The ITIL 2011 Roadshow: For the first time on the continent!

The ITIL 2011 Roadshow

11 October 2011

Terassel - Meise

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Find out what the ITIL Update means for you
direct from the authoring team!

ITIL 2011 - the first significant update to the Lifecycle Suite since 2007 - was published on 29th July. For service managers who rely heavily on ITIL guidance in their day-to-day work, and for those involved in ITIL education and consultancy, it is essential to understand what has changed and why, and what the revisions mean for the ITIL community. 

While the underlying ITIL guidance and principles remain unaltered, various processes and concepts have been introduced or revised to help clarify and strengthen the ITIL message and reinforce its unique position within IT service management.

The ITIL 2011 Edition Roadshow brings together authors, mentors and publishers from the ITIL Update project to explain what ITIL 2011 Edition means for service management practitioners, managers and advisors. The speakers will outline the thinking behind the key changes in their particular areas, and explain how their work has contributed to the consistency, completeness and alignment of the whole Suite. The events provide an excellent opportunity to network with other ITSM professionals and to discuss the future direction of ITIL best practice and qualifications. 

Speakers include:

• Vernon Loyd, ITIL Author
• David Cannon, Author, Service Strategy 2011 Edition
• Stuart Rance, Author, Service Transition 2011 Edition
• Colin Rudd, Mentor, Service Transition/Design/Operation 2011 Edition

Book now to guarantee your place!
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