ITIL v3 Foundation Exam - The Study Guide

This Study Guide is a clear and consice guide to the complete ITIL v3 Foundation Course and Exam.

It contains:

Clear text that fully aligns with Exams specifications
Official sample exam
Official diagrams
A complete and thorough explanation of all key concepts
Official glossary of terms
Clear process descriptions vital for implementing ITIL in the workplace

This book is a vital aide for those lookin to successfully pass the ITIL v3 Foundation Exam - and for those wishing to implement that training in the marketplace.

ISBN 978-90-8753-069-3 from Van Haren Publishing

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