ITIL processes by bringing together management data that typically are availabe in many disparate data repositories. Implementing a CMS can be a challenge and is more than anything related to Processes, People and Technology. As many IT departments are building a CMS, best practices are developing. SPEAKER: Lucas De Lamper, ITSM Consultant, HP Software & Solutions, Belgium & Luxembourg

PREREQUISITES: Knowledge of ITIL v2, basic knowledge of ITIL v3 TARGET AUDIENCE: IT Managers, ITSM Consultants, Service Delivery Managers, Service Design Managers, any IT Professional with interest in Configuration Management ACCESS: This a member only event so if you wish to attend please feel free to join in SUBSCRIBE: please use this link to indicate your attendance to this event

Venue details Hotel Van Der Valk - Brussels Airport Culliganlaan 4b 1831 Brussels Belgium Route description

Agenda: 18:00 - 18:15: Welcome 18:15 - 19:00: Part 1 - Lucas De Lamper, ITSM Consultant, HP Software & Solutions, Belgium & Luxembourg 19:00 - 19:30: Break with sandwiches 19:30 - 20:15: Part 2 - Panel discussion with HP experts: Lucas De Lamper, Luc Landuyt, Willy Van Havere, Xavier Chevalier 20:15 - 22:00: Closing tapas cocktail We look forward to welcoming you on Thursday 20th May. Kind regards, The itSMF Belgium Events Team