ABC of ICT stands for Attitude, Bahaviour and Culture withing ICT organizations. This exciting concept created by the globally respected team at GamingWorks shows how these ABC aspects can determine the success or failure of your ITSM initiatives. Successfully addressing ABC will ensure: buy-in, commitment, involvement, ownership, self improvement, continual improvement and more importantly an ITSMF organization that can realize business added value, an efficient and effective ICT organization with satisfied customers and employees.
This thought-provoking title, containing input and comments from key global experts, demonstrated how to tackle common human factors that can make or break a succesful ICT project delivery. In addition practical case studies show the real improvements that improved team skills and understanding can deliver.
