Implementing ITIL - Adapting your IT organizatin to the coming revolution in IT Service Management by Randy A. Steinberg

Implementing ITIL - Adapting your IT organizatin to the coming revolution in IT Service Management

Randy A. Steinberg

Learned about ITIL? Done assessments? What now?

About this book:
How do you implement ITIL?
Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the activities and steps to show results quickly.
In this book,you will learn about:

Definingand building a comprehensive implementation approach that incorporates processes, technology, organization and governance activities
Practical tips and step-by-step approaches for defining your Service Management Vision, building your processes, developing a communications stategy, analyzing stakeholders, identifying technology requirements and building your implementation program
What areas should be addressed as part of a proper assessment approach and how to focus assessment efforts to gain the maximum results from 3rd party consultants
How to best organize your program work plans
What key Work Products need to be produced by each step in your program
Different options for transiting your Service Management solutions and building an appropriate It Service Management organization

in addition, this book is chock full of reference charts where you can easily find things such as Service Management Organizational Role descriptions, input and output dependencies for every ITIL process and function, work products that should be produced by each process, key tooling functions and more.
this is a comprehensive guide for building your IT Service Management program with all the information you needd in one place.

ISBN: 1-4120-6618-2
2005, Randy A. Steinberg
Trafford Publishing

The book can be ordered online.
Clikc here for more information (table of contents, author information)