ITIL V3 Foundation Handbook

The Foundation Handbook performs a dual role. It's a quick management-level reference tool for those interested in ITIL V3. It also covers the full content of the ITIL V3 Foundation Certificate syllabus (May 2009 version) and provides an ideal revision aid. It offers basic information around each process and function in the lifecycle, with cross-referencing to the core books for more in-depth reading.

Endorsed by the APM Group, OGC's Official Accreditor for ITIL, the Handbook comes complete with a key indicating which sections of the syllabus require most detailed study.

ISBN: 9780113311712