"ABC is like an Iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage" to your IT organization, or more importantly, your business! With the growing importance of IT to Business operations we can no longer afford to have our IT5M improvement programs and initiatives fail because of Attitude, Behavior or Culture issues.
This title contains exercises and instructions for real exercises within a training environment or as part of a service improvement program. Used together with the ABC Card Deck they can be conducted in team meetings and workshops to perform a number of exercises aimed at recognizing and discussing ABC worst practices that need solving in YOUR organization. The results of the exercise provide valuable input for your service improvement plans and help you identify possible barriers and resistance you may encounter. The ABC An Introduction book will then give help and tips for solving these worst practices and supporting improvement programs and initiatives within your organization.
Comments on the ABC of ICT card set
"Any IT Service Management initiative that doesn't address ABC is bound for failure .." Maarten Bordewijk, Getronics-PinkRoccade, senior ITIL trainer, Netherlands
"The ABC card exercise was a lot of fun, and put people immediately to work, brainstorming on the worst practices and their consequences, aided by the easily recognizable cartoons .... This is a great aid for people seeking for certification in the different levels and practices of ITSM, whether it is ITIL or ISO 20000 or other good practices. " Alejandro Debenedet, EXIN, Netherlands
Comments on the ABC of ICpM - An Introduction
" .... The ABC book is excellent. Its the best explained set of business change tools that I've ever seen (and I've been in the BPR game since 1998). So good, in fact, that I'm going to get our HR department a copy to help with the work I'm doing with them on improving IT professionalism" Kevin Holland, Programme Head, Service Management and Delivery Directorate, NHS Connecting for Health
