ITIL V3 and ISO/IEC 20000 Alignment White Paper by OGC

OGC have commissioned a number of white papers which are aimed at supporting the ongoing development, effectiveness, and practical application of ITIL. The Alignment White Paper series illustrates how the ITIL portfolio aligns with other standards.

The latest one in the series is about the alignment between ISO/IEC 20000 and ITIL V3 which has been written by Dr Jenny Dugmore and Sharon Taylor.